My computer is connected to my router but I can't use the Internet!

By Jake Randall
Jul 2, 2015
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  1. Now this has been going on for months and months! I've now had enough! I've spent too much money trying to fix this! From what I can gather, my computer doesn't recieve either ip4 or ip6 connectivity! I've resorted to using a power line adapter which worked for ONE day! After that it stopped working and now I can't use the Internet agian? My computer works fine, everything works and I've ha no troubles other than this! Please help me! I have got no other solution!
  2. Spykezxp

    Spykezxp TS Addict Posts: 287   +73

    Please provide some more information:
    Router information: Make and Model?
    What Operating System are you using?
    What is the connection type to the router (Ethernet or Wireless)?
    What supplies your internet (Cable / Fiber Optic / DSL / etc)?
    Is the router also a modem that supplies the internet connection?
    Have you tried to hook a different computer to your router to see if you can re-produce the same results?
  3. It's a TalkTalk model! And it supports wireless as well as wired! My operating system is Windows 7 64bit. As of now I am using a hybrid between wired and wireless! A power line adapter! And yes other laptops in my family are able to connect perfectly fine!

    Moderator note: I suggest that you sign in under your TechSpot username instead of just replying as "Guest" to avoid any confusion as to who is replying.
    Last edited by a moderator: Jul 2, 2015
  4. jobeard

    jobeard TS Ambassador Posts: 9,143   +597

    Problem solving is as complicated as the setup being evaluated, so K.I.S.S (keep it simple &stupid).

    Wifi is more difficult than wired, SO - -

    start with this IPS==Modem/Router--wired--PC and we can test the TCP setup which is a requirement for browsers and everything else.

    get a command prompt and enter
    1. ping
    2. nslookup
    (1) should return timing data
    (2) should return the domain name

    Browsers typically fail because (2) false to convert a name to an address

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