TechSpot

My Computer Freezes Help!!

By stephen1976
Oct 4, 2006
Topic Status:
Not open for further replies.
  1. Hello everybody, I need help with my compueter. It freezes especially when I am uning media player and dvd shrink. It mostly happens with these programs but not only. If I leave it on at night to download something the next day it is frozen. I does it many times a day also simply with msn messenger on.
    Now, I opened and cleaned everything. I reinstalled everything too.
    I am a newcomer, please drive me through the steps to solve this problem.
    PS I brought it to a computer shop, they just stole me money saying it had trojans but I knew it was not the problem. Before reinstalling everything it also restarted randomply.
    Thanks for your help, I really need it, I will check this thread on a dayily basis
     
  2. DonNagual

    DonNagual TechSpot Ambassador Posts: 3,566

    Hello and welcome to Techspot!

    Start with the link in my signature (random reboots) and follow the steps there, then come back and let us know what you find.

    Good luck!
     
  3. stephen1976

    stephen1976 TS Rookie Topic Starter

    still it hangs

    hello

    As much as I could I followed the steps you described but still my computer hangs and randomly restarts.
    Please guide me through possible solutions as I don't have enough money to buy an new one.


    I gathered few information, please let me know what else information might be usefull: THANKS. I'll wait for your reply


    the motherboard is: Gigabyte GA-8IR2003
    and here you find a full description of it:
    http://www.ciao.co.uk/Productinformation/Gigabyte_GA_8IR2003__5410635

    I read the sticker on the RAM:

    512 Mb Value ram ce kvr266x64c25/512 kingstone

    abot the power unit I read the following on the sticker:

    pentium 4 model: atx 500 turbo

    power supply
    input 180-260 V/3A
    speedfan IT8712F
     
  4. DonNagual

    DonNagual TechSpot Ambassador Posts: 3,566

    I need you to follow the steps in that link I gave you again. Specifically, we need to know the voltages on your PSU using the speedfan software, as well as what is being reported in the "event manager".

    How to do this is detailed in that link.

    Good luck!
     
  5. stephen1976

    stephen1976 TS Rookie Topic Starter

    [hello, Sure I will do. I thought it could depend on the temperature so I used an homemade trick (computer geeks please close your ears!) I opened the computer and I put a big fan in front of it. Speedfan showed the temperature decreasing but it hung again. Hunging is the usual trick but it also restarts by itself. I haven't noticed any broken condenser on the motherboard though.
    One thing I couldn't do was to reinstall the video card (it shoud be ATI radeon 7500) I looked for the driver from the homepage, I downloaded it. Its installation requires .NET framework and I installed but the same it gave an error message when trying to update the driver, I'll get the exact message too.
    For now thanks, I'll get the infos as soon as possile.
     
  6. Rage_3K_Moiz

    Rage_3K_Moiz Sith Lord Posts: 7,286   +24

    The new Catalyst drivers do not have support for ur card. Try older ones such as 6.4 or even 5.6.
     
  7. stephen1976

    stephen1976 TS Rookie Topic Starter

    Hello, I finally looked the event log. I didn't understand how to save it and attach it so I copy (and translate it in English). Every time it freezes there is this same error

    origin: event system
    time:...
    category: (50)
    type: error
    event id:4609

    description: the magager system of the COM events+ observed an identifier code not valid during the internal elaboration. Value: HRESULT C0000005 IN THE LINE 44 OF: d:\qxq_slp\com\com1x\src\events\tier1\eventsystemobj.cpp.
     
  8. klarens

    klarens TS Rookie

    dvd shrink and media player don't install the latest codec drivers, try installing them. It might fix your freezing part.
    An other good idea is to put your computer in the fridge instead the freezer :)
     
  9. stephen1976

    stephen1976 TS Rookie Topic Starter

    more infos about my pc

    some more infos about my pc:
    --[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

    Versione EVEREST v2.20.405/it
    Home page http://www.lavalys.com/
    Tipo report Creazione guidata report
    Computer ANSAR-C20AE828B
    Creato da Feli e Miti
    Sistema operativo Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
    Data 2006-10-05
    Ora 20:13


    --------[ Riepilogo ]---------------------------------------------------------------------------------------------------

    Computer:
    Sistema operativo Microsoft Windows XP Professional
    Service pack Service Pack 2
    DirectX 4.09.00.0904 (DirectX 9.0c)
    Nome computer ANSAR-C20AE828B
    Nome utente Feli e Miti

    Scheda madre:
    Tipo processore Intel Pentium 4, 2400 MHz (18 x 133)
    Nome scheda madre Gigabyte GA-8IDX3/8IR533
    Chipset scheda madre Intel Brookdale i845D
    Memoria di sistema 512 MB (PC2100 DDR SDRAM)
    Tipo BIOS Award Modular (11/11/02)
    Porta di comunicazione Porta di comunicazione (COM1)
    Porta di comunicazione Porta di comunicazione (COM2)
    Porta di comunicazione Porta stampante (LPT1)

    Scheda video:
    Adattatore video All-in-Wonder RADEON 7500 (64 MB)
    Adattatore video All-in-Wonder RADEON 7500 (64 MB)
    Acceleratore 3D ATI Radeon 7500 (RV200)
    Schermo LG F700P [17" CRT]

    Multimedia:
    Periferica audio Intel 82801BA ICH2 - AC'97 Audio Controller [B-5]

    Memorizzazione:
    Controller IDE Intel(R) 82801BA Ultra ATA Storage Controller - 244B
    Unità floppy Unità disco floppy
    Unità disco Maxtor 6Y080L0 (80 GB, 7200 RPM, Ultra-ATA/133)
    Unità disco USB2.0 USB Flash Disk USB Device (243 MB, USB)
    Unità ottica HL-DT-ST DVD-ROM GDR8163B (16x/52x DVD-ROM)
    Unità ottica SAMSUNG CD-R/RW SW-252B (52x/24x/52x CD-RW)
    Unità ottica SAMSUNG CD-ROM SC-152A (52x CD-ROM)
    Stato dei dischi fissi SMART OK

    Partizioni:
    C: (FAT32) 4994 MB (3921 MB disponibili)
    D: (FAT32) 24132 MB (13417 MB disponibili)
    E: (FAT32) 24132 MB (15612 MB disponibili)
    F: (NTFS) 24866 MB (4349 MB disponibili)
    Capacità 76.3 GB (36.4 GB disponibili)

    Periferiche di input:
    Tastiera Tastiera standard 101/102 tasti o Tastiera Microsoft Natural PS/2
    Mouse Mouse compatibile PS/2

    Rete locale:
    Adattatore di rete NIC Fast Ethernet PCI Realtek RTL8139 Family (1.107.109.165)

    Periferiche:
    Stampante Microsoft Office Document Image Writer
    Controller USB1 Intel 82801BA ICH2 - USB Controller 1 [B-5]
    Controller USB1 Intel 82801BA ICH2 - USB Controller 2 [B-5]
    Periferica USB Hub USB generico
    Periferica USB Periferica di archiviazione di massa USB


    --------[ Overclock ]---------------------------------------------------------------------------------------------------

    Proprietà processore:
    Tipo processore Intel Pentium 4
    Alias processore Northwood, A80532
    Livello di revisione del processore C1
    Engineering Sample No
    Nome processore Intel(R) Pentium(R) 4 CPU 2.40GHz
    Revisione 00000F27h

    Velocità processore:
    Velocità processore 2411.49 MHz (originale: 2400 MHz)
    Moltiplicatore processore 18.0x
    FSB processore 133.97 MHz (originale: 133 MHz)
    Bus memoria 133.97 MHz

    Cache processore:
    Cache trace L1 12K Instructions
    Cache dati L1 8 KB
    Cache L2 512 KB (On-Die, ECC, ATC, Full-Speed)

    Proprietà della scheda madre:
    ID scheda madre 11/11/2002-I845-6A69VG0IC-00
    Nome scheda madre Gigabyte GA-8IDX3/8IR533

    Proprietà chipset:
    Chipset scheda madre Intel Brookdale i845D
    Timing della memoria 2.5-3-3-7 (CL-RCD-RP-RAS)

    Moduli memoria SPD:
    DIMM2: Kingston KVR266X64C2/512 512 MB PC2100 DDR SDRAM (2.5-3-3-7 @ 142 MHz) (2.0-3-3-6 @ 133 MHz)

    Proprietà BIOS:
    Data BIOS di sistema 11/11/02
    Data BIOS video 02/02/07
    Tipo BIOS Award Award Modular BIOS v6.00PG
    Messaggio BIOS Award Intel 845 AGPSet BIOS for 8IR2003 F5

    Proprietà processore grafico:
    Adattatore video ATI All-in-Wonder Radeon 7500
    Nome in codice GPU RV200 (AGP 4x 1002 / 5157, Rev 00)
    Clock GPU 259 MHz (originale: 260 MHz)
    Clock memoria 180 MHz (originale: 180 MHz)


    --------[ Gestione risparmio energia ]----------------------------------------------------------------------------------

    Proprietà gestione risparmio di energia:
    Origine alimentazione Alimentazione
    Stato della batteria Nessuna batteria
    Durata della batteria (carica) Sconosciuto
    Durata della batteria (rimanente) Sconosciuto


    --------[ Sensore ]-----------------------------------------------------------------------------------------------------
     
  10. stephen1976

    stephen1976 TS Rookie Topic Starter

    Proprietà sensore:
    Tipo sensore ITE IT8712F (ISA 290h)

    Temperature:
    Maxtor 6Y080L0 29 °C (84 °F)

    Valori voltaggio:
    Debug Info F FF FF FF
    Debug Info T 255 255 255
    Debug Info V FF FF FF FF FF FF FF (F7)


    --------[ Processore ]--------------------------------------------------------------------------------------------------

    Proprietà processore:
    Tipo processore Intel Pentium 4, 2400 MHz (18 x 133)
    Alias processore Northwood, A80532
    Livello di revisione del processore C1
    Istruzioni supportate x86, MMX, SSE, SSE2
    Clock originale 2400 MHz
    Moltiplicatore processore min / max 18x / 18x
    Engineering Sample No
    Cache trace L1 12K Instructions
    Cache dati L1 8 KB
    Cache L2 512 KB (On-Die, ECC, ATC, Full-Speed)

    Informazioni fisiche sul processore:
    Tipo package 478 Pin uPGA
    Dimensione package 3.50 cm x 3.50 cm
    Transistor 55 milioni
    Tecnologia processo produttivo 6M, 0.13 um, CMOS, Cu, Low-K
    Dimensione die 131 mm2
    Voltaggio core 1.475 - 1.55 V
    Voltaggio I/O 1.475 - 1.55 V
    Alimentazione regolare 38.7 - 89.0 W (dipendente dalla velocità di clock)
    Alimentazione massima 49 - 109 W (dipendente dalla velocità di clock)

    Produttore processore:
    Nome società Intel Corporation
    Informazioni sul prodotto http://www.intel.com/products/browse/processor.htm

    Utilizzo processore:
    Processore #1 5 %


    --------[ CPUID ]-------------------------------------------------------------------------------------------------------

    Proprietà:
    Produttore GenuineIntel
    Nome processore Intel(R) Pentium(R) 4 CPU 2.40GHz
    Revisione 00000F27h
    ID marca (architettura Intel) 09h (Intel Pentium 4)
    ID piattaforma 0Fh (Socket 478)
    Numero di serie del processore (architettura Intel)Sconosciuto
    Revisione aggiornamento microcodice 37
    Unità HTT / CMP 0 / 0

    Istruzioni supportate:
    Estensione x86 a 64-bit (AMD64, EM64T) Non supportato
    Alternate Instruction Set Non supportato
    AMD 3DNow! Non supportato
    AMD 3DNow! Professional Non supportato
    AMD Enhanced 3DNow! Non supportato
    AMD Extended MMX Non supportato
    Cyrix Extended MMX Non supportato
    IA-64 Non supportato
    IA MMX Supportato
    IA SSE Supportato
    IA SSE 2 Supportato
    IA SSE 3 Non supportato
    Istruzione CLFLUSH Supportato
    Istruzione CMPXCHG8B Supportato
    Istruzione CMPXCHG16B Non supportato
    Istruzione Conditional Move Supportato
    Istruzione MONITOR / MWAIT Non supportato
    Istruzione RDTSCP Non supportato
    Istruzione SYSCALL / SYSRET Non supportato
    Istruzione SYSENTER / SYSEXIT Supportato
    Istruzione VIA FEMMS Non supportato

    Funzionalità di protezione:
    Advanced Cryptography Engine (ACE) Non supportato
    Prevenzione dell'esecuzione dei dati (DEP, NX, EDB)Non supportato
    Hardware Random Number Generator (RNG) Non supportato
    Montgomery Multiplier & Hash Engine Non supportato
    Processor Serial Number (PSN) Non supportato

    Funzionalità di risparmio energia:
    Automatic Clock Control Supportato
    Enhanced Halt State (C1E) Non supportato
    Enhanced SpeedStep Technology (EIST, ESS) Non supportato
    Frequency ID Control Non supportato
    LongRun Non supportato
    LongRun Table Interface Non supportato
    PowerSaver 1.0 Non supportato
    PowerSaver 2.0 Non supportato
    PowerSaver 3.0 Non supportato
    Processor Duty Cycle Control Supportato
    Software Thermal Control Non supportato
    Temperature Sensing Diode Non supportato
    Thermal Monitor 1 Supportato
    Thermal Monitor 2 Non supportato
    Thermal Monitoring Non supportato
    Thermal Trip Non supportato
    Voltage ID Control Non supportato

    Caratteristiche:
    36-bit Page Size Extension Supportato
    Address Region Registers (ARR) Non supportato
    CPL Qualified Debug Store Non supportato
    Debug Trace Store Supportato
    Debugging Extension Supportato
    Fast Save & Restore Supportato
    Hyper-Threading Technology (HTT) Non supportato
    L1 Context ID Supportato
    Local APIC On Chip Supportato
    Machine Check Architecture (MCA) Supportato
    Machine Check Exception (MCE) Supportato
    Memory Configuration Registers (MCR) Non supportato
    Memory Type Range Registers (MTRR) Supportato
    Model Specific Registers (MSR) Supportato
    Page Attribute Table (PAT) Supportato
    Page Global Extension Supportato
    Page Size Extension (PSE) Supportato
    Pending Break Event Supportato
    Physical Address Extension (PAE) Supportato
    Secure Virtual Machine Extensions (Pacifica) Non supportato
    Self-Snoop Supportato
    Time Stamp Counter (TSC) Supportato
    Virtual Machine Extensions (Vanderpool) Non supportato
    Virtual Mode Extension Supportato

    CPUID Registers (CPU #1):
    CPUID 00000000 00000002-756E6547-6C65746E-49656E69
    CPUID 00000001 00000F27-00010809-00004400-BFEBFBFF
    CPUID 00000002 665B5101-00000000-00000000-007B7040
    CPUID 80000000 80000004-00000000-00000000-00000000
    CPUID 80000001 00000000-00000000-00000000-00000000
    CPUID 80000002 20202020-20202020-20202020-6E492020
    CPUID 80000003 286C6574-50202952-69746E65-52286D75
    CPUID 80000004 20342029-20555043-30342E32-007A4847

    MSR Registers:
    MSR 00000017 000A-0000-0000-0000
    MSR 0000002A 0000-0000-0000-0000
    MSR 0000002C 0000-0000-1211-0012
    MSR 0000008B 0000-0037-0000-0000
    MSR 0000019A 0000-0000-0000-0008
    MSR 0000019B 0000-0000-0000-0000
    MSR 0000019C 0000-0000-0000-0000
    MSR 000001A0 0000-0000-0000-0089
    --------[ Scheda madre ]------------------------------------------------------------------------------------------------

    Proprietà della scheda madre:
    ID scheda madre 11/11/2002-I845-6A69VG0IC-00
    Nome scheda madre Gigabyte GA-8IDX3/8IR533
     
  11. DonNagual

    DonNagual TechSpot Ambassador Posts: 3,566

    Was windows completely reinstalled as well?

    Also, in event manager when you are getting that error (event id 4609) click on the link that says "click here for more information". It will take you to microsoft's website and give you suggestions. Is that the only error being reported in the event manager?
     
     
  12. stephen1976

    stephen1976 TS Rookie Topic Starter

    please reply: ram swap

    Hello DonNagual, I would like to ask you something. Yesterday I did something very stupid trying to fix the problem. I read somewhere that one possible try was to change the ram slot. There are 3 slots and I have one Ram 512 Mb. I turned the power off and I put the ram in another of the three slots (it was in the central one originally). I smell smth burning and I turned the pc off. I replaced the Ram in the original place, the computer starts turning on but nothing appears on the screen, just many beeps one after the other. I turned it off.

    Did I mess up the whole computer or only the Ram? how can I understand it? thanks.Please let me know your advice.
     
  13. korrupt

    korrupt TS Rookie Posts: 1,060

    If you smelt burning, it may be the motherboard but it wouldnt hurt replacing the ram since its cheaper than a new motherboard, and if it''s not the ram - you could do with 1gb instead of 512mb:)

    Regards,

    Korrupt
     
  14. Rage_3K_Moiz

    Rage_3K_Moiz Sith Lord Posts: 7,286   +24

    Yikes! It's more than likely it was the RAM that u fried. Those beeps are indicative of that.
     
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