Microsoft outlook 2002

By fl690
Feb 14, 2008
  1. after security updates i can only open microsoft outlook 2002 in safe mode, it will not open in regular mode and after it tries i need to close it my stopping a nonresponsive application
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    • Try running scanpst.exe on your Personal Folder. By default scanpst.exe can be found here;
      C:\Program Files\Common Files\System\MSMAPI\<locale ID>
    • Try renaming outcmd.dat to .old and restart Outlook. All the Toolbars will reset then. This is quite a common problem with Outlook. The default location for this file is:
      C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook
    • Try running Outlook with the /safe switch from your Start-> Run window. The command line should look like this (check your path to Outlook.exe);
      "C:\Program Files\Microsoft Office\Office11\Outlook.exe" /safe
      When this works run Help-> Detect and Repair
    • Start in safe mode again and disable all add-ons in Tools-> Options-> tab Other-> button Advanced E-mail Options…-> button Add-In Manager…/COM Add-ins…
    • Start Outlook normally and see it works now. If it does enable them one by one until Outlook fails to load again. The add-on you last enabled is most likely the cause of your issue. Check with the vendor for updates or contact them for further troubleshooting their add-on
    • Try recreating the profile in Control Panel-> Mail-> button Show Profiles…
      For detailed instructions click here
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