Multimedia Controller and Multimedia Video Controller not working

By mike066604
Apr 6, 2007
Topic Status:
Not open for further replies.
  1. hi, I'm new to the site and i would like to start off by saying hello to everyone. So my friend sold me his computer to me about 5 months ago, and everything was working fine. About 3 weeks ago, i started having trouble watching videos, and playing my video game that i have been playing for awhile now. I looked under device manger and it is listed that my multimedia controller and multimedia video controller are not working and have exclamation point and question marks under other devices. My friend who sold me the computer built it himself, and I'm not very technical so i need some help to figure out what exactly what i need to do in order for the computer to be back to normal. If someone could please help, thank you.
  2. Deathhawk

    Deathhawk Newcomer, in training Posts: 78

    Hi, and welcome,

    I presume you are using xp

    go into control panel and click "add hardware"

    if nothing happens, right click on the icon with the yellow exclamation marks and click on "update driver"

    If still nothing-reinstall the motherboard chipset drivers off the disc you have-if you have it!!

    If not, go to the motherboard website and look for the chipset there

    use this prog to give your specs about the mobo

    http://www.majorgeeks.com/download4181.html
  3. mike066604

    mike066604 Newcomer, in training Topic Starter Posts: 26

    yes i am using windows xp.

    i tried to add hardware and it says that the "drivers are not installed". i tried to reinstall and it says that "the hardware was not installed because the wizard cannot find the necessary software"

    i installed everest and i have a asus k8n-e deluxe motherboard.

    i do have the motherboard disc and i went and re-installed everything on it and still i have the same problem.

    is there anything else i can do?
  4. Deathhawk

    Deathhawk Newcomer, in training Posts: 78

  5. mike066604

    mike066604 Newcomer, in training Topic Starter Posts: 26

    its just the video, the audio i dont have a problems with.

    i went to the link and typed in my information in the general download screen.

    Motherboard
    socket754
    k8n-e deluxe

    and when i got to the next screen i clicked on latest.

    which one should i download?

    my graphics card is a ATI radeon 9800 pro 128MB
  6. Deathhawk

    Deathhawk Newcomer, in training Posts: 78

  7. mike066604

    mike066604 Newcomer, in training Topic Starter Posts: 26

    so i downloaded the full suite and restarted my computer and still the video

    controller and multimedia video controller have exclamation point and question

    marks next to them.

    also i tried to play a movie and there were red and blue lines running through them?

    is there anything else i can do to reinstall these drivers? thats what it says i

    need to do when i click the reinstall button.
  8. CCT

    CCT Newcomer, in training Posts: 3,556

    To install drivers from the internet:

    go into Windows Explorer, left click on Desktop, then File, then New and then Folder - name the folder XXXDrivers (where XXX = type, eg, VideoDrivers)

    go to the site for your driver, find the RIGHT one for your mobo and OS,(click on the nearest site to you if appropriate) and then download button - when asked where to 'save' the download specify your desktop folder XXXDrivers and wait until the download is complete.

    Once it is done, clear your screen and click on the desktop folder and then on the file inside - if it is a zip or rar file it will need to be unzipped or unpacked - make sure if you are asked to specify where to unzip/unpack to tell it to do so to the XXXDrivers folder.

    Once you are done that, uninstall the old drivers for the device and then select the device and specify update drivers and direct the search to the folder you made (don't let Windows do it).
  9. Deathhawk

    Deathhawk Newcomer, in training Posts: 78

    this is your mobo driver site-type in your mobo make and then click on drivers


    http://support.asus.com/download/download.aspx?SLanguage=en-us


    it is the 5th one down that says this:
    ____________________________________

    Win2K / WinXP

    Description nVIDIA nForce3 Chipset Driver for Windows 2000/XP
    Win2K ethernet NRM driver version 4.42 (WHQL)
    WinXP ethernet NRM driver version 4.42 (WHQL)
    Network management tools version 4.16
    GART driver version 3.77 (WHQL) with updated uninstaller files
    SMBus driver version 4.04 (WHQL) with updated uninstaller files
    Installer version 4.31
    Win2K IDE 2.6 driver version 4.46 (WHQL) with updated uninstaller files
    WinXP IDE 2.6 driver version 4.46 (WHQL) with updated uninstaller files

    dont forget to uninstall the other drivers and then install this and then reinstall the drivers again
  10. mike066604

    mike066604 Newcomer, in training Topic Starter Posts: 26

    how do i uninstall the drivers

    i went to uninstall programs and these are the drivers that i have installed in

    that list.

    Athlon 64 Processor Driver
    ATI Display Driver
    NVIDIA Drivers
    NVIDIA WDM Drivers
    Sentinel System Driver

    which one should i uninstall. and how exactly do i install the new driver that

    i downloaded. Do i go to device manger and right click and then click on the

    folder with the ATI Catylist Driver

    I also really appreciate all the help
  11. Deathhawk

    Deathhawk Newcomer, in training Posts: 78

    Nvidia-the chipset will replace them with the newest version

    Ati-once the chipset is installed-run this program again

    when you download the file, it is normally in zip form, and as CCT says, save it to wherever you wish and once downloaded, go to that folder and right click "extract here"

    once extracted you can run it-once that is done you can run the Ati suite again

    good luck
  12. mike066604

    mike066604 Newcomer, in training Topic Starter Posts: 26

    okay i probably didnt do this right but here goes.

    i downloaded the ATI Suite and then the Nvidia chipset

    i went to the uninstall and uninstalled the ATI display driver and all Nvidia drivers

    the computer restarted and i installed the ATI Catalyst driver, i had to then

    restart.

    I then installed the Nvidia chipset and had to restart.

    so when that restarted, i get an error message that says something about

    running framework programing. and i still have problems with the same problem

    as before. if someone can tell me what i did wrong that would be great.
  13. CCT

    CCT Newcomer, in training Posts: 3,556

    Chipset always first.

    edit: and when you are having problems, leave the frills for later - just download the RIGHT driver.
     
  14. Deathhawk

    Deathhawk Newcomer, in training Posts: 78

    CCT is right, which i also mentioned in my previous post

    uninstall them again and reboot

    then install the CHIPSET 1st....followed by the ATI driver

    Dont you just love computers?
  15. mike066604

    mike066604 Newcomer, in training Topic Starter Posts: 26

    okay so this is what i did

    i uninstalled the chipset first and reinstalled that

    then i uninstalled the ATI driver and then reinstalled that

    when it came back on from the reboot

    i had a new exclamation point under network adapters on NVIDIA nForce Networking Controller

    and i still had the exclamation point and question marks on the media controller

    and video controller.

    i tried to get online, but it said something was wrong and so i had to restore

    the computer to a earlier time.

    i still dont know if i did it right. like i said im not very

    computer technical.

    if you guys need more info on my computer i will give it to you.
  16. Deathhawk

    Deathhawk Newcomer, in training Posts: 78

    The way i read it you uninstalled the chipset and then reinstalled it whilst the ati was still on your system

    did you actually uninstall the Ati and chipset together before reinstalling the chipset?

    make sure they are both uninstalled before reinstalling the chipset

    go into control panel and click "add hardware" and also click on the yellow exclamation marks again

    see if this brings anything up
  17. mike066604

    mike066604 Newcomer, in training Topic Starter Posts: 26

    yeah i uninstalled one and it made me restart.

    so should i uninstall the chipset first, restart, uninstall ati, and then reinstall

    chipset and then ati. and then add hardware?
  18. mike066604

    mike066604 Newcomer, in training Topic Starter Posts: 26

    okay. i uninstalled the chipset, and the rebooted, uninstalled ATI Driver and

    rebooted. i then installed the chipset, and then the ati and then rebooted.

    then i went to add hardware and i clicked on the yellow exclamation marks

    and it says that the drivers for this device are not found. i clicked update and

    connected to the internet and it came back with, could not update because software

    could not be found.

    i dont know if im still doing this right but i think i am. if there is anything else

    i can do i will give it another shot before i break down and take it to someone

    for them to fix it. thanks to everyone for helping, im sorry im not the most technical with the computers.
  19. Deathhawk

    Deathhawk Newcomer, in training Posts: 78

    Dont give up yet Mike-we have all been in these desperate moments!

    Right, just to make sure-follow these points-we will start from scratch and see where we get to...

    1/ uninstall ATI
    2/ uninstall chipset
    3/ reboot
    4/ reinstall chipset
    5/ reinstall ATI
    6/ reboot and "add hardware"

    post back with what you have such as yellow exclamation marks-we have not given up yet!!

    Are you still getting the missing nvidia network controller?

    Good Luck
  20. mike066604

    mike066604 Newcomer, in training Topic Starter Posts: 26

    okay, my friend told me it might be easier for me to save all important files on
    backup files. and reinstall windows xp. so then everything will be off of it and i can just put in my jumpdrive and install the chipset from that, and then the ati driver and hopefully it should work. that way i wont put the old drivers back on the computer from the discs that i have. do you think this would work?
  21. Deathhawk

    Deathhawk Newcomer, in training Posts: 78

    Did you try out what i said in the last post-if not give it one more shot

    In regard to formatting your drive, if you do wish to do that, make sure you save everything as once formatted you will lose all your data and you will have to reload every piece of software you have.

    the following link will save you lots of time in regard to the microsoft updates-it is all the updates available until january 2007

    http://www.techspot.com/downloads/489-autopatcher.html

    Go to the autopatcher website to read about it-basically you download the file and burn it to a disc and then install-read the website instructions

    The good thing about a format is that at least you are starting afresh-its just a pain reinstalling everything
  22. mike066604

    mike066604 Newcomer, in training Topic Starter Posts: 26

    yeah i just tried what you said in your last post. it still doesn't work. it still says that it cannot find the software.

    so if you have any other ideas let me know. if not im gonna give restoring all of the computer and try it then.
  23. Deathhawk

    Deathhawk Newcomer, in training Posts: 78

    Under "display adaptors" in device manager-uninstall and reinstall

    have you tried unseating your graphics card and reseating it-might help

    did you try the windows update to see if anything turns up?

    under the drivers in device manager-click on "update drivers"

    I am trying to think of everything i know here-im a dog with a bone!!


    ...is the network controller still missing-click update driver too
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.