Long term virus

By zorder
Oct 22, 2009
Topic Status:
Not open for further replies.
  1. Hello, Techspot.

    Approximately half a year ago, my computer started to become excruciatingly sluggish. I followed the 8-step malware-removal thread and guess what? About 500 viruses.

    (I can't name it off my head, but it had the word CRYPT and GEN in it.)

    Following that disaster, things were running nicely until about a week or two up ahead. I was tired of this, and bought a new computer. Both computers are used on a daily basis by my mother, sister and I. Anyway.. The symptoms would appear and disappear for a long long time. This is very annoying, mostly because my computer beeps at the appearance of a virus.
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Welcome to TechSpt. I will try to help you sort things out.

    A 'long-term' virus most likely means that you have never gotten rid of it. As for the words Crypy and Gen, yes, they can be found in about a gazillion viruese and Trojans!

    I see Superantispyware on the system but you didn't leave the log. The more I have to work with, the better I can help.

    Please update and do a full system scan with Avira. Save the log and attach it in your next reply.

    Please download ComboFix HERE:
    • With ComboFix, at the download window, please rename it to Combo-Fix(.exe) before downloading it.
    • Please disable all security programs, such as antiviruses, antispywares, and firewalls. Also disable your internet connection.
    • Run Combo-Fix.exe and follow the prompts.
      (Understand that things like your system clock changing and your desktop disappearing might happen. Do not worry, because all will be restored later.)
    • Wait for the scan to be completed.
    • If it requires a reboot, please do it.
    • After the scan has completed entirely, please post the log here. The log will be located at C:\ComboFix(.txt)

    Notes:

    • 1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
      2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
      3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
      4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

    Follow with rescan for HijackThis. Paste thr HJT log in next reply.

    So I want:
    Attach Avira log.
    Attach Combofix report.
    Attach Superantispyware log.
    Paste HijackThis log.

    We'll go fron there. I would like to ask about this though: Is this something you have installed and are aware of?
    O23 - Service: npkcmsvc - Unknown owner - C:\Nexon\Mabinogi\npkcmsvc.exe (file missing)
    npkcmsvc.exe is a nProtect KeyCrypt Manager Service\r from INCA Internet Co., Ltd.\r belonging to nProtect KeyCrypt Manager Service\r

    Mabinogi (Korean: 마비노기) is a massively multiplayer online role-playing game released by South Korean Game Distributing Company Nexon, and developed by devCAT studio, one of several development teams in Nexon Inc.
  3. zorder

    zorder Newcomer, in training Topic Starter

    Zorder

    Mabinogi was an online game I tried approximately a year or two ago. You can ignore it, I can say for sure that it's safe.

    Here is the pasted HiJack this log, I'll attach the rest of the logs.
    ----

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:44:03 PM, on 10/23/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Avira\AntiVir Desktop\sched.exe
    C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://healthycoffee.spaces.live.com/PhotoUpload/MsnPUpld.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\Logitech\SrvLnch\SrvLnch.exe
    O23 - Service: npkcmsvc - Unknown owner - C:\Nexon\Mabinogi\npkcmsvc.exe (file missing)
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O24 - Desktop Component 0: (no name) - http://photos-f.ak.fbcdn.net/photos-ak-sf2p/v353/132/73/761009724/n761009724_846029_9142.jpg

    --
    End of file - 7452 bytes
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    There's is noting in the logs to account for excessive slowness and the AV scan is clean. You describe a problem you had for 6 months and recently bought a new computer. You had a multiple malware infection that you thought you had cleaned. But now a similar problem has started again> is this about it?

    So the 'old' computer' has gotten slow again and you find the beep for a virus annoying? You can turn off the beep- that's not a problem- the problem is giving a better description of what the problem is!

    It would also be very helpful to know how much RAM is installed on the 'old computer'.

    The following s the only removal I suggest in the HijackThis log:

    Remove 024 Desktop from HijackThis:

    The following is the only removal that has worked:
    Start> Control Panel> Display> Desktop> Customize Desktop> Web tab> uncheck and delete everything you find in there (except for "My current home page")> Also remove the check mark from the the Lock Desktop Items box if it is checked> Apply> OK> Close.
  5. zorder

    zorder Newcomer, in training Topic Starter

    Properties of C: doesn't show ram. Here's a picture:

    http://s968.photobucket.com/albums/ae166/randoling/?action=view&current=untitled.jpg

    How do I find the ram?

    And about the computer, about half a year ago, I heard beeping from the computer. Avira picked up a Trojan.Crypt.GEN. I ran a scan and over night and found well over 500 of them. I would run scans, Avira would delete them. That was the routine for about a week, when we got another computer. I ran the 8-step removal, and the symptoms were starting to disappear. We would only get beeps' every now and then, but the computer remained slow.
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Regarding those 'beeps'- is there a particular reason you attach the 'beep' sound to a virus? I ask because if you look in the Control Panel> Sound & Audio Devices> Sounds tab>> you will see there is no 'Virus' category to put a sound with. Look through the various sound settings there- you can change them if you want.

    You have the right idea about finding the RAM, but you just looked in the wrong place. You checked properties for the C drive. Go to the Control Panel> System> General tab> the RAM should show toward the bottom.

    I haven't used Avira, but it may have a sound of it's own- you should be able to check that by opening the program and checking the settings.

    I suspect you may be hearing the general 'error' sound, listed as the 'Default beep'. And there can also be different beep sound on boot that can indicate a problem. Possibly the beeping and the Avira scan finding malware didn't have any connection, but instead was a coincidence.
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    As I run Avira, I can confirm that the machine system beep sound is used when a Virus is detected by Avira
  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Thank you kimsland- I wasn't sure.

    Nice to 'see' you!:wave:
  9. zorder

    zorder Newcomer, in training Topic Starter

    Pentium (R) 4 CPU 3.20GHz
    3.20 Gz, 960 MB of RAM
    Physical Adress Extension
  10. zorder

    zorder Newcomer, in training Topic Starter

    RAM

    Those specs are actually good, aren't they?
  11. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    zordor, please use the Edit feature if you want to add/remove or change something in the post. This can be done if there is no reply below it.

    Yes, the specs are good. The RAM is sufficient. But the possibility is that some of the RAM chips may have gone bad. I'll have you test for that.

    I'd like you to run this onlie AV scan and see if you still get notice of a virus:

    Run Eset NOD32 Online AntiVirus Scanner HERE

    Note: You will need to use Internet Explorer for this scan.
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the Active X control to install
    • Disable your current Antivirus software. You can usually do this with its Notification Tray icon near the clock.
    • Click Start
    • Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is checked
    • Click Scan
    • Wait for the scan to finish
    • Re-enable your Antivirus software.
    • A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.

    If this log is clean, you should run memtest: http://www.techspot.com/vb/topic62524.html
     
  12. zorder

    zorder Newcomer, in training Topic Starter

    Log

    Here is the online scan log.
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Zorder, you have a French Tax site from 2007 loading on boot:

    O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll

    It's legitimate, but do you need it to start on boot and run in the background?

    You were also running TeaTimer at the time of the scans. This is RealTime Protection that we advise to be temporarily disabled during scanning because:
    • It can affect the scan.
    • It can slow the computer down/

    Spybot Search & Destroy TeaTimer
    • Launch Spybot Search & Destroy [​IMG]
    • In the Menu, Select Mode and choose Advanced Mode
    • Click Yes in the confirmation dialogue box
    • click on Tools to expand the menu. Make sure that Resident is checked and then click Resident in the left pane.
    • In the right pane uncheck Resident "Tea timer" (Protection of over-all system settings) to disable it.
    • Uncheck the TeaTimer box and OK any prompts.
    • If Teatimer gives you a warning that changes were made, click the "Allow Change" box when prompted.
    • Exit Spybot S&D when done.
    • (Once you are clean, you can re-enable Teatimer using the same steps but this time place a check next to "Resident TeaTimer" and check the "TeaTimer" box in System Startup.]

    P2P Warning!
    The malware that was found by the Eset scanner was in a download from Morpheus. morpheus.exe is a peer-to-peer file sharing tool from Streamcast which allows you to share files across the Internet.
    P2P (person to person) programs are also called 'file sharing' programs.

    In earlier computer days, these programs did not have much threat. But as they progressed, so did the dangers of using them. For that reason, we do not permit discussion of this type of program, not do we support it. The exception is to suggest you uninstall and P2P programs for the following reasons:
    • As long as you are using file sharing networks and programs which are from sources that are not documented, you cannot verity that a download is legitimate.
    • Malware writers use these program to include malicious content.
    • Fie sharing is usually unmonitored and there is a danger that your private files might be accessed.
    • The 'sharing' also includes malware that the shared system has on it.
    • Files that are illegal can be spread through file sharing.

    Please read the information on P2P Warning to help you better understand these dangers.

    If you decide to remove this, uninstall in Add/Remove Programs. Then use Windows Explorer to remove the Morpheus folder in Programs on the Local (C) Drive. This is an optional removal, but you should notes that malware came with the download.

    I would also like you to clean up the temp files:

    TFC (Temp File Cleaner)

    Download TFC to your desktop
    • Open the file and close any other windows.
    • It will close all programs itself when run, make sure to let it run uninterrupted.
    • Click the Start button to begin the process. The program should not take long to finish its job
    • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

    TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.

    TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.

    Please run one more HijackThis scan and paste in the new log. I didn't see the Askbar entry in the previous log, but the online log indicated it's on the system.

    Tell me if removing the temp files makes any significant difference.
  14. zorder

    zorder Newcomer, in training Topic Starter

    I never knew Quick Tax was running in the backround. It's not on the list of startup programs on CCleaner. TFC cleared about 32MB. A nice chunk, I guess.

    I used the C: search tool and deleted any unfarmiliar items containing Morpheus.

    Here's the latest from HJT:

    ------------------------

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:41:20 PM, on 10/27/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
    C:\Program Files\Avira\AntiVir Desktop\sched.exe
    C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Pando Networks\Media Booster\PMB.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://healthycoffee.spaces.live.com/PhotoUpload/MsnPUpld.cab
    O16 - DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} (Java Plug-in 1.6.0_04) -
    O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} (Java Plug-in 1.6.0_05) -
    O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} (Java Plug-in 1.6.0_07) -
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\Logitech\SrvLnch\SrvLnch.exe
    O23 - Service: npkcmsvc - Unknown owner - C:\Nexon\Mabinogi\npkcmsvc.exe (file missing)
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    --
    End of file - 7603 bytes
  15. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Looking good- only a few entries to remove:

    The entry for QuickTax 2007 is a legitimate entry. but since you were not aware that it was running, you can stop it: Then if you don't need it, you can uninstall it:

    The Java needs updating:
    • Check this site Java Updates
    • Stay current as most updates are for security> current version is v6u16.
    • Uninstall any earlier versions in Add/Remove Programs.

    Please reopen HijackThis and Check the following entries if present:

    O16 - DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} (Java Plug-in 1.6.0_04) -
    O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} (Java Plug-in 1.6.0_05) -
    O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} (Java Plug-in 1.6.0_07) -
    O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll


    Close all Windows except for Hijackthis and click on "Fix Checked"

    Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    If you do not need/want QuickTax 2007> uninstall it in Add/Remove Programs in the Control Panel.
    While you are in Add/Remove Programs uninstall all Java versions except v6u16.

    Again, if you do not need/want this program:
    Using Windows Explorer: Right click on Start> Explore> Local Drive (C)> Programs. right click on QuickTax 2007> and delete the folder.

    If you do not see the folder: go to Tools> Folder Options> View tab> check 'show hidden files and folders' then look for QuickTax 2007.

    Boot back into Normal Mode. If you had to view the hidden files and folders, go back and hide them.

    If you are still getting the beeps from Avira, please run a full system scan, save the log and attach it to next reply.

    If the original problem has been resolved, you can remove the cleaning tools:
    Remove all of the tools we used and the files and folders they created
    • DownloadOTCleanIt by OldTimer
    • Save it to your Desktop.
    • Double click OTCleanIt.exe.
    • Click the CleanUp! button.
    • If you are prompted to Reboot during the cleanup, select Yes.
    The tool will delete itself once it finishes.

    If you are prompted to Reboot during the cleanup, select Yes.

    You should now set a new Restore Point to prevent infection from any previous Restore Points. The easiest and safest way to do this is:
    • Go to Start > All Programs > Accessories > System Tools and click "System Restore".
    • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the Restore Point a name then click "Create". The new Restore Point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
    • Go to "Disk Cleanup" which can be found by going to Start > All Programs > Accessories > System Tools.
    • Click "OK" to select the partition or drive you desire.
    • Click the "More Options" Tab.
    • Click "Clean Up" in the System Restore section to remove all previous Restore Points except the newly created one.
    Empty the Recycle Bin

    I will be glad to give you some information about preventing malware and securing your system if you would like. Otherwise, please let me know if I can be of further help.
  16. zorder

    zorder Newcomer, in training Topic Starter

    Thank you for your services, Bobbye.
  17. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    You're welcome zorder. Let me know if I can be of further help.
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