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MacBook Pro owner beats Apple in court over faulty 8600M GT

By Matthew
Apr 20, 2012
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  1. In an inspiring tale, one Seattle blogger recently defeated America's most valuable tech company in court with little more than wit and determination. A few years ago, Apple (like many other...

    Read the whole story
  2. Thanks for this..
    I'm an apple user and it's nice to know that the company has typical corporate america values too...
    they've been put on a pedestal by users,, but the bottom line is $$...and screw the consumer..
  3. pgbsamurai

    pgbsamurai TS Rookie Posts: 27

    Yay for the little guy!
  4. I am an Apple user, and love the products. Have never had one fail (yet). However, it's nice to know what kind of company they are, should I ever have to deal with this.

    I wonder if Apple changed after Steve Jobs passed away, or have they always been this ruthless?
  5. Steve created this ruthlessness.
  6. Pretty dumb! Why sue Apple? Their products are the best in the universe and they can't ship something that is defective. You have yourself to blame, maybe you charged your MacBook Pro from a power outlet that was used to charge an Android device. You should have tried other options; did you try placing the Netbook with the screen facing south-west?
  7. As stated in the article, someone part of the iCry crowd took "advantage" of Apple. Just some guy abusing the courts...
  8. Arrogant Apple user's got no idea what they agreeing to in the terms & conditions
    Apple a big rip off and most of the people are brain wasted or no brainer at all considering you have to pay high premiums
    Also paying extra for all the minor upgrades e.g. memory/ HDD and so on
    With the addons to connect you devices to other components which also cost extra
    Serve them right when there fancy expensive tech goes wrong and Apple would not honour there side of the deal
  9. MilwaukeeMike

    MilwaukeeMike TS Evangelist Posts: 2,069   +704

    This doesn't smell right.... no one is ever a 'jerk for no reason'. We're hearing this story from Seattle Rex... we're not getting both sides. He's a blogger and I'll bet he has said some things on his blog that have offended Apple. There's a bigger reason here why Apple wouldn't replace this dude's PC. Especially since it's such an obvious warranty case.

    I'm glad he won, it certainly sounds like he's right, but I'd like the whole story on why this went so far. If Apple was willing to spend more to deny this guy a PC than to give him one, then there's something else going on.
  10. $4000 in the hole is why he went so far. You gonna let someone shaft you for 4 Grand?
  11. You were wonderin if this is a change after Steve Jobs' death, but after reading his biography I would have to say this is just a perpepuation of Jobs' attitude.
     
  12. Some maneger did a big boo boo.
    The bad publicety isnt worth it
    A little kid with some what of power and this kind of mistakes happen
    Sry about my english im isreali and can not be boderd with mistake fixer:)
  13. Julio Franco

    Julio Franco TechSpot Editor Posts: 6,535   +318

    I had the exact same problem a year ago. Defective Nvidia GPU that did the rounds on nearly every big brand notebook sold around 2008. My local Apple store refused to offer extended guarantee due to a defect, but I happened to travel to San Francisco that same month. I took my dead laptop with me and they replaced all the internals in 24 hours. Obviously my tale ended with a happier ending.
  14. Jos

    Jos TechSpot Staff Posts: 2,082   +66 Staff Member

    I've never had an Apple product fail on me (yet) but I've heard a handful of good customer service stories from close friends who had a faulty Apple product replaced in-store after a quick check. In all cases they didn't have AppleCare but were still under the regular 12 month warranty period.

    As MilwaukeeMike said, it seems odd that they would go through all this trouble considering Nvidia had already acknowledged the GPU issue and was footing the bill. Anyway, if that's all there is to it and Apple was acting out of spite, good on him for putting up a fight and making the story public.
  15. killeriii

    killeriii TS Enthusiast Posts: 213   +14

    Guest said:
    "Also paying extra for all the minor upgrades e.g. memory/ HDD and so on"

    Are these things free in your world?
  16. Take your money and buy something other then a Mac this time!!! This is just another reason why I'll NEVER buy anything from Apple.
  17. I know for a FACT my upgrades don't cost the extra premiums Apple charges there loyal customer
    :p
  18. m4a4

    m4a4 TS Addict Posts: 528   +146

    If anyone wants proof that apple could care less about their customers, here it is...
  19. An uptick in speed from 2.5 to2.6 is free in anyones world it's called overclock. Not quite what I would call a $300.00 upgrade.
  20. RubinOnRye

    RubinOnRye TS Rookie Posts: 56

    Always been like this. I hated working as a Genius only because the manager use to ask me to lie all the time just to make the customer spend more money to get a new one.
  21. RubinOnRye

    RubinOnRye TS Rookie Posts: 56

    No there not free but they also don't cost $200. You want 8gig of ram on your macbook pro, it's going to cost you an additional $200. Want it on your PC, its $40. Same RAM and speed just one is apple only and other works on all machines but apple. Don't believe me, go to apple's site and select a macbook pro and upgrade it to 8 gigs.
  22. Yes it doesn't smell right you are correct in that, i think the part where Apple wanted to "hoodwink" the judge with misinformation was what you are really talking about.

    "So, there we were. Not more than two minutes into the trial, and Apple conceded to trying to hoodwink the judge."

    As for both sides maybe Apple are still in denial and won't release a statement or will ask for the court transcripts to be blocked?

    There is no big reason explain one reason a commpany would be hell bent on defrauding one consumer i can say why imho they don't want a class action lawsuit and used this as a test case in hope others would be bullied out of following up with the defective chips they sold. It is jsut a sad simple truth of apples philosophy to sue and counter sue or put road blocks and misinformation where they can they are the kings of marketing and marketing requires a certain amount of bending the truth to suit your product.

    Way to go Apple become a RIAA and stop innovating and keep litigating, it worked well for RIAA so far right..
  23. killeriii

    killeriii TS Enthusiast Posts: 213   +14

    I agree that they charge too much, but it does cost.
    Take your computer to a local shop and have them upgrade the memory for you. I'll bet it's more than just $40.

    Same goes for the $300 overclock. The janitor at Apple probably can't do that. So they pay a technician to do it. That costs money (even if it is a 10 min job). Plus it has to be pulled from the assembly line. Little extra for warranty as well (oc will void the intel warranty).

    Apple charges a bit much imo, but we're not all Technically inclined.

    Besides, go check how much a top end Falcon Northwest is. Makes your head spin.
  24. Rick

    Rick TechSpot Staff Posts: 6,304   +52 Staff Member

    I've dealt with Apple on a few dozen occasions, returning systems for warranty repairs etc.. Overall, I've been impressed. On a few occasions, they've even made out-of-warranty exceptions for me, including problems arising from blatant physical abuse.

    Maybe I'm a smooth talker (not likely), but they've provided better care than any other computer company I've dealt with. Trying to do the same thing with HP, Dell, Sony, Gateway etc.. is like squeezing water from a rock.

    It's probably worth mentioning that 95% of my dealings have been over the phone with the national service number -- not at an Apple store or genius bar.
  25. Paying and paying "extra" are two different meaning. Go back to school.


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