TechSpot

MSI GE60 2oe BSOD & overheating

By Ceeroorice
Mar 19, 2014
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  1. My Msi Ge60 2oe seems to be having a few issues with regards to both Blue Screening and Overheating. For the last little while my fan has been making a "grinding" noise so I called msi and they are shipping me a new fan. This will hopefully fix my overheat issues as while I am playing games, the laptop can reach up to 99c while most time hovering around 85-90c. Could there be anything else that may be causing such high temps? I've replaced both sets of thermal paste on the cpu/gpu as well as clean the cooling system and it seems to have a very small effect.

    With regards to the BSOD, I'm not 100% sure what is causing it but did manage to snap a picture of the screen. Any help is GREATLY appreciated!

    Technical information:

    *** STOP: 0x000000D1 (0xFFFFF8800F41B000, 0x0000000000000002, 0x0000000000000000, 0xFFFFF88006693FA0)

    *** e22w7x64.sys - Address FFFFF88006693FA0 base at FFFFF8800667A000, DateStamp 50bf74c4

    image: http://imgur.com/x97xDMr

    Thank you.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,757   +157

    Killer e2200 PCI-E Gigabit Ethernet Controller driver=e22w7x64.sys Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending the files to a compressed(zipped)folder. Upload this folder as a file here
  3. Ceeroorice

    Ceeroorice Newcomer, in training Topic Starter

    Here are the Minidump files:

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,757   +157

    Have you tried updating the e22w7x64.sys driver? If a laptop fan runs at all, it is usually okay. Can you hear the fan running?
    Ceeroorice likes this.
  5. Ceeroorice

    Ceeroorice Newcomer, in training Topic Starter

    I'll give that a try, thanks! Also, to my knowledge it is in fact running as when I enable the "turbo" option it spins up quite a bit. The speed is also usually pretty proportionate to the noise being made so I'm assuming it is spinning. Would the fan hitting its case be enough to effect the temps to that degree?
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,757   +157

    Well, the fan should never be obstructed but most all laptop fans are shielded from hitting it's surroundings. The grinding noise could be from the fans bearings or from debris on the fan
  7. Ceeroorice

    Ceeroorice Newcomer, in training Topic Starter

    Okay, I suspected it was a bad bearing. Hopefully getting the new fan unit in tomorrow. Hopeful to see decreased temps, if not it looks like I'll be sending the laptop into MSI to have them fix it.

    Anyways,
    Thank you very much for all the replies, greatly appreciated!
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,757   +157

    Okay, no problem:) Good luck!
    Ceeroorice likes this.
  9. GhostRyder

    GhostRyder TechSpot Evangelist Posts: 2,181   +512

    I have a GT70 MSI and I have serviced my friend GE60 before so maybe I can help.

    Now I have messed with my friends GE60 which contains the i5 and GTX 650 card option. Now when you enable turbo on it, have you also tried hitting the force fan to 100% option to see what happens and the noise its making? Normally if the temps are hitting that high they would bump to 100% automatically but this can help you tell if the fan is making a noise this way.

    It would be good to test the fan as much as possible before replacing it because that's going to be a pain. It could also be a problem with separation of the heatsink from one part or an obstruction inside the laptop.
  10. C130avn

    C130avn Newcomer, in training

    I realize this is an old thread, I am posting a solution here to benefit those who may still be searching for an answer.
    The sad reality is the CPU/GPU heatpipe heat exchanger is simply too small to cool a turbo enabled i7 (or i5), even after trying top thermal greases (Tuniq MX-4, Noctua n-14) the difference was not enough. If you download (free) and use Real Temp 3.70 there is a setting in the program that allows you to disable Turbo mode for the i7. This results in a game load temp of 77-78 degrees (2.4 Ghz) instead of the 95+ degrees I was seeing while running @ 3.4 Ghz. The turbo setting was throttling which meant it was running at 2.7 Ghz most of the time anyway. As the CPU temp climbs so does the GPU idle temp. The comp now idles in mid 30s instead of high 40's.

    I only noticed minimal frame rate reductions 4-5 FPS, as the GPU seems stout enough to be effective with the lower clock setting.
    To me the small performance loss is worth the 18 degree reduction in temps.
    By the sounds of your temps the CPU heatpipe spreader is not seated properly and needs better thermal paste. I had this happen to me twice, the only solution is to GENTLY press down on the CPU and GPU spreaders after applying paste and use a gentle back and forth motion to squeeze out the excess and get a good suction contact. Then put in the screws in a criss cross pattern tightening in 3rds to get proper contact. The MSI cooling solution is what really lets this computer down, so you have to mitigate and settle for a little less performance, OR put up with a hot running laptop.
    Peace


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