TechSpot

Laptop very slow followed updated 8-steps

By luzceltm
Jun 28, 2010
  1. i have noticed my laptop to be slowing down and my memory is down to a mere 4GB when i know i should have much more. i have avg that updates automatically and runs every night and is not showing any infection, also have the malware which is also not detecting any virus. scan with uniblue is showing 977 errors. followed 8-steps and i have not noticed any difference. still running slow and still having low memory. please help. i do use my laptop in online banking but i would not want to reformat unless i really have to. this laptop was previously infected with trojan vundo that eventually was eradicated.
     

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  3. luzceltm

    luzceltm TS Rookie Topic Starter

    thanks. here's the log.
     

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    
    Folder::
    
    Driver::
    vzruioyb
    tpvehai
    swwsdlb
    qiimb
    orajmt
    ndfn
    mimxgq
    lkppgtf
    lbfteich
    dbgkhlk
    ckqtdi
    avypvy
    
    Registry::
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
    "DisableMonitoring"=-
    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
    "19665:TCP"=-
    "35211:TCP"=-
    "61184:TCP"=-
    "62406:TCP"=-
    "19153:TCP"=-
    "57083:TCP"=-
    "61977:TCP"=-
    "7080:TCP"=-
    "26782:TCP"=-
    "23399:TCP"=-
    "64645:TCP"=-
    "14528:TCP"=-
    "8481:TCP"=-
    "28778:TCP"=-
    "28875:TCP"=-
    "37793:TCP"=-
    "27481:TCP"=-
    "58735:TCP"=-
    "60633:TCP"=-
    "47037:TCP"=-
    "40906:TCP"=-
    "20665:TCP"=-
    "15626:TCP"=-
    "43259:TCP"=-
    "34406:TCP"=-
    "32071:TCP"=-
    "19145:TCP"=-
    "46178:TCP"=-
    "49743:TCP"=-
    "6380:TCP"=-
    "17575:TCP"=-
    "21673:TCP"=-
    "17466:TCP"=-
    "41652:TCP"=-
    "47258:TCP"=-
    "32887:TCP"=-
    "33668:TCP"=-
    "26200:TCP"=-
    "12793:TCP"=-
    "63121:TCP"=-
    "33559:TCP"=-
    "13224:TCP"=-
    "5946:TCP"=-
    "62547:TCP"=-
    "27398:TCP"=-
    "46871:TCP"=-
    "20501:TCP"=-
    "62621:TCP"=-
    "18208:TCP"=-
    "19067:TCP"=-
    "36246:TCP"=-
    "32646:TCP"=-
    "41727:TCP"=-
    "15887:TCP"=-
    "8829:TCP"=-
    "10243:TCP"=-
    "51430:TCP"=-
    "39137:TCP"=-
    "11701:TCP"=-
    "46143:TCP"=-
    "30675:TCP"=-
    "13262:TCP"=-
    
    RegLockDel::
    
    

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [​IMG]


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
     
  5. luzceltm

    luzceltm TS Rookie Topic Starter

    here it is.
     

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    If you're talking about Uniblue registry cleaner, I strongly suggest, you uninstall it. Registry cleaners are not recommended and here is why: http://miekiemoes.blogspot.com/2008/02/registry-cleaners-and-system-tweaking_13.html

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    ====================================================================

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:



    netsvcs
    drivers32 /all
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU



    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
     
  7. luzceltm

    luzceltm TS Rookie Topic Starter

    can't send reply. getting message post too long so i am going to attach the note.
     

    Attached Files:

  8. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    You're running low on drive C free space:
    ========================================================================

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      DRV - [2006/09/15 13:57:23 | 000,010,344 | ---- | M] (Symantec Corporation) [Kernel | Auto | Running] -- C:\WINDOWS\system32\drivers\symlcbrd.sys -- (symlcbrd)
      O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No CLSID value found.
      O3 - HKCU\..\Toolbar\WebBrowser: (&Google) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll File not found
      O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab (Reg Error: Key error.)
      [2007/04/16 03:06:17 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Viewpoint
      [2010/06/27 20:39:47 | 000,000,000 | ---D | M] -- C:\Documents and Settings\LUZCEL\Application Data\Uniblue
      [2007/04/16 03:06:21 | 000,000,000 | ---D | M] -- C:\Documents and Settings\LUZCEL\Application Data\Viewpoint
      @Alternate Data Stream - 132 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:370EF5E8
      
      :Services
      
      :Reg
      
      :Files
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [resethosts]
      [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
    • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
     
  9. luzceltm

    luzceltm TS Rookie Topic Starter

    result of the fix and the OTL.Txt
     

    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    ...........
     
  11. luzceltm

    luzceltm TS Rookie Topic Starter

    sorry, was editing to include the OTL.Txt when you replied. i've added it to the previous post.
     
  12. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    Cool :)

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
     
  13. luzceltm

    luzceltm TS Rookie Topic Starter

    sorry, it took a long time. but here it is. it looked clean.
     

    Attached Files:

  14. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    =====================================================================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
     
  15. luzceltm

    luzceltm TS Rookie Topic Starter

    did the system restore, etc. but couldn't defragment. getting this message "Disk defragmenter has detected that Chkdsk is scheduled to run on the volume: (C). Please run Chkdsk/f." what does this mean?
     
  16. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    We better run it then...

    1. Click Start, click Run, type chkdsk /f /r, and then click OK.
    2. At the command prompt, type Y to let the disk scanner run when you restart the computer.
    3. Restart the computer.
    4. Chkdsk will run.
     
  17. luzceltm

    luzceltm TS Rookie Topic Starter

    i'm getting the message "windows cannot find 'chkdsk/f/r'".
     
  18. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    You probably missed couple of "spaces".
    There is a space after "chkdsk" and another space after "/f"
    It's always better, when you simply copy:
    chkdsk /f /r
    and then paste it.
    You don't have to worry about typos then.
     
  19. luzceltm

    luzceltm TS Rookie Topic Starter

    couldn't defragment properly because of small disk space. it states i should have 15% when i only have 11% now. i don't know what's eating up my disk space when i already took out some programs. speed has already improved a little. thanks!
     
  20. Broni

    Broni Malware Annihilator Posts: 52,904   +344

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