That HJT log is more or less clean. Just do the following.
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
ALCXMNTR.EXE
Close task manager.
Run HJT with no other programmes open. Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O16 - DPF: {0F733F27-5BBB-4D03-8D6B-19E2143880BF} (SkillGround Game Manager) -
https://www1.skillground.com/sg/client/SkillGround.cab
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
C:\windows\
ALCXMNTR.EXE
Reboot the computer.
Now, tell your friend to go
HERE and follow all the instructions exactly.
Post fresh
HJT and
AVG Antispyware logs as attachments into this thread, only after doing the above.
Also, let me know the results of the AVG Antirootkit scan.
Regards Howard
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