Resolved Lsass.exe & safe mode - Help!

[Emmalinauk]

Hi

I'm not sure if I'm in the right place so have posted in another part of the forum as well, so apologies for duplication.

Anyway, my Norton picked up a "threat" and suggested I reboot, which I did. I now get a message that says:

"lsass.exe
The apllication failed to initialize properly (0xc0000005). Click OK to terminate the application"

When I click OK, the screen remains black and doesn't go any further.

I'm guessing that this is a virus of some sort so have tried to go into Safe Mode to remove it but on the boot screen it goes no further than:

multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\agpCPQ.sys

So I'm stuck! Where do I go from here - any ideas?

Thanks!

 

[Emmalinauk]

a little update:

I can now get in via safe mode / safe mode with networking and the error message still comes up so I still can't do anything?!

 

[Bobbye]

Emma, I'm going to give you a link and instructions to run a program. I'd like you to run it, then re-post your message above and include the log of Events that will be produced. This will give you a headstart. Right now you're describing a system problem rather than a malware infection- this forum is for virus and malware cleaning.

Here's the program:
Please download VEW and save it to your Desktop:

Setting up the program

Double-click VEW.exe then under Select log to query, select:

• Application
  [*] System
  
  
  Under Select type to list, select:
  
• Critical (Vista only)
• Error
  
  Click the radio button for Number of events
  
• Type 20 in the 1 to 20 box
• Then click the Run button.
• Notepad will open with the output log.
  
  Load the log
  
• In Notepad, click Edit> Select all
• Then press Edit > Copy
• Press Ctrl+V on your keyboard to paste the log to your next reply.

(Courtesy rev-Olie)

There are member in the Windows OS forum who have more time and talent to troubleshoor a system problem. You'll find the Windows OS Forum HERE.