hi there. my name is adam & i'm a first time user. feels like AA. usually i can figure out what's going on by reading posts, but this problem's solution isn't coming easy. it seems that this site has the most well informed solution providers, so i thought i would see if any bright people could help me out. i would appreciate any help on the topic. current problem: - multiple iexplore.exe in task manager (2 when starting internet explorer up. 1 starts up at 70,000 k & grows from there. this is also the one that cannot be closed. everytime i try to end process, it just comes back up.) - cannot perform system restore problems started when the virus "windows defender 2010" came up through internet explorer. hijack this said it was unable to delete av.exe from the application data folder, but i am unable to find it even when viewing hidden files & folders. i was able to read some forums & delete some of the stuff, but i'm still facing issues & do not want any personal info hijacked. i use xp sp 3. i have norton av, lavasoft adaware, spybot s&d, a squared, hijackthis, & malwarebytes. i have been able to take some stuff off, but the current problem still exists. i will post some logs below. thanks in advance for any help. adam.