Minidump help

By whanchett
Dec 21, 2006
  1. I have been getting alot of blue screens on a clients machine. Unfortunitly i did not setup this whole office but here are some dump files. i tried to look into this with windbg but i dont have time to learn it at this point. i did notice a modem.sys near bottom of report and also a Unable to load image ntoskrnl.exe, Win32 error 2

    not sure if im reading this log correctly though

    please help asap

    Attached Files:

  2. dopefisher

    dopefisher TS Rookie Posts: 444

    I noticed a lot of "unable to verify timestamp for "..... . ...."

    Have you installed all the latest MS patches from windows update?

    Tried reinstalling modem drivers?

    of course reinstalling windows might help. sorry im not an expert on debugging.
  3. fastco

    fastco TS Booster Posts: 1,122

    serial.sys and vsdatant.sys are causing the crashes. Uninstall ZoneAlarm and try a different software firewall, update Windows and see if you continue to get blue screens.
  4. whanchett

    whanchett TS Rookie Topic Starter

    more blue screens

    Ok i uninstalled zone alarm and ran all windows updates.
    need more help please wish i new how to read these better

    but here are my dumps :)
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