Minidumps in Server

[hisam]

Dear Experts,
Kindly let me know the faults in server. Minidumps attached below.

Thanks a lot in advance.

 

[cpc2004]

hisam,

Is it a new problem? If this is old problem, merge this post with the old post.

 

[hisam]

Sir,
This is new problem in a seperate machine(which is a server).

Thanks in advance.

 

[hisam]

Plz help CPC2004

Dear CPC2004,
Kindly help.

 

[cpc2004]

Hi,

One minidump has bugcheck 77 and the NT status code c0000185. This is the hardware error of the hard disk. Your friend's windows also install Norton AV and that version has known software problem.

Suggestion
1. Upgrade or de-install Norton AV
2. Run chkdsk /r and hard disk diagnostic to test the hard disk.


Debug report
KERNEL_STACK_INPAGE_ERROR (77)
The requested page of kernel data could not be read in. Caused by
bad block in paging file or disk controller error.
In the case when the first arguments is 0 or 1, the stack signature
in the kernel stack was not found. Again, bad hardware.
An I/O status of c000009c (STATUS_DEVICE_DATA_ERROR) or
C000016AL (STATUS_DISK_OPERATION_FAILED) normally indicates
the data could not be read from the disk due to a bad
block. Upon reboot autocheck will run and attempt to map out the bad
sector. If the status is C0000185 (STATUS_IO_DEVICE_ERROR) and the paging
file is on a SCSI disk device, then the cabling and termination should be
checked. See the knowledge base article on SCSI termination.
Arguments:
Arg1: c0000185, status code
Arg2: c0000185, i/o status code
Arg3: 00000000, page file number
Arg4: 029c6000, offset into page file

Debugging Details:
------------------
ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR: 0x77_c0000185
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 8052b8dc to 805435b9

STACK_TEXT:
f791ecec 8052b8dc 00000077 c0000185 c0000185 nt!KeBugCheckEx+0x19
f791ed58 804f9724 c0261154 c0261154 00000001 nt!MiMakeOutswappedPageResident+0x395
f791ed90 804f9582 867935a8 00000000 8a487260 nt!MmInPageKernelStack+0xfa
f791eda4 804ef067 86793608 8059b35e 00000000 nt!KiInSwapKernelStacks+0x12
f791edac 8059b35e 00000000 00000000 00000000 nt!KeSwapProcessOrStack+0x7c
f791eddc 805008e6 80532990 00000000 00000000 nt!PspSystemThreadStartup+0x2e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16