TechSpot

Locked out of Windows - Auto Repair Loop and No Admin Account

By LucasAlmeida
Nov 1, 2016
Post New Reply
  1. Hello, community

    I firstly want to thank for being able to post and possibly get help here, and to anyone who gives attention to this request, as it's my first topic here.

    Well... I have a desktop running Windows 10 x64. Yesterday I was copying some files from a folder to another. (no other software open). To have no problems, I did something I've been doing since I installed Windows 10: I'd go to the task manager, close the "explorer.exe" and would open it again as administrator, so I wouldn't have to confirm each folder I'd enter on another drive.
    But what happened this time is that the explorer wouldn't open, leaving only the black screen and the cursor.

    So I rebooted and then windows entered automatic repair mode. When trying to use any options, it said there are no admin accounts on windows (although there are three).

    A few things I tried:
    *System recovery from windows boot cd (there is only one system recovery point, and it couldn't complete the recovery, presented an error)
    *Automatic recovery from boot cd
    *Using Windows boot disk to enter command prompt to allow the hidden administrator account (which worked, but windows still don't recognize it, or don't see it, I'm not sure which)
    *Chkdsk on system drive
    *Used Hiren's Boot CD to reset password in my account and created a new Admin one
    *Tried overwriting "utilman.exe" with "cmd.exe" in order to use command prompt in Windows instead of boot disc so commands there would take effect (I'm guessing many cmd commands won't work from the Windows Boot Disk command prompt)
    *MBR fix, boot fix, bcr rebuild

    What I can't do:
    *Log into Windows or even get to the login screen
    *Boot in safe mode (I can't login)
    *Use any repair option in system recovery options because it says there are no admin accounts on the pc (so, no command prompt, no system recovery, no automatic repair). I already done all three from the Windows boot media, and none worked

    What are my problems:
    *Windows says there are no admin accounts on the PC
    *Infinite automatic repair loop (doesn't log into Windows)

    I used Ubuntu live disk verify the files in the drive and there are no missing or damaged files, so I'm guessing a Register problem?

    I really, really don't wanna format and reinstall Windows. It's not only my personal files, but my software which will be very hard to install everything again (I had tons of software... all trusted, no malware here).

    Is there anything else I can do?

    Thanks for any attention and even more for possible cooperation with this request.
    Best regards,
    Lucas Almeida
     
  2. tipstir

    tipstir TS Ambassador Posts: 2,392   +107

    Load Windows 10
    If on laptop you can't login in?

    Load Windows 10
    If on desktop you can't login in?

    Load Windows 10
    If on netbook you can't login in?

    Which one do you have. I have a solution to this issue.
    The 3 devices above to fix them requires a few things.
     
  3. LucasAlmeida

    LucasAlmeida TS Rookie Topic Starter

    Hello, tipstir

    First, thank you for your attention and reply.

    It's running on a desktop. I think I mentioned it in the original post.

    I'll be gladly waiting for the said solution.

    Best regards,
     
  4. LucasAlmeida

    LucasAlmeida TS Rookie Topic Starter

    Well, I've given up... Backed up what I could and will perform a reinstall.

    I would like to ask to a moderator to close the topic and check it as solved. Thanks.

    Best regards,
     
  5. captaincranky

    captaincranky TechSpot Addict Posts: 11,691   +1,879

    Allow me to answer that for you. Look, it's right here in the OP, right at the beginning....."Well... I have a desktop running Windows 10 x64. Yesterday I was copying some files from a folder to another. (no other software open). To have no"
     

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...