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MSN Dial-Up error message: 31

By RoomajiiWoman
Jul 30, 2005
  1. I've recently graduated from college and since then I've been trying to get onto the internet using the MSN dial-up that came with my Windows XP Home computer.

    The problem is that I keep having is that I cannot seem to get on for the life of me. I've contacted MSN a lot and none of what they suggested to do for previous problems have worked. So now I've been getting the error message 31 up every single time that I've tried to get on the internet. I have no clue what it means so if anyone can help me, please, please reply. Thank you!

    :angel:
     
  2. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    I think you try to log in without your password. See if you can reset it, or enter it anew.
    Wort case: uninstall MSN and re-install.
     
  3. analialark

    analialark TS Rookie

    A.- Try from another computer to sign in through www.hotmail.com. If you can´t, call MSN to reset your password.

    B.- If you can sign in, visit www.passport.net and update your profile. Even if you don´t make any changes, click on Update.

    C.- Disable firewall and try to sign in. If you can, call the firewall´s manufacturer´s tech support to configure it to work with msn.


    D.- Optimize your internet explorer settings:

    1. Open an Internet Explorer window.
    2. Go to Tools and then to Internet Options.
    3. On the General tab, click Delete Cookies in the Temporary Internet Files section.
    4. When you are prompted to confirm, click OK.
    5. Click Clear History.
    6. When you are prompted to confirm, click OK.
    7. Click Delete Files.
    8. Select the Delete all offline content check box, and then click OK.
    9. Click Settings.
    10. Adjust the The amount of disk space to use setting to 100 MB.
    11. Click View Files.
    12. When the View Files window appears, press CTRL+A to select all the files, and then press DELETE.
    13. When you are prompted to confirm, click Yes, and then close the window.
    14. Click OK to close the Settings dialog box.
    15. Click the Security tab.
    16. Click the Internet icon.
    17. Click the Default Level button if it is available, and then click Apply. Repeat this for the Restricted,
    Trusted, and Local Intranet zones.
    18. Click on the Internet icon again.
    19. Click on Custom Level.
    20. Under the option ActiveX and Plug Ins, make sure that all 5 items are checked on Enable, and then click
    OK. Repeat this for the Restricted, Trusted, and Local Intranet zones.
    21. Click the Restricted icon, and then click Sites.
    22. Select one of the sites that are listed, and then click Remove. Repeat this step until all sites are
    removed from the list. Click Ok when you are finished.
    23. Click the Privacy tab.
    24. Click the Default button, and then click OK.
    25. Click the Edit button. If the sites appear under Managed Web sites, click Remove All in the Per Site
    Privacy Actions window, and then click OK.
    26. Click the Advanced tab
    27. Scroll all the way down to Security
    28. Make sure thefollowing boxes are checked: Empty Temporary Internet Files Folder When Browser is Closed, Use SSL 2.0 and Use SSL 3.0
    29. Click OK
    30. Close the Internet Explorer window and restart your computer.


    E.- If you have Windows XP, change your .net passport profile:

    Windows XP Home Edition

    1. Click Start, and then click Control Panel.
    2. Click User Accounts, and then select the account you want to change.
    3. Click Change my .NET Passport, and then click Use a Different Passport.
    4. On the .NET Passport Wizard screen, click Next.
    5. Click Yes, and then click Next.
    6. In the E-mail Address box, type the e-mail address for the .NET Passport profile you want, and then click Next.
    7. In the Password box, type your password, and then click Next.
    8. Click Finish, and then click OK.


    Windows XP Professional

    1. Click Start, and then click Control Panel.
    2. Click User Accounts, and then click the Advanced tab.
    3. Click .NET Passport Wizard, and then click Next.
    4. Click Yes, and then click Next.
    5. In the E-mail Address box, type the e-mail address for the .NET Passport profile you want, and then click Next.
    6. In the Password box, type your password.
    7. Click Finish, and then click OK.



    Hope it helps :)
     
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