TechSpot

Malware starthelpproblem

Inactive
By Dennis Hellige
Sep 16, 2013
  1. I just upgraded my OS from XP to Windows 7 Ultimate and I'm not having an issue with starthelp.exe that affecting IE 9 and Firefox browsers. I saw that you had assisted others and I'm looking for some help removing it from my system.
     
  2. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
  3. Dennis Hellige

    Dennis Hellige TS Rookie Topic Starter

    Malwarebytes Anti-Malware (Trial) 1.75.0.1300
    www.malwarebytes.org
    Database version: v2013.09.17.02
    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Dennis :: DENNIS-PC [administrator]
    Protection: Enabled
    9/16/2013 10:17:52 PM
    mbam-log-2013-09-16 (22-17-52).txt
    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 218593
    Time elapsed: 7 minute(s), 46 second(s)
    Memory Processes Detected: 2
    C:\Program Files (x86)\WebConnect\updateWebConnect.exe (PUP.Optional.WebConnect.A) -> 1932 -> Delete on reboot.
    C:\ProgramData\0\ss u helper\ss u helper.exe (Trojan.Downloader) -> 3496 -> Delete on reboot.
    Memory Modules Detected: 0
    (No malicious items detected)
    Registry Keys Detected: 32
    HKLM\SYSTEM\CurrentControlSet\Services\Update WebConnect (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    HKCR\CLSID\{2316c625-b487-4410-a1a5-ff040b65245f} (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    HKCR\TypeLib\{d8caf2df-52d3-42cf-9ddb-f4ff828db4f8} (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    HKCR\Interface\{7C28CEF1-A4A6-4B6A-8B97-C44F1267753C} (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2316C625-B487-4410-A1A5-FF040B65245F} (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{2316C625-B487-4410-A1A5-FF040B65245F} (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2316C625-B487-4410-A1A5-FF040B65245F} (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    HKCR\CLSID\{450D0633-4A34-CE87-428C-E0F12F59E49E} (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{450D0633-4A34-CE87-428C-E0F12F59E49E} (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{450D0633-4A34-CE87-428C-E0F12F59E49E} (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{450D0633-4A34-CE87-428C-E0F12F59E49E} (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{450D0633-4A34-CE87-428C-E0F12F59E49E} (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
    HKCR\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.
    HKCR\CLSID\{35853321-818D-4B5D-AA6B-6C56DBBFEEE7} (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKCR\TypeLib\{F909BBB7-24F1-499C-88ED-CD8F8286A589} (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKCR\Interface\{8540A75D-34C4-4260-9DC0-839EC6BC76B4} (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKCR\CLSID\{D4563F7A-358C-47BC-A1C9-47B539BD19BF} (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4563F7A-358C-47BC-A1C9-47B539BD19BF} (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4563F7A-358C-47BC-A1C9-47B539BD19BF} (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4563F7A-358C-47BC-A1C9-47B539BD19BF} (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D4563F7A-358C-47BC-A1C9-47B539BD19BF} (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D4563F7A-358C-47BC-A1C9-47B539BD19BF} (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4563F7A-358C-47BC-A1C9-47B539BD19BF} (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKCR\WebProtect.WebProtect.1 (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKCR\WebProtect.WebProtect (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    HKCR\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8A997153-1D30-7775-0F95-D6A02F8C760A} (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{62D82EC1-0D3A-DF54-8E3E-07E1337A5311} (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Optimizer Pro_is1 (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\INSTALLCORE (PUP.Optional.InstallCore.A) -> Quarantined and deleted successfully.
    HKCU\SOFTWARE\WEBCONNECT (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\S-195761990 (Trojan.Downloader) -> Quarantined and deleted successfully.
    Registry Values Detected: 3
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Optimizer Pro (PUP.Optional.OptimizePro.A) -> Data: C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe -> Quarantined and deleted successfully.
    HKCU\Software\InstallCore|tb (PUP.Optional.InstallCore.A) -> Data: 0S1S1T0E1J1L1H1R -> Quarantined and deleted successfully.
    HKCU\Software\WebConnect|iid (PUP.Optional.WebConnect.A) -> Data: def_WebConnect -> Quarantined and deleted successfully.
    Registry Data Items Detected: 0
    (No malicious items detected)
    Folders Detected: 7
    C:\Program Files (x86)\Optimizer Pro (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\WebConnect (PUP.Optional.WebConnect.A) -> Delete on reboot.
    C:\ProgramData\0 (Trojan.Downloader) -> Delete on reboot.
    C:\ProgramData\0\Setup (Trojan.Downloader) -> Quarantined and deleted successfully.
    C:\ProgramData\0\ss u helper (Trojan.Downloader) -> Delete on reboot.
    C:\ProgramData\0\ss u helper\195761990 (Trojan.Downloader) -> Quarantined and deleted successfully.
    Files Detected: 54
    C:\Program Files (x86)\WebConnect\updateWebConnect.exe (PUP.Optional.WebConnect.A) -> Delete on reboot.
    C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe (PUP.Optional.OptimizePro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\WebConnect\WebConnectBHO.dll (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    C:\ProgramData\savEnshuarree\66YS.dll (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Web Protect\WebProtect.dll (PUP.Optional.WebProtect) -> Quarantined and deleted successfully.
    C:\ProgramData\InstallMate\{BD984B57-5BA3-400A-A2E1-1381667B69A1}\Setup.exe (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
    C:\ProgramData\InstallMate\{BD984B57-5BA3-400A-A2E1-1381667B69A1}\TsuDll.dll (PUP.Optional.Tarma.A) -> Quarantined and deleted successfully.
    C:\ProgramData\savEnshuarree\C7n2d.exe (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Documents\Downloads\update.exe (PUP.Optional.Ibryte) -> Quarantined and deleted successfully.
    C:\Users\Dennis\AppData\Local\Temp\nsj1920.tmp (PUP.Optional.Somoto.A) -> Quarantined and deleted successfully.
    C:\Users\Dennis\AppData\Local\Temp\Optimizer_Pro.exe (PUP.Optional.PCOptimizerPro) -> Quarantined and deleted successfully.
    C:\Users\Dennis\AppData\Local\Temp\OtshotInstaller7.exe (PUP.Optional.Otshot.A) -> Quarantined and deleted successfully.
    C:\Users\Dennis\AppData\Local\Temp\setup.exe (PUP.Optional.Amonetize.A) -> Quarantined and deleted successfully.
    C:\Users\Dennis\AppData\Local\Temp\00294823\66YS.dll (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
    C:\Users\Dennis\AppData\Local\Temp\00294823\C7n2d.exe (PUP.Optional.MultiPlug.A) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Downloads\Flash Player 12 (1).exe (PUP.Optional.AirInstaller) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Downloads\Flash Player 12 (2).exe (PUP.Optional.AirInstaller) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Downloads\Flash Player 12.exe (PUP.Optional.AirInstaller) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Downloads\FLVPlayerSetup.exe (PUP.Optional.InstallCore.A) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Downloads\Noisia - Machine Gun (16 Bit Remix).exe (PUP.Optional.Installrex) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Downloads\setup.exe (PUP.Optional.iBryte) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Downloads\YTDSetup.exe (PUP.Optional.BundledToolBar.A) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Local Settings\Temporary Internet Files\Content.IE5\5NQTIJ46\check_offer_rp[1].dll (PUP.Optional.Screensaver) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Local Settings\Temporary Internet Files\Content.IE5\L8RQ4ZD1\hXNA[1].exe (PUP.Optional.PreLoader.A) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Local Settings\Temporary Internet Files\Content.IE5\TV3BBGWP\OptimizerPro[1].exe (PUP.Optional.OptimizePro.A) -> Quarantined and deleted successfully.
    C:\Users\Dennis\Desktop\Internet Explorer.url (Malware.Trace) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\OptimizerPro.chm (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\English.ini (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\file_id.diz (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\HomePage.url (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\OptimizerPro.exe (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\OptProGuard.exe (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\OptProReminder.exe (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\OptProSchedule.exe (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\OptProSmartScan.exe (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\OptProStart.exe (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\OptProUninstaller.exe (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\scan.gif (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\sqlite3.dll (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\unins000.dat (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Optimizer Pro\unins000.exe (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro\Optimizer Pro on the Web.lnk (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro\Help.lnk (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro\Optimizer Pro.lnk (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Optimizer Pro\Uninstall Optimizer Pro.lnk (PUP.Optional.OptimizerPro.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\WebConnect\ieakfmpjhljbpbfpldjkddkjmmgjmgon.crx (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\WebConnect\Microsoft.Win32.TaskScheduler.dll (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\WebConnect\sqlite3.exe (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\WebConnect\updateWebConnect.InstallState (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\WebConnect\WebConnect.Common.dll (PUP.Optional.WebConnect.A) -> Delete on reboot.
    C:\Program Files (x86)\WebConnect\WebConnect.ico (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\WebConnect\WebConnectUninstall.exe (PUP.Optional.WebConnect.A) -> Quarantined and deleted successfully.
    C:\ProgramData\0\ss u helper\195761990.ini (Trojan.Downloader) -> Quarantined and deleted successfully.
    C:\ProgramData\0\ss u helper\ss u helper.exe (Trojan.Downloader) -> Delete on reboot.
    (end)
     
  4. Dennis Hellige

    Dennis Hellige TS Rookie Topic Starter

  5. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    Still waiting for DDS logs.
     
Topic Status:
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