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Monitor stopped working after uninstall

  1. My son was using my computer temporarily for work. He was uninstalling Abobe Illustrator and needed to restart to complete the uninstall. When the computer restarted, the monitor ceased to get a signal from the computer. Have tried unplugging the monitor for a bit, tried restarting in safe mode - nothing has worked. Has the monitor somehow been fried from just a restart?
     
  2. Cobalt006

    Cobalt006 TS Maniac Posts: 1,855   +184

    Really I don't think it fried from a restart. It just may have went bad. Have you tried another monitor to make sure. It could also be your on board Graphics or graphics card.
     
  3. Dell_BabitaG

    Dell_BabitaG Official Dell Support Posts: 74

    Hi txlisamichelle,

    Please check the following to confirm if the problem is with the monitor or the computer.

    1. Is there any damage to the Monitor or the cables?

    2. Is the Monitor Power led (PLED) on? If yes, what colour is it?

    · A Green/Blue PLED means the monitor is getting power and a signal from the computer.
    · An Amber PLED mean the monitor is getting power but is not getting a signal from the computer.
    · No PLED means the monitor is not getting power.

    3. Is the PLED on your computer on?

    · If the PLED on your computer is on, swap the Power Cord on your monitor with the Cord plugged into your computer, does the monitor now give a PLED? If the monitor PLED still does not light up, the problem would be with your monitor and not external to it.
    · If the PLED on your computer is not on, check if you are getting power from other power sockets in the same location and if so move the devices to those sockets and test. You need to confirm the issue isn't a general power outage or an issue with the power sockets you have the Power Cords plugged to, before you can take this further.

    If available, plug your Monitor to another PC, one that is known to be working fine with it's own Monitor. Does your Monitor work fine when plugged to that PC?

    If another monitor is available, plug the same into the computer to check if the display is fine on that one.

    Please keep us posted on the results.

    Thanks and regards,
    Babita G
    #iworkforDell

    For easy access to drivers, manuals and product updates, please visit our Support Site .
     


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