Mouse problem

By Kent Russell
Oct 3, 2013
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  1. My mouse quit working, keyboard still works when I plug in to USB port it says device malfunction, mouse works on other computers. Can anyone help? Thanks
  2. St1ckM4n

    St1ckM4n TechSpot Evangelist Posts: 3,383   +607

    Go to device manager, find all USB devices (including 'hubs), right-click, uninstall. Unplug everything USB from computer, restart (via power button, since mouse/kb won't work).

    You should get the "installing driver" balloon on bottom-right when Windows loads. Plug devices in one by one, making sure they all connect and register successfully.

    If that still doesn't work, do the above again, but at the shutdown part do this: pull the power plug, clear CMOS (small battery, google it), press power button to clear residual energy, then boot it up and continue.
  3. Kent Russell

    Kent Russell Newcomer, in training Topic Starter Posts: 25

    Hi Broni, ok I uninstalled all USB hosts, hubs last night rebooted this morning saw bubble pop up installing driver, waited and when I plugged mouse in, mouse lit up for a feww seconds then bubble pops up says device malfunction device not recognized
  4. Kent Russell

    Kent Russell Newcomer, in training Topic Starter Posts: 25

    St1ck, I will start over and clear CMOS Tonight when I get home, Thanks!
  5. Kent Russell

    Kent Russell Newcomer, in training Topic Starter Posts: 25

    Reset cmos and nothing changed thanks


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