My computer is doing wierd things please help!!

By saikishan
Mar 15, 2007
  1. hi! guyz i have been noticing a problem that has been very frequent in my PC..
    I always get a blue screen when i just use my computer for anything.. it happens out of nowhere... well here is the problem..

    Stop: c000021a {Fatal System Error} The Windows Logon Process System Process terminated unexpectedly with a status of 0xc0000017 (0x00000000 0x00000000). The system has been shut down.

    Please help anyone if they have a saving solution!!
    i will greatly appreciate any help!!

  2. riekmaharg2

    riekmaharg2 TS Rookie Posts: 272

    Its probaly faulty RAM, try replacing the RAM.
  3. kitty500cat

    kitty500cat TS Rookie Posts: 2,407   +6

    Go to C:\windows\Minidump. There should be a bunch of files in there with a .dmp file extension. Post 5 or 6 of the latest ones here as attachments.
  4. saikishan

    saikishan TS Rookie Topic Starter

  5. kitty500cat

    kitty500cat TS Rookie Posts: 2,407   +6

    Oops. I should have mentioned that there are old minidumps as well. A minidump is named like this:
    Mini+(date: mm+dd+yy)+ -(# of minidumps on that date).

    Sorry I didn't mention this. Are there any in that folder with a recent date, like mini031507-01.dmp?
  6. saikishan

    saikishan TS Rookie Topic Starter

    Sorry but there were only three files... Im thinking of upgrading my WinXP Pro to another WinXP Pro, would that cure the prob??
  7. kitty500cat

    kitty500cat TS Rookie Posts: 2,407   +6

    Actually, you may not have minidumps enabled. To enable them, please do the following:

    Go to the Control Panel and follow this steps:
    1. System Icon
    2. Advanced Tab
    3. Startup and Recovery -> Settings
    4. Enable Write an Event to the system log
    5. Disable Automatically Restart
    6. Select the following debugging information:
    Small memory dump (64 Kb)
    Small Dump Directory : %SystemRoot%\Minidump
    Confirm all and restart the computer.

    How much RAM do you have? I guess I didn't read your first post properly, yes, it does sound like bad RAM like riekmaharg2 said.

    If minidumps aren't enabled, try enabling them, then attaching one after it crashes.
  8. saikishan

    saikishan TS Rookie Topic Starter

    I have 512 MB of RAM, but do I replace both?? I have 4 slots, with 2 256MB RAM cards
    Do I replace both???
  9. kitty500cat

    kitty500cat TS Rookie Posts: 2,407   +6

    Try downloading Memtest86+. Save it to wherever you want, then after it's downloaded, right click on it and choose "extract all." After it's done extracting, run it, and let it run for a couple hours. See if it finds anything.
  10. saikishan

    saikishan TS Rookie Topic Starter

    Lets say if it did find something, does it output in the DOS prompt??
  11. kitty500cat

    kitty500cat TS Rookie Posts: 2,407   +6

    I don't think it gives any information other than that it found an error. If it gives you an error, you can be reasonably sure it's faulty RAM.
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