Hello all again, I've used this site before with great success and hope i can get the same great results again
My computer was working fine 4 hours ago. A 'widows update' kept spamming me to restart my computer, and about 6 of these warnings in I was finished doing what I was doing and so I did. When my PC came back on, at the Select User screen I pressed 'Turn off Computer' in the lower left corner and selected Stand By. The monitor powered off. I closed the monitor.
I remembered that I had forgotten to check my emails before leaving so I opened the notebook about 15 seconds later. Rather than having the monitor power on, the monitor stayed off. The "thinking" LED shaped like a cylinder that lights up when the CPU is active was blinking, as if things were proceeding normally (besides me seeing nothing).
I held down the power button and the PC powered off. I tried to start it up normally, the Dell screen loaded and the Windows XP screen loaded. The monitor powered off before I ever saw the Select User screen.
I started up in safe mode, and made it into safe mode perfectly. I saw the desktop/icons/etc.
I started up using Last Known Good Config. This option took me to the user selection screen, and I thought I was home free. Wrong. I clicked my name and the desktop appeared for a second, long enough for me to see my VirusScan software start up, then the monitor powered off. The CPU LED kept 'thinking'.
I called Dell, and after about an hour of near-suicide-inspiring conversation with a textbook reading "technician," I had run some hardware diagnostics (all clean) and installed new drivers for my video card. Since none of these textbook steps worked, I was told to reinstall my OS, a standard Dell tech support move.
I am running right now in VGA mode perfectly. If any of you have any ideas about how I can resolve this problem PLEASE! let me know! I will post whatever types of data you need. Thank you for your time + knowledge
My computer was working fine 4 hours ago. A 'widows update' kept spamming me to restart my computer, and about 6 of these warnings in I was finished doing what I was doing and so I did. When my PC came back on, at the Select User screen I pressed 'Turn off Computer' in the lower left corner and selected Stand By. The monitor powered off. I closed the monitor.
I remembered that I had forgotten to check my emails before leaving so I opened the notebook about 15 seconds later. Rather than having the monitor power on, the monitor stayed off. The "thinking" LED shaped like a cylinder that lights up when the CPU is active was blinking, as if things were proceeding normally (besides me seeing nothing).
I held down the power button and the PC powered off. I tried to start it up normally, the Dell screen loaded and the Windows XP screen loaded. The monitor powered off before I ever saw the Select User screen.
I started up in safe mode, and made it into safe mode perfectly. I saw the desktop/icons/etc.
I started up using Last Known Good Config. This option took me to the user selection screen, and I thought I was home free. Wrong. I clicked my name and the desktop appeared for a second, long enough for me to see my VirusScan software start up, then the monitor powered off. The CPU LED kept 'thinking'.
I called Dell, and after about an hour of near-suicide-inspiring conversation with a textbook reading "technician," I had run some hardware diagnostics (all clean) and installed new drivers for my video card. Since none of these textbook steps worked, I was told to reinstall my OS, a standard Dell tech support move.
I am running right now in VGA mode perfectly. If any of you have any ideas about how I can resolve this problem PLEASE! let me know! I will post whatever types of data you need. Thank you for your time + knowledge