Hello all,
I'm new to this site, but not to forums in general. I know that these are vast resources for help (better than MS KB Articles - And I DO NOT know everything) Anyway, I need some help TS a problem that is driving me and my colleague CRAZY.
It seems that a few of our networked XP Pro SP2 boxes have been losing the ability to print envelopes in Word 2002 (OXP - SB). The "Print" button, under Tools...Envelopes & Labels keeps getting grayed-out. Sometimes a reboot does not reactivate it, and another is req. This is what we've done:
*Run MS Update & Office Update (SP3)
*Changed/updated printer drivers
*Verified Licenses & Activation (Magic Jelly Bean)
*Add/Remove - Repair Office
*Uninstall/Reinstalled Office 2X
*MSKB Article 820919 (Support Template)
Both boxes are running Kaspersky AVfWW 6.0.2.678.
Printer is a JetD networked HP LJ 4000
We have also been playing around with a Shavlik NetChk Protect Demo (Patch Distribution/Management System)
Assistance is greatly appreciated.
Thank You
I'm new to this site, but not to forums in general. I know that these are vast resources for help (better than MS KB Articles - And I DO NOT know everything) Anyway, I need some help TS a problem that is driving me and my colleague CRAZY.
It seems that a few of our networked XP Pro SP2 boxes have been losing the ability to print envelopes in Word 2002 (OXP - SB). The "Print" button, under Tools...Envelopes & Labels keeps getting grayed-out. Sometimes a reboot does not reactivate it, and another is req. This is what we've done:
*Run MS Update & Office Update (SP3)
*Changed/updated printer drivers
*Verified Licenses & Activation (Magic Jelly Bean)
*Add/Remove - Repair Office
*Uninstall/Reinstalled Office 2X
*MSKB Article 820919 (Support Template)
Both boxes are running Kaspersky AVfWW 6.0.2.678.
Printer is a JetD networked HP LJ 4000
We have also been playing around with a Shavlik NetChk Protect Demo (Patch Distribution/Management System)
Assistance is greatly appreciated.
Thank You