Memory cannot be "read"

[rosscoton]

Hi all.

I'm new to this site and not very good with computers so sorry if I'm missing anything here.

Anytime I try and open anything on my PC it comes up with Application Error the a load of numbers and says at the end "memory could not be Read" Press ok to close or Cancel to Debug.

This happens when I try and open anything like media player, internet explorer, avg, spy doctor and even the icons within the control panel.

Now I restarted this in safe mode under the same Log on name "Ross" and I kept getting all the same error messages when trying to open anything.

However I switched the user and logged in under admin and I could open anything, which enabled me to get online and try and resolve but got nowhere. I could even go into the "Ross" folder under documents and settings and open all my files from there, but it just wont work on the "Ross" login.

Spyware Doctor and AVG found nothing, I followed a process to reinstall the "InstallShield Engine" which didn't do anything atall. I tried a Windows update and nothing either.

Any solutions?

Thanks.

 

[kimsland]

Does the message box have "IKernel.exe - Application error" in the top bar?
If so, you may need to install the IKernel update

Please have a look here: http://java.com/en/download/help/ikernel.xml

 

[rosscoton]

I tried that there, still the exact same.

Reading the other threads it has more focus on it being a memory issue but my memory seems fine and works fine when under the other login.

I have a few examples.

 

[kimsland]

I would still recommend the ikernel update and rename the Engine folder first.

As per the above link

 

[rosscoton]

Thanks again for the quick reply, much appreciated, I will try this as I installed it but never renamed it.

ps. I have a hijack log file also.

 

[kimsland]

That's strange, I just posted a very similar message on another thread
Here we go again

1. Uninstall the old version of HijackThis (presently installed)
2. Download and run CCleaner and remove all temp files
3. Download and run Startup, remove any unwanted startup programs, then restart
4. Download HijackThis https://www.techspot.com/downloads/317-trend-micro-hijackthis.html
5. Run a full scan and post back in a new reply

 

[rosscoton]

Tried these steps and still the same.

Here's my new log file.

 

[rosscoton]

Sorry, forgot to leave the log.

 

[kimsland]

Woops, I should have said, run HijackThis in Normal mode, not "Boot mode: Safe mode with network support"

As we are not seeing all the things starting with your computer
(another damn log - bet you're getting sick of this huh?)

I did notice that there are some suspicious entries in your log though
ie spyware

Download and Run Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to:

Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware

Then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform full scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. please attach the log into your next reply.

By the way, I'm not a spyware specialist, and probably cannot help further, this post needed to be made in Security and the Web where you will receive that support.

 

[rosscoton]

Lol, no not atall, sick on the pc not working but the information is very much appreciated.

I tried to run the hijackthis in normal mode but it brings up that damn error about memory.

The second part also, will I run this in safe mode or try in normal as it most likely will bring up the "memory could not be read error"


Something else I find really strange. I logged on safe mode with networking and into control panel and user accounts. I made another Windows Login User Account and restarted. Now this works perfectly fine and I can even open every file by accessing the Desktop of my problematic 'Ross' logon.

Would I try running the hijack and Malwarebytes' Anti-Malware in here.

(Sorry if I'm being stupid)

 

[kimsland]

You know what
You could remove the old account is user accounts, you'll get a message "Save user data files" Answer Yes
And then just use the new account instead.

Ofcourse the spyware scan must still be used (and updated over the Internet too)

Anyway that's what I'd do (and I serviced thousands!)

 

[rosscoton]

Completed the full scan in which you said and left my PC off once completed.

Switched back on this morning and everything is now working fine, you're a genius.

If it happens again I'll simply do as you said and delete User Account.

Much much appreciated, thanks very much.