Malware bluescreen

By jmbarnard
Feb 12, 2010
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  1. Hi there!
    I'm new here and would really apreciate some help!
    Picked up some malware that started to play ads on my speakers. Now I cannot run windows vista in normal mode for more than few seconds and I get blue screen.
    It even blocks me from installing spyware removal tools in safe mode!
    Any ideas?

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    The following program can be run in Safe Mode, if necessary....

    Please download ComboFix from Here or Here to your Desktop.


    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Please, never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    NOTE 1. If Combofix asks you to install Recovery Console, please allow it.
    NOTE 2. If Combofix asks you to update the program, always do so.

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    • Double click on combofix.exe & follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  3. jmbarnard

    jmbarnard Newcomer, in training Topic Starter

    No luck

    I copied Combofix to the desktop but it does not run! Cannot get the file to execute! Any ideas please?
  4. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    * Rkill.com
    * Rkill.scr
    * Rkill.pif
    * Rkill.exe

    * Double-click on the Rkill desktop icon to run the tool.
    * If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    * A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    * If not, delete the file, then download and use the one provided in Link 2.
    * If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    * Do not reboot until instructed.
    * If the tool does not run from any of the links provided, please let me know.

    Once you've gotten one of them to run then try to immediately run Combofix.
  5. jmbarnard

    jmbarnard Newcomer, in training Topic Starter

    Got it!

    Thanks so much Broni!
    I got Combofix to run and it found a Rootkit! It rebooted my machine and now eveything looks great! When it came back McAfee started and reported that it trapped a trojan. Seems like everything is fione! What is the next step? I'm making backups of all my documents and pictures now! Should I load a restore point?
  6. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    I'm glad, things are better, however, we're not done yet.
    We need to know for sure, your computer is clean.
    I need to see Combofix log.
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