Library files damaged?

[jazz108]

Hello, I've been trying to install a program called Band-in-a-box, and havent been having much luck. I get through the install process fine, but when i try to run it, at first i had a message come up saying SHELL.DLL was missing. I referred to another thread which addressed that problem and fixed it. Now i get "One of the library files needed to run C:\BB\bbw.exe is damaged. Please reinstall this application." Im not sure how to fix this, so i greatly appreciate any help. Just in case i've included my hjt log. Thank you.

 

[tbrunt3]

See if this will help you any https://www.techspot.com/vb/archive/index/t-19430.html

if not do a rescue install of xp

let us know

 

[jazz108]

hmmm

Now this is just plain dosconcerting. The shell trick worked this time around. I launched the program in safe mode, and it actually worked, and i thank you very much. However, now when im in normal mode, when the program launches, nothing happens. I can see the process in the task manager, but everything next to it is blank and obviously the window doesnt come up. any suggestions?

 

[RealBlackStuff]

Clean up your PC before you continue experimenting!

Boot in Safe Mode.
Switch System restore OFF.
Press Ctrl/Alt/Del simultaneously, select Taskmanager/Processes, select the process (if there), click "End Process" for:
ieck32.exe
atlcm32.exe
atlwx.exe
basesrv.exe
msas32.exe

Next, run Hijackthis on its own and let it 'fix':
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {010E282E-3E5C-A926-6BE5-81BB33B821D0} - C:\WINDOWS\ieob32.dll
O4 - HKLM\..\Run: [ieck32.exe] C:\WINDOWS\system32\ieck32.exe
O4 - HKLM\..\Run: [atlcm32.exe] C:\WINDOWS\system32\atlcm32.exe
O4 - HKLM\..\Run: [atlwx.exe] C:\WINDOWS\system32\atlwx.exe
O4 - HKCU\..\Run: [basesrv] C:\WINDOWS\System32\basesrv.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O18 - Protocol: icoo - {4A8DADD4-5A25-4D41-8599-CB7458766220} - C:\WINDOWS\msopt.dll (file missing)
O23 - Service: Network Security Service (NSS) (%AF夶À¨) - Unknown owner - C:\WINDOWS\msas32.exe

When done, delete the highlighted bold files.
Boot normal. When all OK, switch System Restore back on.