TechSpot

Laptop keeps crashing when used (Windows 7)

By tuthurz
Dec 27, 2013
Post New Reply
  1. Hello,

    I use an ASUS K42JV laptop running on Windows 7 and in the past few months I have this problem where suddenly as I'm gaming or browsing the internet it gets stuck on a buzzing sounds and proceeds to a BSOD, which forces me to restart it. At first it did it once a week and nowadays it's more like 5 times a day. I can't play a game for more than 20mins or browse on the internet without the risk of it happening.

    This doesn't seem to be a overheating problem as it happens whether the computer is running cold or hot (I checked with everest and I can feel with my hands that it's not linked)

    Here are my minidumps, 2 of them from today and yesterday, and some older ones.

    Pls help! Thank you and merry xmas to yall.
     

    Attached Files:

  2. tuthurz

    tuthurz TS Rookie Topic Starter

    And here some pictures if that helps:
    [​IMG]
    [​IMG]
     
  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    The minidumps are corrupted...
     
  4. tuthurz

    tuthurz TS Rookie Topic Starter

    Woops, is it better now? (I did an extension rename from .rar, should be OK now)
     

    Attached Files:

  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    Are you running an Intel or Nvidia video driver? The minidumps are good now
     
  6. tuthurz

    tuthurz TS Rookie Topic Starter

    There's this thing built in the laptop that allows me to switch between the Intel Graphics HD and the Nvidia GT335M to save performance, so I guess I have both

    Here is a screenshot of my system:
    [​IMG]
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    French language? There are no yellow (!) in the device manager. Are you sure the laptop over-heating? Are the outside air vents clogged with dust or hair? What does "I can feel with my hands that it's not linked" this mean?
     
  8. tuthurz

    tuthurz TS Rookie Topic Starter

    Yeah I'm french, the crashes aren't caused by overheating because I sometimes got crashes when the laptop is still "cold" a few minutes after booting (no heat whatsoever when I put my hand near the vent). The outside air vents are fine, don't seem to be clogged.
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    Get into the bios and enable only one GPU...
     
  10. tuthurz

    tuthurz TS Rookie Topic Starter

    I didn't use the BIOS, but I disabled the Nvidia GPU, and it seems to work fine now, no crashes this morning, thank you! Shame I won't be able to run "taxing" games now, but it's better than nothing :)
     
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    You couldn't disable the on-board GPU and use the Nvidia card?
     
     
  12. tuthurz

    tuthurz TS Rookie Topic Starter

    I'm back, the crashes are back too, and now worse than ever, I don't even play games it crashes when I'm on the internet or when I'm doing a damn defrag. I can't use my computer for more than 1hour before I get some kind of BSOD :(

    I added my new minidumps from recent crashes here.

    As for the GPU issue Tmagic650, I don't see any option to disable one of them in the BIOS.
     

    Attached Files:

  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168



Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.