My computer is only 2 months old and I cannot reformat it. It is a HP with windows XP. A laptop. I tried to reformat it and just got a blue screen saying something along the lines of system32/hive file/SAM being corrupted. You do not get installation discs with HP it is internal. I had absolutely no idea what to do, so being only 2 month old I thought it would be still under warrantry. I was put through to INDIA. Was on for over an hour,could hardly understand what the guy was saying and when I did, could hardly hear him. All he did for the hour was make me go through everything I had done already and at the end of it told me it was my fault as I had not made recovery discs when I first switched the computer on. I would have to pay £30 for the discs. I asked if I could borrow a friends Windows XP disc to see if that would work but he said "at my own risk". Apparently, when you make the discs, the reinstall system is wiped from the hard drive and he said every computer was different (not generic) so if her discs were not the same exactly (i.e. software etc) it would make mine unusable. I found out that SAM means System Admin Manager or something like that and I had the idea of putting another name in and making it admin but I dont want to mess around with it too much, as I am an old silversurfer and dont know much about them. Could anyone help please.