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(most of) keyboard not responding

By xyz789
Mar 26, 2006
Topic Status:
Not open for further replies.
  1. While setting up motorola phonetools on my computer, my keyboard suddenly just stopped working. It's a microsoft multimedia keyboard with ps/2 connector. Device manager said something like (device annot start: code 10). I tried uninstalling and reinstalling the driver, and nothing. I know the ps/2 port and the connection to the motherboard aren't fried, since the keyboard still works fine in bios, and the lights are still on. I went out and bought a USB keyboard, and the same thing happened, only device manager showed no roblems with it. I tried restoring the registry, looking for rootkits, and scanning my computer for other problems...no luck. Anyone have any suggestions?
    Thanks.
  2. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    Hello and welcome to Techspot.

    You`ve tried uninstalling the mobile phone tools haven`t you?

    Does your keyboard work, if you boot into safe mode?

    Regards Howard :wave: :wave:
  3. xyz789

    xyz789 Newcomer, in training Topic Starter

    Yes, I uninstalled the phonetools right after i noticed the keyboard problem.
    I just tried restarting in safe mode, and it doesn't seem to make a difference...I assumed it would actually work in safe mode, but I had the same problem.
    I'm currently running a virus scan to see if it makes any difference.
  4. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    That would have been my next suggestion.

    Regards Howard :)
  5. Peddant

    Peddant Newcomer, in training Posts: 1,644

    You uninstalled all keyboard related devices in the Device Manager,and then restarted the computer ?
  6. xyz789

    xyz789 Newcomer, in training Topic Starter

    Completed a virus scan of teh full computer ->restarted-> no change

    I tried uninstalling with device manager, and after i restarted, the keyboard was back to the way it was before i uninstalled (ie. with the yellow exclamation sign beside it)
  7. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    Click start/run and type sfc /scannow into the run box and click ok. You will need to have your windows cd handy. If you can`t type the command, just copy and paste it from here.

    More info on the sfc /scannow command can be found HERE.

    Regards Howard :)
  8. xyz789

    xyz789 Newcomer, in training Topic Starter

    Heh, the problem is my disk drives aren't exactly working(cd/dvd drives just disappeared a while ago, but that's a different story). Is the windows cd absolutely necesary? Even if drives worked, all i have is the seanix recovery cd, since xp came with my computer.
  9. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +19

    Not having a Windows cd may well be a problem. In any case without a working cd drive, I don`t recommend you use sfc /scannow command.

    I`m not sure I know what else to suggest.

    Regards Howard :)
  10. Peddant

    Peddant Newcomer, in training Posts: 1,644

  11. Spike

    Spike Newcomer, in training Posts: 2,371

    I know some mobile phone tools install drivers and services. It's a longshot, but do you have any device conflicts?
     
  12. xyz789

    xyz789 Newcomer, in training Topic Starter

  13. xyz789

    xyz789 Newcomer, in training Topic Starter

    Actually I do...not sure if it's an actual conflict, but in device manager, it shows device not working properly (ps/2 keyboard), with the little exclamation mark beside it.
  14. Spike

    Spike Newcomer, in training Posts: 2,371

    Do you have anything related to the phone showing in device manager?

    Check resources/conflicts in system information.

    Have you tried the obvious (ie, system restore)?
  15. Peddant

    Peddant Newcomer, in training Posts: 1,644

    I suppose you could do a registry search for anything obviously Motorola phone tools related.
  16. xyz789

    xyz789 Newcomer, in training Topic Starter

    I just finished searching the registry for anything motorola or phonetools...no change. I also tried doing a clean boot with windows, and that didn't seem to help the situation either. I want to leave a system restore a one of the last resorts, since I'd have to get my parents to look for all the files they altered recently, and that would take some time...planning on doing that tomorrow if I don't get anywhere today.

    Edit: there were no motorola devices in device manager when i checked. The only device with a conflict is the keyboard.
  17. Peddant

    Peddant Newcomer, in training Posts: 1,644

    System restore doesn`t change personal files - My Documents,favourites,word,emails etc.
    Whenever I`ve had a serious problem in the past, restore has never worked,but good luck,anyway.
  18. xyz789

    xyz789 Newcomer, in training Topic Starter

    Can't effin believe it - ran a system restore an dthe thing started working properly.
  19. Peddant

    Peddant Newcomer, in training Posts: 1,644

    When you said in your first post that you had "tried restoring the registry" I just kind of assumed that you meant system restore.Otherwise that would have been my first suggestion.All`s well that ends well.. etc.
  20. xyz789

    xyz789 Newcomer, in training Topic Starter

    Lol no, I actually downloaded a program that finds problems in the registry and fixes them...obviously it didn't do such a good job of fixing. Thanks for the help everyone.
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