Minidumps in Server

By hisam
Dec 19, 2006
  1. Dear Experts,
    Kindly let me know the faults in server. Minidumps attached below.

    Thanks a lot in advance.
  2. cpc2004

    cpc2004 TS Evangelist Posts: 1,994


    Is it a new problem? If this is old problem, merge this post with the old post.
  3. hisam

    hisam TS Rookie Topic Starter

    This is new problem in a seperate machine(which is a server).

    Thanks in advance.
  4. hisam

    hisam TS Rookie Topic Starter

    Plz help CPC2004

    Dear CPC2004,
    Kindly help.
  5. cpc2004

    cpc2004 TS Evangelist Posts: 1,994


    One minidump has bugcheck 77 and the NT status code c0000185. This is the hardware error of the hard disk. Your friend's windows also install Norton AV and that version has known software problem.

    1. Upgrade or de-install Norton AV
    2. Run chkdsk /r and hard disk diagnostic to test the hard disk.

    Debug report
    The requested page of kernel data could not be read in. Caused by
    bad block in paging file or disk controller error.
    In the case when the first arguments is 0 or 1, the stack signature
    in the kernel stack was not found. Again, bad hardware.
    An I/O status of c000009c (STATUS_DEVICE_DATA_ERROR) or
    C000016AL (STATUS_DISK_OPERATION_FAILED) normally indicates
    the data could not be read from the disk due to a bad
    block. Upon reboot autocheck will run and attempt to map out the bad
    sector. If the status is C0000185 (STATUS_IO_DEVICE_ERROR) and the paging
    file is on a SCSI disk device, then the cabling and termination should be
    checked. See the knowledge base article on SCSI termination.
    Arg1: c0000185, status code
    Arg2: c0000185, i/o status code
    Arg3: 00000000, page file number
    Arg4: 029c6000, offset into page file

    Debugging Details:
    ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR: 0x77_c0000185
    LAST_CONTROL_TRANSFER: from 8052b8dc to 805435b9

    f791ecec 8052b8dc 00000077 c0000185 c0000185 nt!KeBugCheckEx+0x19
    f791ed58 804f9724 c0261154 c0261154 00000001 nt!MiMakeOutswappedPageResident+0x395
    f791ed90 804f9582 867935a8 00000000 8a487260 nt!MmInPageKernelStack+0xfa
    f791eda4 804ef067 86793608 8059b35e 00000000 nt!KiInSwapKernelStacks+0x12
    f791edac 8059b35e 00000000 00000000 00000000 nt!KeSwapProcessOrStack+0x7c
    f791eddc 805008e6 80532990 00000000 00000000 nt!PspSystemThreadStartup+0x2e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
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