Minidump help

[whanchett]

I have been getting alot of blue screens on a clients machine. Unfortunitly I did not setup this whole office but here are some dump files. I tried to look into this with windbg but I dont have time to learn it at this point. I did notice a modem.sys near bottom of report and also a Unable to load image ntoskrnl.exe, Win32 error 2

not sure if im reading this log correctly though

please help asap
thanks

 

[dopefisher]

I noticed a lot of "unable to verify timestamp for "..... . ...."

Have you installed all the latest MS patches from windows update?

Tried reinstalling modem drivers?

of course reinstalling windows might help. sorry im not an expert on debugging.

 

[fastco]

serial.sys and vsdatant.sys are causing the crashes. Uninstall ZoneAlarm and try a different software firewall, update Windows and see if you continue to get blue screens.

 

[whanchett]

more blue screens

Ok i uninstalled zone alarm and ran all windows updates.
need more help please wish i new how to read these better

but here are my dumps