TechSpot

Multiple iexplore.exe even though not running IE

By brutus
Jun 26, 2014
  1. Two main problems:
    1) several iexplore.exe processes in task manager. I do not use IE. I use Chrome. Disabled all add-ins. I also noticed where there were tons of steam processes running.
    2) my internet cap of 300GB is very close to being exceeded. I do not download lots of files nor watch movies or TV over the internet.

    The DDS.txt file did not produce output. I temporarily disabled AVG, but still no output.

    Thanks for your time. Hopefully you won't pull your hair out like I'm doing.

    MBAM log:
    Malwarebytes Anti-Malware
    www.malwarebytes.org

    Scan Date: 6/26/2014
    Scan Time: 6:32:35 PM
    Logfile:
    Administrator: Yes

    Version: 2.00.2.1012
    Malware Database: v2014.06.26.10
    Rootkit Database: v2014.06.23.02
    License: Free
    Malware Protection: Disabled
    Malicious Website Protection: Disabled
    Self-protection: Disabled

    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: Michael

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 304552
    Time Elapsed: 6 min, 51 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 2
    PUP.Optional.MySearchDial.A, HKU\S-1-5-21-3206859006-2429329470-3444992369-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, Quarantined, [f220413c99e266d07a188db933cf6e92],
    PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, Quarantined, [f220413c99e266d07a188db933cf6e92],

    Registry Values: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Folders: 0
    (No malicious items detected)

    Files: 0
    (No malicious items detected)

    Physical Sectors: 0
    (No malicious items detected)


    (end)
    Malwarebytes Anti-Malware
    www.malwarebytes.org

    Scan Date: 6/26/2014
    Scan Time: 6:32:35 PM
    Logfile: MBAM.txt
    Administrator: Yes

    Version: 2.00.2.1012
    Malware Database: v2014.06.26.10
    Rootkit Database: v2014.06.23.02
    License: Free
    Malware Protection: Disabled
    Malicious Website Protection: Disabled
    Self-protection: Disabled

    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: Michael

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 304552
    Time Elapsed: 6 min, 51 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 2
    PUP.Optional.MySearchDial.A, HKU\S-1-5-21-3206859006-2429329470-3444992369-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, Quarantined, [f220413c99e266d07a188db933cf6e92],
    PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}, Quarantined, [f220413c99e266d07a188db933cf6e92],

    Registry Values: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Folders: 0
    (No malicious items detected)

    Files: 0
    (No malicious items detected)

    Physical Sectors: 0
    (No malicious items detected)


    (end)

    Attach.txt:
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Ultimate
    Boot Device: \Device\HarddiskVolume1
    Install Date: 11/22/2012 4:00:35 PM
    System Uptime: 6/26/2014 7:46:06 PM (1 hours ago)
    .
    Motherboard: ASRock | | B75M-GL
    Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz | CPUSocket | 3201/100mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 931 GiB total, 712.279 GiB free.
    D: is CDROM (CDFS)
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
    Description: ssnfd
    Device ID: ROOT\LEGACY_SSNFD\0000
    Manufacturer:
    Name: ssnfd
    PNP Device ID: ROOT\LEGACY_SSNFD\0000
    Service: ssnfd
    .
    ==== System Restore Points ===================
    .
    RP167: 6/21/2014 3:59:04 AM - Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    RP168: 6/22/2014 3:48:08 AM - Restore Operation
    RP169: 6/23/2014 9:37:40 AM - Installed DirectX
    RP170: 6/26/2014 6:41:53 PM - Installed HiJackThis
    .
    ==== Image File Execution Options =============
    .
    .
    ==== Installed Programs ======================
    .
    .
    ==== End Of File ===========================
     
  2. Superdave1941

    Superdave1941 Malware Helper Posts: 152

    Hello and welcome to TechSpot.com My name is Dave. I will be helping you out with your particular problem on your computer.
    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.
    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please download AdwCleaner by Xplode onto your Desktop.
    Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    [​IMG]
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
    When the AdwCleaner program will open, click on the Scan button as shown below.
    [​IMG]
    AdwCleaner will now start to search for malicious files that may be installed on your computer.
    To remove the files that were detected in the previous step, please click on the Clean button.
    [​IMG]
    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
    *********************************************
    Please download Junkware Removal Tool to your desktop.
    Warning! Once the scan is complete JRT will shut down your browser with NO warning.
    Shut down your protection software now to avoid potential conflicts.
    •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
    •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
    •The tool will open and start scanning your system.
    •Please be patient as this can take a while to complete depending on your system's specifications.
    •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    •Copy and Paste the JRT.txt log into your next message.
    ************************************************
    Download Security Check by screen317 from one of the following links and save it to your desktop.
    Link 1
    Link 2
    * Double-click Security Check.bat
    * Follow the on-screen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt
    * Post the contents of that document in your next reply.
    Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
     
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