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Multiple Blue Screens Please Help

By davidc
Oct 10, 2005
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  1. I've had several BSOD recently and had posted some info in an earlier thread but have had no success in tracking down the problem.

    The latest BSOD is:

    The problem seems to have been caused by the folowing file: Ntfs.sys
    Page_Fault_In_Nonpaged_Area
    Stop: 0X00000050 (0XFFFFFF0F,0X00000000,0XB963E126,0X00000000)
    Ntfs.sys-Address B963E126 Base At B9616000, Date Stamp 41107EEA.

    I've had a look at the latest minidump and although I don't really understand what I'm looking at, I think the last BSOD could have been caused by my anti-virus (AVG Free).

    Hopefully CPC2004 (or somebody else with experience of these problems) could have a look at the minidumps and perhaps offer some advice, or confirm my interpretation as to the problem being with AVG.

    Thanks in advance.
  2. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Hi DavidC,

    I've investigated your minidumps. ZoneAlarm is uninstalled and the culprit is ram. As hardware problem occurs randomly, the anti-virus always active hence you find the footprint of AVG and awsmon2 at some minidumps.

    Suggestion
    1. Check the temperature of the CPU and make sure that it is not overheat (ie temperature < 60C)
    2. Reseat the memory stick to another memory slot
    3. Downclock the ram
    4. Clean the dust inside the computer case
    5. Make sure that the ram is compatible to the motherboard
    If it still crashes, diagnostic which memory stick is faulty
    1. Take out one memory stick. If windows does not crash, the removed memory stick is faulty.
    2. If you have only one memory stick, replace the ram
  3. davidc

    davidc TS Rookie Topic Starter

    Hi cpc2004.

    Thanks for the quick response - much appreciated.

    My PC is a self build and the memory I selected was confirmed as compatible with the mobo by the Corsair compatibability tool. The system and cpu temps are fine as checked by Hardware Doctor and Motherboard Monitor. When I put the system together the memory configuration was dictated by the mobo. I installed the memory in slots 2 & 3 and this seemed to be the only configuration which worked properly.

    I was thinking of upgrading my memory from the current 512 (2 X 256) to 1024 (2 X 512) and this may be the opportunity to go ahead with that.

    Just a quick follow up question. If the ram is at fault does that mean that it has become damaged in some way and is no longer safe to use or sell on?

    Thanks.
  4. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Status update

    Hi,

    Do you have any update of the problem? Let me know if you need further help.

    Debug report
    Mini092805-01.dmp C2 (00000040, 68f80000, 80000000, 00000000) nt!ObpRemoveObjectRoutine+99
    Mini092605-01.dmp 8E (c0000005, 8056b7ca, edc7eb0c, 00000000) nt!CmpDeleteKeyObject+4f
    Mini100305-01.dmp 8E (c0000005, 80669b9f, f898e844, 00000000) nt!IovpValidateDeviceObject+8
    Mini101005-01.dmp 50 (ffffff0f, 00000000, b963e126, 00000000) Ntfs!NtfsFcbTableCompare+b
    Mini100505-01.dmp 0A (00000028, 00000002, 00000000, 804f582a) nt!MiResolveMappedFileFault+6b
    Mini092605-04.dmp 0A (0085e815, 00000002, 00000000, 805451b0) nt!ExpCheckForResource+48
    Mini092605-03.dmp 0A (00000000, 00000002, 00000000, 805451b0) nt!ExpCheckForResource+48
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