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Multiple BSOD in Vista Home Basic

By Az89
Feb 3, 2008
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  1. Hi, Im getting very tired of my computer randomly crashing, & lately its been doing it a lot. I get these Blue Screen Errors: (plus maybe another i have yet to catch)

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.2
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 100000b8
    BCP1: 82C14170
    BCP2: 8C40EA68
    BCP3: 82C70000
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.2
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 00000000
    BCP2: 00000002
    BCP3: 00000008
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    I have attached some Minidumps in Zip folders since they were too large otherwise. Please if someone is able to help me I'll be so happy, I cant afford to lose my computer or send it in to be bench repaired for weeks. Im at wits end with all this. & if u need anymore info Im sorry im new to forums & I usually leave somethin important off, so if u need more just say what it is & I'll do the best I can. Thanx a lot! ^^
  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,202

    See if you can update your modem drivers. HSX_CNXT.sys info. These are the B8 crashes. The D1 also has that file in the mix along with nnrnstdi.SYS, which looks to belong to something by NetRatings, Inc. Check the modem drivers first.

    BugCheck 100000B8, {83386ad0, 803d51e0, 86b4c000, 0}
    Probably caused by : HSX_CNXT.sys ( HSX_CNXT+2fef8 )
    Image name: HSX_CNXT.sys Timestamp: Wed Oct 17 09:52:01 2007 (47155CB1)
  3. Az89

    Az89 Newcomer, in training Topic Starter

    I tried Updating & the Driver said it was up to date, so I rolled the driver back just to see what happens, is that ok? I hope it dont make nothing worse...I dont need that.
    Also the Nielsen Net Ratings, u say it may be a problem as well. So should I uninstall it now or wait to see if the D1 error comes up again? Any more info that could help, & Thank u by the way, I have been struggling with this for Months now trying to find out whats causing it. So Thanx.
  4. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,202

  5. Az89

    Az89 Newcomer, in training Topic Starter

    Yea, same here...I saw the exact page before i posted here, I just wanted to make sure. & so far so good, no crashes since the last Post when i Rolled Back the Driver...so Hopefully its ok. If not I'll let u know, I guess I should give it some time & then I'll know, Thanx again. Big Big Life saver if all this works. ^^ Thanks a lot.
  6. Az89

    Az89 Newcomer, in training Topic Starter

    ok well...the D1 Error came up again, should I uninstall Nielsen Net Ratings since it may be causing something? But so far the B8 Error has not showed up, I'll keep u informed. But the D1...im unsure about, but if u think the Net Ratings are causing it I will remove it, or do w/e else may help. I have the one Minidump from this crash attached in case u need it.
  7. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,202

    Yeah, you'll need to uninstall it for problem isolation.

    BugCheck D1, {0, 2, 8, 0}
    Probably caused by : nnrnstdi.SYS ( nnrnstdi+20f4 )
    Image name: nnrnstdi.SYS Timestamp: Sat Jun 09 01:47:14 2007 (46698812)
  8. Az89

    Az89 Newcomer, in training Topic Starter

    Return of the B8 Crash

    *sighs* Seems this will take some more Trial & Error, I got the B8 error for the first time since I Rolled Back the Driver. So idk...I'll attach the Minidump file so maybe u can figure it out, if it says the same then idk what needs to be done, I really dont need to send this thing off to be Bench Repaired for weeks. I hate doing that, & I already did it once since we bought it, which was in March of last year. Its basically new! & still we have these BSOD. So im sorry if this is a bother for u, Im just not lookin forward to sending my computer off again.
  9. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,202

    You're back to using the new driver.

    Mini020708-01.dmp:
    BugCheck 100000B8, {9132b4f8, 803d51e0, 80c64000, 0}
    Image name: HSX_CNXT.sys Timestamp: Wed Oct 17 09:52:01 2007 (47155CB1)

    Mini020408-01.dmp:
    BugCheck D1, {0, 2, 8, 0}
    Image name: HSX_CNXT.sys Timestamp: Fri Dec 08 08:04:22 2006 (45789DF6)
  10. Az89

    Az89 Newcomer, in training Topic Starter

    uhhhh...Idk how that happened, but I'll roll it back again i guess. I think My Windows is Auto Updating it maybe. It is set on that, so when i roll it back it automatically updates it. I guess. & it updated again this morning to another version of it. So maybe i should wait & see if it crashes with the B8 again before I try rolling back.

    & also I have found somethin odd, in my device manager there are two of the same Network Adapters named: 6TO4 Adapter, & they both have the Yield sign on them. (the yellow shield with the Excalmation mark) What is this & why are there 2 of them?

    Also in my Programs & Features, the Soft Data Fax Modem with SmartCP is in there & it says it was Installed this morning (I think it updated since it was always in there). & is that supposed to be there? Isnt that the HSX_CNXT.sys or something similar to it. Im not sure what it is or why its in the Programs & Features.
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