Monitor problem :( Heeeelp !!!

By imps
Oct 29, 2005
  1. Hello everyone,
    four months ago i bought a Samsung SyncMaster 997mb monitor. Since then i have changed it with 4 new ones because every time i get the same problem over and over again.
    Problem : Viewing area shrinks horizontaly.
    I have tried all combinations of supported resolutions/refresh rates.
    Also tried a diferent vga card but the problem persists. The monitor is not near a subwoofer or speaker (both are like 4 meters away).
    Any sugestions ?
  2. SOcRatEs

    SOcRatEs TechSpot Paladin Posts: 966

    Hello! Welcome to TechSpot!

    System specs will be helpfull.

    Have you been getting warranty replacements from Samsung?
    Have they given any info or thought as to what they think is going on?
    I suppose it's possible to get 5 bad ones in a row, if so, I wouldn't go
    any where near a casino just now.
    Post back with your system specs.

  3. Sharkfood

    Sharkfood TS Guru Posts: 1,019

    Hmmm.. I've got a 990DF (same series) and never had this issue.

    You may want to consider giving the 990DF a try as it's near identical to the 997, being a 19", 1920x1440 max resolution. .20mm dot pitch, 50-160hz refresh monitor.
  4. imps

    imps TS Rookie Topic Starter

    Thanx for your replies.
    I just noticed that if i switch to 75Hz the viewing area will start to change back to the correct size. This usually takes like 10 minutes so thats why i thought that changing refresh rate did not help.
    Socrates: Yes i am using samsung's warranty but all i can get is another 997mb. The man i talk at Samsung has no idea why this is happening, he he only asked me to place the monitor in another room.
    So what now ? :( do i have to live with 75Hz ? its kinda annoying.

    System Specs:
    Intel Pentium4 3.06GHz
    Gigabyte GA-8IPE1000-G mobo
    MSI Nvidia 6600GT 128MB AGP gfx card
    Tagan PSU 420Watt
    Samsung SyncMaster 997mb
    I have tried most of the latest nvidia drivers and currently using Direct-X 9.0c
  5. SOcRatEs

    SOcRatEs TechSpot Paladin Posts: 966

    I have very little exp. with LCD.
    Tho have you attempted another video card?
    Do have this connected with vga or dvi?
    You can use both but that make no sense to do.
  6. imps

    imps TS Rookie Topic Starter

    Its not LCD.
    Its a normal CRT screen connected with vga. Yes i have tried another video card but the problem persists.
  7. SOcRatEs

    SOcRatEs TechSpot Paladin Posts: 966

    Cool, my bad on the LCD.
    Have you tried any of the crt's on another system?
    If you get the same results, then you may be able
    to get refund on a lemon law or some thing..depending where you are.
  8. kirock

    kirock TS Rookie Posts: 1,221

    Each time are you using the SAME cable to connect it to the video card?
    Also I had a weird thing with a brand new CRT as well. Purple in one corner and a little blurry. Turned out it was a high current wire running the hot tub running inside the wall just behind my monitor. Cool. I had to move the PC desk a little to one side all was good. Did you try moving it as the Samsung rep suggested?

    SOcRatEs: "...I wouldn't go any where near a casino just now." :haha: :haha:
  9. imps

    imps TS Rookie Topic Starter

    Yes I moved the screen to another location not close to walls. I also tried a new cable but the result was frightening ( Ghosts of every icon on the screen) and the screen started shrinking again. Do you guys think i should try to set the refresh to something close to 85 through the "advanced timing" menu i get with my nvidia drivers ? I woud like to try something like 82 or 83Hz, maybe the screen wont shrink then.
  10. kirock

    kirock TS Rookie Posts: 1,221

    Playing with the refreash rates is not going to help much when the is a serious hardware problem. There is no way this should be happening unless you have a faulty gfx card. But you said you tried different video cards, so I'm at a lost to explain this problem.
    Ohter things to try before taking PC in for service:

    It could be a dieing power supply. Buy or borrow at 450to 500W PSU or disconnect all non essential units (DVD, CD, Floppy, 2nd HDD) reboot and see what happens.
    It could be a driver conflict, update your mobo chipset drivers.

  11. SOcRatEs

    SOcRatEs TechSpot Paladin Posts: 966

    Archived Monitors discontinued?
    19" Flat CRT Beige 0.20mm Dot Pitch
    RRP: $399
    19" (18" Viewable) DynaFLATX – Perfectly FLAT Tube
    0.20mm (H) Dot Pitch
    15pin D-Sub+BNC Option
    RGB Analog
    1920 x 1440 @ 64Hz resolution (Max.)
    30 – 96 kHz (Hor. Frequency)
    50 – 160Hz (Vert. Frequency)

    Going any higher, than the recommended res will trash this monitor.
    64Hz is low but all this can handle.

    What res have you been running?
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