It sounds like I also have the common problem of multiple iexplore.exe running in the background. I can kill them off, but they keep starting back up. I don't know if it's related (it seems like it), but my audio driver keeps getting corrupted and no sound comes out of the speakers when the processes start. I can re-install the driver, but within minutes or less, the sound goes away again. I've attached the log files per the instructions. Your help is very much appreciated.