TechSpot

Mal/generic-a

By meaniegirl
Apr 4, 2009
  1. Hello

    My Sophos antivirus is giving me messages that I have a virus mal/generic-a. I have read on other forums that I should download/install hijack this. Anyone have any suggestions? Please help.

    Thanks very much
    meanie
     
  2. hellokitty[hk]

    hellokitty[hk] Hello, nice to meet you! Posts: 3,435   +145

    The techspot 8 steps is a removal regiment which does include hijack this,

    Hijack this records system information so malware helpers (names highlighted in purple) can analyze your hijackthis log and determine what actions need to be taken.

    I would recommend Avira Free antivirus and running a sccan with it.
     
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

  4. meaniegirl

    meaniegirl TS Rookie Topic Starter

    Did 8 steps. Logs are attached. Please help

    Hi,

    My Sophos is telling me that I have a virus Mal/Generic-A. I did all the 8 steps of the 8-step Viruses/Spyware/Malware Preliminary Removal Instructions and my logs are attached.

    Malwarebytes and SuperAntiSpyWare did not find any infections, but Sophos did and so did a scan from AVG.

    Please help.
     
  5. mflynn

    mflynn TS Rookie Posts: 2,655

    Every time I mess with a meangirl I get ripped to shreds! :blackeye:

    But I lke the Adrenalin rush so here goes ! :)

    First having multiple active Virus scanners is not good. They fight each other slow down the system and you actually end up with less protection.

    You need to chose between AVG Sophos and Antivir and get rid of 2!

    The 8 Steps advise to to turn them off while doing the Malware cleaning.

    But for now boot to Safe Mode networking (this will get around the Virus scanners for now) and do the below!

    Download ComboFix

    Get it here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
    Or here: http://subs.geekstogo.com/ComboFix.exe

    Double click combofix.exe follow the prompts.

    Install Recovery Console if connected to the Internet!

    When finished, it will open a log.
    Attach the log and a new HJT log in your next reply.

    Note: Do not click combofix's window while its running. That may cause it to stall.
    =========================================

    Download SDFix to Desktop.

    http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

    On Desktop run SDdFix It will run (install) then close.

    Then reboot into Safe Mode

    As the computer starts up, tap the F8 key several times.

    On the Boot menu Choose Safe Mode.

    Click thu all the prompts to get to desktop.

    At Desktop
    My Computer C: drive. Double-click to open.

    Look for a folder called SD Fix. Double-click to enter SD Fix.

    Double-click to RunThis.bat. Type Y to begin.

    SD Fix does its job.

    When prompted hit the enter key to restart the computer

    Your computer will reboot.

    On normal restart the Fixtool will run again and complete the removal process then say Finished,
    Hit the Enter key to end the script and load your desktop icons.

    Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
    Attach the Report.txt file to your next post.

    Mike
     
  6. meaniegirl

    meaniegirl TS Rookie Topic Starter

    Hi

    To mflynn (Mike) or anyone else who can help.

    My Sophos was telling me that I had a virus: mal/generic-a. I did the 8 steps, then ran combofix and SDfix as was suggested by mflynn (one of the malware helpers). My comobofix and SDfix logs are attached.

    Thanks so much for the help.

    meanie

    Hi

    To mflynn (Mike) or anyone else who can help.

    My Sophos was telling me that I had a virus: mal/generic-a. I did the 8 steps, then ran combofix and SDfix as was suggested by mflynn (one of the malware helpers). My comobofix and SDfix logs are attached in the other thread (Did 8 steps. Logs attached..).

    Thanks so much for the help.

    meanie
     
  7. mflynn

    mflynn TS Rookie Posts: 2,655

    Oh now I see! Two threads merged! I thought I was the 1st answer!

    OK meanie

    Clear your Quarantine in Sophos.

    Then ..

    Looks like you are clean but ....

    The below will finish up hopefully.

    Go here Download DrWeb http://www.techspot.com/vb/post724044-3.html

    Then....

    Boot to Safe Mode only! Not with Networking and run...

    DrWeb will fisrt do an Express Scan on its own when it completes then you should do a full scan.

    The first Virus it finds select Cure and it will use this as the default automatically for all the rest. What it can't fix will be Quarantined!

    This will take a while based on CPU and HD speed and size, but is worth it!

    Mike
     
  8. meaniegirl

    meaniegirl TS Rookie Topic Starter

    Thanks for the help!

    Thank you hellokitty, Bobbye, and mflynn. I was able to remove the virus (I think). No more complaints about it from Sophos.

    Thanks again!
     
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You're welcome. If you consider the problem resolved, you can remove the cleaning tools and the old restore points:

    Download OTCleanIt HERE & save it to your desktop.
    Clear your existing System Restore points and establish a new clean restore point:
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...