Laptop running slow Possible virus - Can someone help

Solved
By laneads
Mar 19, 2010
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  1. Over the pass couple of weeks my laptop has been running really slow as well asmy internet connection. I cannot open more than 2 tabs without receiving error message saing that my laptop is running out of virtual memory. I have followed the 8 steps. AVG detected nothing however there were 3 objects found after running maleware bytes 2 of which were in my system restore. Malewarebytes removed them but could you take a look at te ogs and advised the best way of making sure my laptop is clean and whether this is effecting the speed of my laptop?

    I have a Dell Inspion MEO81 Laptop with Intel Celeron Processor 1.60GHZ.248mb RAM.34GB hard drive.

    Microsoft XP Home Edition version 2002 with service pack 3.

    I have attached the logs.

    Any help ill be greatly appreciated.

    Attached Files:

  2. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Sounds like it is worn out... what is the service tag number... what you describe is over 6 years old... old enough to need new hard drive and other parts... and certainly more memory, unless it is maxed out now.
  3. Broni

    Broni Malware Annihilator Posts: 45,226   +243

    We'll run more scans, but your main issue is 248MB of RAM.
    XP likes to have at least 512MB of RAM (1GB preferable) to run smoothly.
    So, you'll have to take care of that issue at some point.

    =========================================================================

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  4. laneads

    laneads Newcomer, in training Topic Starter

    Laptop running slow possible virus - Can comeone help 2

    Hi Broni,

    I have run combofix and hijackthis. The logs are attached.
    My service ag is GH2CJ2J.

    In response to the memory, do you have any specific memory you could recommend that will be cmpatible with laptop (not ver technical when it comes to these things)

    Thanks

    Attached Files:

  5. Broni

    Broni Malware Annihilator Posts: 45,226   +243

    Regarding RAM for your Dell Inspiron 1300, here you're: http://www.crucial.com/store/listparts.aspx?model=Inspiron 1300

    Combofix log is clean :)

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    ======================================================================

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
  6. laneads

    laneads Newcomer, in training Topic Starter

    Laptop running slow can someone help

    Hi,

    I have tried to run the kapersky online scanner however it sems to get 43% and then stalls. I have run the scanner twice and the same thing seems to happen.

    Am I doing smething wrong?

    When I started the san the second time i received a message saying the digital signature was not found?
  7. Broni

    Broni Malware Annihilator Posts: 45,226   +243

    It happens sometimes...

    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  8. laneads

    laneads Newcomer, in training Topic Starter

    Hi Broni,

    Finished running ESET scan it cmae up with no threats found. There wasn't an option to save a log file however i have re-run hijackthis and attached the log

    Attached Files:

  9. Broni

    Broni Malware Annihilator Posts: 45,226   +243

    Print this post out, since you won't have an access to it, at some point.

    1. Open HijackThis.

    2. Close all windows, except for HijackThis.

    3. Put checkmarks next to the following HijackThis entries:

    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)



    4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [unless you have paid version]
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll [unless you have paid version]


    5. Click on Fix checked button.

    6. Restart computer.

    7. Post new HijackThis log.
  10. laneads

    laneads Newcomer, in training Topic Starter

    Hi Broni

    I have done as instructed. Please find attached a copy of the new hijackthis log

    Attached Files:

  11. Broni

    Broni Malware Annihilator Posts: 45,226   +243

    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
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