Lsass.exe & safe mode - Help!

Resolved
By Emmalinauk
Apr 7, 2010
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  1. Hi

    I'm not sure if I'm in the right place so have posted in another part of the forum as well, so apologies for duplication.

    Anyway, my Norton picked up a "threat" and suggested I reboot, which I did. I now get a message that says:

    "lsass.exe
    The apllication failed to initialize properly (0xc0000005). Click OK to terminate the application"

    When I click OK, the screen remains black and doesn't go any further.

    I'm guessing that this is a virus of some sort so have tried to go into Safe Mode to remove it but on the boot screen it goes no further than:

    multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\agpCPQ.sys

    So I'm stuck! Where do I go from here - any ideas?

    Thanks!
  2. Emmalinauk

    Emmalinauk Newcomer, in training Topic Starter

    a little update:

    I can now get in via safe mode / safe mode with networking and the error message still comes up so I still can't do anything?!

    :(
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Emma, I'm going to give you a link and instructions to run a program. I'd like you to run it, then re-post your message above and include the log of Events that will be produced. This will give you a headstart. Right now you're describing a system problem rather than a malware infection- this forum is for virus and malware cleaning.

    Here's the program:
    Please download VEW and save it to your Desktop:

    Setting up the program

    Double-click VEW.exe then under Select log to query, select:
    • Application
      [*] System



      Under Select type to list, select:
    • Critical (Vista only)
    • Error

      Click the radio button for Number of events
    • Type 20 in the 1 to 20 box
    • Then click the Run button.
    • Notepad will open with the output log.

      Load the log
    • In Notepad, click Edit> Select all
    • Then press Edit > Copy
    • Press Ctrl+V on your keyboard to paste the log to your next reply.

    (Courtesy rev-Olie)

    There are member in the Windows OS forum who have more time and talent to troubleshoor a system problem. You'll find the Windows OS Forum HERE.
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