Inactive My laptop has a bad virus

[Ernesto Montes]

Ever since I tried to download a game online my computer has been running really slow, it always freezes after using it for more than 10 minutes, an there's always a pop up of something telling me to update my software, it even freezes on safe mode. I need help on how I can remove this virus.

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.


Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

[Ernesto Montes]

I managed to download the antivirus and anti malware but my laptop keeps freezing in the middle of the malwarebytes scan.

 

[Broni]

Can you run DDS?

 

[Ernesto Montes]

Yea.

DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 11.0.9600.17126 BrowserJavaVersion: 10.55.2
Run by Ashley S at 2:28:05 on 2014-06-24
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2811.1583 [GMT -7:00]
.
AV: AVG Internet Security 2013 *Disabled/Outdated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
AV: Norton Internet Security *Disabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG Internet Security 2013 *Disabled/Outdated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
SP: Norton Internet Security *Disabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Norton Internet Security *Disabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
FW: AVG Internet Security 2013 *Disabled* {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SupraSavings\SecureAssist.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.v9.com/?type=hp&ts=1400016941&from=tugs&uid=HitachiXHTS725025A9A364_100326PCK200VJH600XJX&I=psd&t=34279a1c8
uDefault_Page_URL = hxxp://www.v9.com/?type=hp&ts=1400016941&from=tugs&uid=HitachiXHTS725025A9A364_100326PCK200VJH600XJX&I=psd&t=34279a1c8
mStart Page = hxxp://www.v9.com/?type=hp&ts=1400016941&from=tugs&uid=HitachiXHTS725025A9A364_100326PCK200VJH600XJX&I=psd&t=34279a1c8
mSearch Page = hxxp://search.v9.com/web/?type=ds&ts=1400016941&from=tugs&uid=HitachiXHTS725025A9A364_100326PCK200VJH600XJX&I=psd&t=34279a1c8&q={searchTerms}
mDefault_Page_URL = hxxp://www.v9.com/?type=hp&ts=1400016941&from=tugs&uid=HitachiXHTS725025A9A364_100326PCK200VJH600XJX&I=psd&t=34279a1c8
mDefault_Search_URL = hxxp://search.v9.com/web/?type=ds&ts=1400016941&from=tugs&uid=HitachiXHTS725025A9A364_100326PCK200VJH600XJX&I=psd&t=34279a1c8&q={searchTerms}
uURLSearchHooks: BitTorrentControl_v12 Toolbar: {b6ac5e3c-5ceb-4e72-b451-f0e1ba983c14} - C:\Program Files (x86)\BitTorrentControl_v12\prxtbBit2.dll
mURLSearchHooks: BitTorrentControl_v12 Toolbar: {b6ac5e3c-5ceb-4e72-b451-f0e1ba983c14} - C:\Program Files (x86)\BitTorrentControl_v12\prxtbBit2.dll
mWinlogon: Userinit = userinit.exe
BHO: 2rs3: {10AD2C61-0898-4348-8600-14A342F22AC3} - C:\Program Files (x86)\SupraSavings\2rs3.dll
BHO: HQ-Proffesional: {11111111-1111-1111-1111-110511311170} - C:\Program Files (x86)\HQ-Proffesional\HQ-Proffesional-bho.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: IETabPage Class: {3593C8B9-8E18-4B4B-B7D3-CB8BEB1AA42C} - C:\Program Files (x86)\SupTab\SupTab.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\CoIEPlg.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\IPSBHO.dll
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: BitTorrentControl_v12 Toolbar: {b6ac5e3c-5ceb-4e72-b451-f0e1ba983c14} - C:\Program Files (x86)\BitTorrentControl_v12\prxtbBit2.dll
BHO: Gamevance Text: {beaC7DC8-E106-4C6A-931E-5A42E7362883} - C:\Program Files (x86)\Gamevance\gvtl.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0369.0\npwinext.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: BitTorrentControl_v12 Toolbar: {B6AC5E3C-5CEB-4E72-B451-F0E1BA983C14} - C:\Program Files (x86)\BitTorrentControl_v12\prxtbBit2.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0369.0\npwinext.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\CoIEPlg.dll
TB: BitTorrentControl_v12 Toolbar: {b6ac5e3c-5ceb-4e72-b451-f0e1ba983c14} - C:\Program Files (x86)\BitTorrentControl_v12\prxtbBit2.dll
uRun: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\DOCK\HPAdvisorDock.exe
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
uRun: [BitTorrent] "C:\Users\Ashley S\AppData\Roaming\BitTorrent\BitTorrent.exe" /MINIMIZED
uRun: [BackgroundContainer] "C:\Windows\SysWOW64\Rundll32.exe" "C:\Users\Ashley S\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRun
uRunOnce: [Avast-Browser-Cleanup] "C:\Program Files\AVAST Software\Avast\BrowserCleanup.exe"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [MSN Toolbar] "C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0369.0\mswinext.exe"
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NOBuActivation.exe" UNATTENDED
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [CenturyLinkTouchPointAgent] "C:\Program Files (x86)\CenturyLink\Desktop\CenturyLinkTouchPointAgent.exe" /autostart
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [EKIJ5000StatusMonitor] C:\Windows\System32\spool\drivers\x64\3\EKIJ5000MUI.exe
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
mRun: [vProt] "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
dRunOnce: [SpUninstallDeleteDir] rmdir /s /q "\SearchProtect"
StartupFolder: C:\Users\ASHLEY~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DESKTO~1.LNK - C:\Users\Ashley S\AppData\Local\WeatherAlerts\DesktopWeatherAlertsApp.exe
StartupFolder: C:\Users\ASHLEY~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MYPCBA~1.LNK - C:\Program Files (x86)\MyPC Backup\MyPC Backup.exe
StartupFolder: C:\Users\ASHLEY~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\WEATHE~1.LNK - C:\Users\Ashley S\AppData\Local\WeatherAlerts\WeatherAlerts.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\PICTUR~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
LSP: C:\Windows\System32\SecureAssist.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
TCP: NameServer = 192.168.0.1 205.171.2.25
TCP: Interfaces\{60240212-D499-468A-8FAD-35AF5FB86B93} : DHCPNameServer = 192.168.0.1 205.171.2.25
TCP: Interfaces\{60240212-D499-468A-8FAD-35AF5FB86B93}\2476255614075427 : DHCPNameServer = 192.168.11.1
TCP: Interfaces\{60240212-D499-468A-8FAD-35AF5FB86B93}\2596F6370213 : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{60240212-D499-468A-8FAD-35AF5FB86B93}\44562556A502E4564777F627B6 : DHCPNameServer = 10.0.1.1
TCP: Interfaces\{60240212-D499-468A-8FAD-35AF5FB86B93}\54E416424797 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{60240212-D499-468A-8FAD-35AF5FB86B93}\D41696E6F5C4962627162797 : DHCPNameServer = 205.171.3.65 205.171.2.65
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\18.1.7\ViProtocol.dll
AppInit_DLLs= C:\PROGRA~2\SupTab\SEARCH~1.DLL
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.114\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mStart Page = hxxp://www.v9.com/?type=hp&ts=1400016941&from=tugs&uid=HitachiXHTS725025A9A364_100326PCK200VJH600XJX&I=psd&t=34279a1c8
x64-mSearch Page = hxxp://search.v9.com/web/?type=ds&ts=1400016941&from=tugs&uid=HitachiXHTS725025A9A364_100326PCK200VJH600XJX&I=psd&t=34279a1c8&q={searchTerms}
x64-mDefault_Page_URL = hxxp://www.v9.com/?type=hp&ts=1400016941&from=tugs&uid=HitachiXHTS725025A9A364_100326PCK200VJH600XJX&I=psd&t=34279a1c8
x64-mDefault_Search_URL = hxxp://search.v9.com/web/?type=ds&ts=1400016941&from=tugs&uid=HitachiXHTS725025A9A364_100326PCK200VJH600XJX&I=psd&t=34279a1c8&q={searchTerms}
x64-BHO: HQ-Proffesional: {11111111-1111-1111-1111-110511311170} - C:\Program Files (x86)\HQ-Proffesional\HQ-Proffesional-bho64.dll
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-Run: [RtkOSD] C:\Program Files (x86)\Realtek\Audio\OSD\RtVOsd64.exe
x64-Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
x64-Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe /hidden
x64-Run: [EKIJ5000StatusMonitor] C:\Windows\System32\spool\DRIVERS\x64\3\EKIJ5000MUI.exe
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
.
INFO: x64-HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Ashley S\AppData\Roaming\Mozilla\Firefox\Profiles\6w8pz2jy.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3225826&CUI=UN16110367103982672&UM=2&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://mysearch.avg.com?pid=safeguard&sg=&cid=%7Bb88ad34d-a783-45ff-8b9a-d57071723684%7D&mid=a0f2a29f8d5a74559fcd092dbdb68e9d-9a7fda461f66e2eeded61b1cfb2fec0ecede9202&ds=AVG&coid=avgtbavg&cmpid=&v=18.1.7.598&lang=en&pr=pr&d=2014-05-15%2001%3A19%3A31&sap=hp
FF - prefs.js: keyword.URL - hxxps://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=714647&p=
FF - component: C:\Users\Ashley S\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@gamevance.com\components\gvtlf.dll
FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\globalUpdate\Update\1.3.25.0\npGoogleUpdate4.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.7\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\3.0.40818.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0369.0\npwinext.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_214.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2014-3-27 192792]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-7-20 311608]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2014-3-31 130840]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2014-3-27 32536]
R1 Avgfwfd;AVG network filter service;C:\Windows\System32\drivers\avgfwd6a.sys [2012-9-4 50296]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2014-3-31 274200]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2014-5-15 50464]
R2 SecureAssist;SecureAssist;C:\Program Files\suprasavings\SecureAssist.exe [2014-3-12 1558032]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2010-5-5 38456]
S0 aswRvrt;avast! Revert;C:\Windows\System32\drivers\aswRvrt.sys [2014-6-22 65776]
S0 aswVmm;avast! VM Monitor;C:\Windows\System32\drivers\aswVmm.sys [2014-6-22 208416]
S1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswsnx.sys [2014-6-22 1039096]
S1 aswSP;aswSP;C:\Windows\System32\drivers\aswsp.sys [2014-6-22 423240]
S1 Avgdiska;AVG Disk Driver;C:\Windows\System32\drivers\avgdiska.sys [2014-3-27 153368]
S1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2014-4-18 237336]
S1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-7-20 206648]
S2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-3-30 98208]
S2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-3-10 203264]
S2 aswHwid;avast! HardwareID;C:\Windows\System32\drivers\aswHwid.sys [2014-6-22 29208]
S2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2014-6-22 79184]
S2 aswStm;aswStm;C:\Windows\System32\drivers\aswstm.sys [2014-6-22 85328]
S2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2014-6-22 50344]
S2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2013\avgfws.exe [2013-10-23 1432080]
S2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2013-7-4 4939312]
S2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2013-11-20 283136]
S2 BackupStack;Computer Backup (MyPC Backup);C:\Program Files (x86)\MyPC Backup\BackupStack.exe [2014-3-14 36392]
S2 CinemaNow Service;CinemaNow Service;C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe [2010-2-26 127984]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 globalUpdate;globalUpdate Update Service (globalUpdate);C:\Program Files (x86)\globalUpdate\Update\GoogleUpdate.exe [2014-5-13 68608]
S2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
S2 HP Wireless Assistant Service;HP Wireless Assistant Service;C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-1-27 102968]
S2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-11-9 26680]
S2 IePluginServices;IePlugin Services;C:\ProgramData\IePluginServices\PluginService.exe -service --> C:\ProgramData\IePluginServices\PluginService.exe -service [?]
S2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;C:\Program Files (x86)\Kodak\AiO\Center\ekdiscovery.exe [2010-9-13 308656]
S2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe [2010-5-5 126392]
S2 RtVOsdService;RtVOsdService Installer;C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe [2010-6-24 315392]
S2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2011-2-4 1153368]
S2 vosr;Service Component of VO;C:\Users\Ashley S\AppData\Roaming\VOPackage\VOsrv.exe [2014-5-13 51712]
S2 vToolbarUpdater18.1.7;vToolbarUpdater18.1.7;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.7\ToolbarUpdater.exe [2014-6-22 1808408]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 globalUpdatem;globalUpdate Update Service (globalUpdatem);C:\Program Files (x86)\globalUpdate\Update\GoogleUpdate.exe [2014-5-13 68608]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-6-22 111616]
S3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-6-22 122584]
S3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-11-29 19456]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-5-5 239136]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-11-29 57856]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2013-3-18 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-6-20 1255736]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
.
=============== Created Last 30 ================
.
2014-06-24 09:04:54 -------- d-----w- C:\47aebf3639467c5f7b83b12628e622c8
2014-06-23 06:42:08 -------- d-----w- C:\Users\Ashley S\AppData\Roaming\DropboxMaster
2014-06-23 06:41:27 122584 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-06-23 06:40:52 91352 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-06-23 06:40:52 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-06-23 06:40:52 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-06-23 06:40:51 -------- d-----w- C:\ProgramData\Malwarebytes
2014-06-23 06:40:51 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-06-23 06:37:38 -------- d-----w- C:\Users\Ashley S\AppData\Roaming\Dropbox
2014-06-23 06:36:25 -------- d-----w- C:\Users\Ashley S\AppData\Roaming\AVAST Software
2014-06-23 06:29:20 -------- d-----w- C:\Program Files\AVAST Software
2014-06-23 06:28:24 506368 ----a-w- C:\Windows\System32\aepdu.dll
2014-06-23 06:28:23 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-06-23 06:28:08 -------- d-----w- C:\ProgramData\AVAST Software
2014-06-23 06:02:50 -------- d-----w- C:\ProgramData\AVG Secure Search
2014-05-27 07:23:19 -------- d-----w- C:\Program Files\iPod
2014-05-27 07:23:17 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2014-05-27 07:23:17 -------- d-----w- C:\Program Files\iTunes
2014-05-27 07:23:17 -------- d-----w- C:\Program Files (x86)\iTunes
2014-05-27 07:04:57 46704 ----a-w- C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll
.
==================== Find3M ====================
.
2014-06-23 06:35:25 85328 ----a-w- C:\Windows\System32\drivers\aswstm.sys
2014-06-23 06:35:25 1039096 ----a-w- C:\Windows\System32\drivers\aswsnx.sys
2014-06-23 06:31:19 79184 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2014-06-23 06:31:19 65776 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
2014-06-23 06:31:19 29208 ----a-w- C:\Windows\System32\drivers\aswHwid.sys
2014-06-23 06:31:19 208416 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2014-06-23 06:31:17 93568 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2014-06-23 06:31:08 43152 ----a-w- C:\Windows\avastSS.scr
2014-06-23 06:00:21 50464 ----a-w- C:\Windows\System32\drivers\avgtpx64.sys
2014-05-30 10:02:37 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-05-30 10:02:09 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-05-30 09:39:43 548352 ----a-w- C:\Windows\System32\vbscript.dll
2014-05-30 09:39:23 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-05-30 09:38:29 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-05-30 09:21:23 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-05-30 09:21:05 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-05-30 09:20:36 752640 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-05-30 09:11:24 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-05-30 09:08:22 5782528 ----a-w- C:\Windows\System32\jscript9.dll
2014-05-30 09:02:39 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-05-30 08:55:36 38400 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-05-30 08:44:28 455168 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-05-30 08:43:06 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-05-30 08:42:16 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-05-30 08:28:33 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-05-30 08:27:56 592896 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-05-30 08:24:19 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-05-30 08:23:22 2040832 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-05-30 08:10:46 32256 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-05-30 07:56:56 2266112 ----a-w- C:\Windows\System32\wininet.dll
2014-05-30 07:56:50 4244992 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-05-30 07:50:09 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-05-30 07:49:38 1964544 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-05-30 07:21:10 1790976 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-05-13 18:19:55 70832 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-05-13 18:19:55 692400 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-05-08 09:32:11 3178496 ----a-w- C:\Windows\System32\rdpcorets.dll
2014-05-08 09:32:11 16384 ----a-w- C:\Windows\System32\RdpGroupPolicyExtension.dll
2014-04-18 22:01:30 237336 ----a-w- C:\Windows\System32\drivers\avgidsdrivera.sys
2014-04-15 03:13:43 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-04-12 02:22:05 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2014-04-12 02:22:05 155072 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2014-04-12 02:19:38 29184 ----a-w- C:\Windows\System32\sspisrv.dll
2014-04-12 02:19:38 136192 ----a-w- C:\Windows\System32\sspicli.dll
2014-04-12 02:19:37 28160 ----a-w- C:\Windows\System32\secur32.dll
2014-04-12 02:19:32 1460736 ----a-w- C:\Windows\System32\lsasrv.dll
2014-04-12 02:19:05 31232 ----a-w- C:\Windows\System32\lsass.exe
2014-04-12 02:12:06 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2014-04-12 02:10:56 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2014-03-31 23:20:54 274200 ----a-w- C:\Windows\System32\drivers\avgtdia.sys
2014-03-31 23:06:26 130840 ----a-w- C:\Windows\System32\drivers\avgmfx64.sys
2014-03-28 05:14:26 192792 ----a-w- C:\Windows\System32\drivers\avgidsha.sys
2014-03-28 05:14:24 153368 ----a-w- C:\Windows\System32\drivers\avgdiska.sys
2014-03-28 05:03:16 32536 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys
.
============= FINISH: 2:32:23.16 ===============

 

[Ernesto Montes]

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 6/18/2010 11:01:02 PM
System Uptime: 6/24/2014 2:18:51 AM (0 hours ago)
.
Motherboard: Hewlett-Packard | | 1444
Processor: AMD Athlon(tm) II P320 Dual-Core Processor | Socket S1G4 | 2094/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 219 GiB total, 108.071 GiB free.
D: is FIXED (NTFS) - 14 GiB total, 1.944 GiB free.
E: is FIXED (FAT32) - 0 GiB total, 0.087 GiB free.
F: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: avast! Revert
Device ID: ROOT\LEGACY_ASWRVRT\0000
Manufacturer:
Name: avast! Revert
PNP Device ID: ROOT\LEGACY_ASWRVRT\0000
Service: aswRvrt
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: avast! VM Monitor
Device ID: ROOT\LEGACY_ASWVMM\0000
Manufacturer:
Name: avast! VM Monitor
PNP Device ID: ROOT\LEGACY_ASWVMM\0000
Service: aswVmm
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Security Processor Loader Driver
Device ID: ROOT\LEGACY_SPLDR\0000
Manufacturer:
Name: Security Processor Loader Driver
PNP Device ID: ROOT\LEGACY_SPLDR\0000
Service: spldr
.
==== System Restore Points ===================
.
RP122: 6/22/2014 11:28:40 PM - avast! antivirus system restore point
RP123: 6/23/2014 11:38:08 AM - Windows Update
RP124: 6/24/2014 1:59:31 AM - Windows Update
.
==== Installed Programs ======================
.
Acrobat.com
Adobe AIR
Adobe Download Manager
Adobe Flash Player 10 ActiveX
Adobe Flash Player 13 Plugin
Adobe Reader 9.3.4
Adobe Reader 9.5.5 MUI
Adobe Shockwave Player
Adobe Shockwave Player 11.5
aiofw
aioprnt
aioscnnr
Amazon Kindle For PC
AMD USB Filter Driver
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Driver Installation Program
ATI Catalyst Install Manager
avast! Free Antivirus
AVG 2013
AVG 2014
AVG SafeGuard toolbar
Bejeweled 2 Deluxe
BitTorrent
BitTorrentControl_v12 Toolbar
Blackhawk Striker 2
Blasterball 3
Bonjour
Build-a-lot 2
C4USelfUpdater
Cake Mania
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
center
CenturyLink Installer
Chuzzle Deluxe
CinemaNow Media Manager
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite
CyberLink MediaShow
CyberLink PowerDVD 9
CyberLink YouCam
DesktopWeatherAlerts
Diner Dash 2 Restaurant Rescue
DMUninstaller
Dora's Carnival Adventure
Dropbox
Escape Rosecliff Island
ESU for Microsoft Windows 7
Faerie Solitaire
FATE
fst_us_52
Google Chrome
Google Update Helper
HP Advisor
HP Customer Experience Enhancements
HP Games
HP MediaSmart CinemaNow 2.0
HP Photo Creations
HP Power Plan Utility
HP Quick Launch
HP Setup
HP Software Framework
HP Support Assistant
HP Update
HP User Guides 0178
HP Wireless Assistant
HQ-Proffesional
iTunes
Java 7 Update 55
Java Auto Updater
Java(TM) 6 Update 17 (64-bit)
Jewel Quest 3
Jewel Quest Solitaire 2
Junk Mail filter update
KODAK AiO Home Center
ksDIP
LabelPrint
LightScribe System Software
LSI HDA Modem
Malwarebytes Anti-Malware version 2.0.2.1012
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Default Manager
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Works
Microsoft WSE 3.0 Runtime
MobileMe Control Panel
Mozilla Firefox 29.0.1 (x86 en-US)
Mozilla Maintenance Service
MSN Toolbar
MSN Toolbar Platform
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MyPC Backup
Mystery P.I. - The New York Fortune
NOOK for PC
Norton Internet Security
Norton Online Backup
PC Pitstop Optimize 1.0t
Penguins!
PhotoNow!
PictureMover
Plants vs. Zombies
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PowerDirector
PreReq
QuickTime 7
Realtek Ethernet Controller Driver For Windows 7
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Recovery Manager
RegCure 1.3.0.2
Roxio CinemaNow 2.0
RtVOsd
Safari
Search Protect
Search Protection
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Spybot - Search & Destroy
SupraSavings
Synaptics Pointing Device Driver
TextTwist 2
Update for Microsoft Office Word 2007 (KB974631)
Update for Office 2007 (KB934528)
Update Installer for WildTangent Games App
Virtual Families
Virtual Villagers - The Secret City
Visual C++ 8.0 Runtime Setup Package (x64)
Visual Studio 2010 x64 Redistributables
Visual Studio 2012 x64 Redistributables
Visual Studio 2012 x86 Redistributables
VO Package
Wheel of Fortune 2
WildTangent Games App (HP Games)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Zuma's Revenge
.
==== Event Viewer Messages From Past Week ========
.
6/24/2014 2:28:52 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
6/24/2014 2:20:17 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
6/24/2014 2:20:16 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
6/24/2014 2:20:16 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
6/24/2014 2:20:12 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
6/24/2014 2:20:04 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
6/24/2014 2:19:26 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswRvrt aswSnx aswSP aswVmm Avgdiska AVGIDSDriver Avgldx64 discache spldr SRTSP SRTSPX Wanarpv6
6/24/2014 2:19:23 AM, Error: Service Control Manager [7001] - The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error: A device attached to the system is not functioning.
6/24/2014 2:13:19 AM, Error: SRTSP [5] - Error loading Symantec real time Anti-Virus driver.
6/24/2014 2:13:19 AM, Error: SRTSP [4] - Error loading virus definitions.
6/24/2014 2:09:01 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070308: Update for Windows 7 for x64-based Systems (KB2800095).
6/24/2014 2:09:01 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 for x64-based Systems (KB2957509).
6/24/2014 2:09:01 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 for x64-based Systems (KB2957189).
6/24/2014 2:09:01 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 for x64-based Systems (KB2939576).
6/24/2014 1:54:13 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SRTSP
6/24/2014 1:53:47 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgfws service.
6/24/2014 1:53:43 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Computer Backup (MyPC Backup) service to connect.
6/24/2014 1:53:43 AM, Error: Service Control Manager [7000] - The Computer Backup (MyPC Backup) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
6/24/2014 1:53:13 AM, Error: Service Control Manager [7024] - The AVGIDSAgent service terminated with service-specific error %%-536753627.
6/23/2014 12:24:47 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service SecureAssist with arguments "-Service" in order to run the server: {EBE666C3-F26C-4CF6-8ABA-3D5F5D2625E1}
6/23/2014 12:24:10 AM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
6/23/2014 12:24:02 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
6/23/2014 12:24:02 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
6/23/2014 12:23:28 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD aswRdr aswRvrt aswSnx aswSP aswVmm Avgdiska Avgfwfd AVGIDSDriver Avgldx64 Avgtdia DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSP SRTSPX tdx vwififlt Wanarpv6 WfpLwf ws2ifsl
6/23/2014 12:23:28 AM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
6/23/2014 12:23:28 AM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
6/23/2014 12:23:28 AM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
6/23/2014 12:23:28 AM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
6/23/2014 12:23:28 AM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
6/23/2014 12:23:28 AM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
6/23/2014 12:23:28 AM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
6/23/2014 12:23:28 AM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
6/23/2014 12:23:28 AM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
6/23/2014 12:23:28 AM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
6/23/2014 12:11:41 AM, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
6/23/2014 11:34:17 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the SBSD Security Center Service service to connect.
6/23/2014 11:34:17 AM, Error: Service Control Manager [7000] - The SBSD Security Center Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
6/23/2014 11:33:47 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
6/22/2014 7:14:26 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgdiska Avgfwfd AVGIDSDriver Avgldx64 Avgtdia DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSP SRTSPX tdx vwififlt Wanarpv6 WfpLwf ws2ifsl
6/22/2014 11:54:40 PM, Error: Service Control Manager [7000] - The buuoujqmrk64 service failed to start due to the following error: The system cannot find the file specified.
.
==== End Of File ===========================

 

[Broni]

You're running three AV programs, AVG, Norton and Avast.
You must uninstall TWO of them.
If AVG is one of them use AVG Remover: http://www.avg.com/us-en/utilities
If Norton is another one use this tool: http://www.majorgeeks.com/files/details/norton_removal_tool.html

When done see if you can run MBAM.
If still same issue see if you can run MBAM from safe mode.

 

[Ernesto Montes]

I uninstalled both avg and norton. I wasn't able to run MBAM on either normal or safe mode.

 

[Broni]

Download RogueKiller from one of the following links and save it to your Desktop:

Link 1
Link 2

• Close all the running programs
• Windows Vista/7/8 users: right click on RogueKiller.exe, click Run as Administrator
• Otherwise just double-click on RogueKiller.exe
• Pre-scan will start. Let it finish.
• Click on SCAN button.
• Wait until the Status box shows Scan Finished
• Click on Delete.
• Wait until the Status box shows Deleting Finished.
• Click on Report and copy/paste the content of the Notepad into your next reply.
• RKreport.txt could also be found on your desktop.
• If more than one log is produced post all logs.
• If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

Create new restore point before proceeding with the next step....
How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

Download Malwarebytes Anti-Rootkit (MBAR) from HERE

• Unzip downloaded file.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

 

[Ernesto Montes]

Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Safe mode with network support
User : Ashley S [Admin rights]
Mode : Remove -- Date : 06/24/2014 20:48:44

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 17 ¤¤¤
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vosr -> NOT SELECTED
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\vosr -> NOT SELECTED
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\vosr -> NOT SELECTED
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer : 192.168.0.1 205.171.2.25 -> NOT SELECTED
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 192.168.0.1 205.171.2.25 -> NOT SELECTED
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters | DhcpNameServer : 192.168.0.1 205.171.2.25 -> NOT SELECTED
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{60240212-D499-468A-8FAD-35AF5FB86B93} | DhcpNameServer : 192.168.0.1 205.171.2.25 -> NOT SELECTED
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{60240212-D499-468A-8FAD-35AF5FB86B93} | DhcpNameServer : 192.168.0.1 205.171.2.25 -> NOT SELECTED
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{60240212-D499-468A-8FAD-35AF5FB86B93} | DhcpNameServer : 192.168.0.1 205.171.2.25 -> NOT SELECTED
[PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | EnableLUA : 0 -> NOT SELECTED
[PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | EnableLUA : 0 -> NOT SELECTED
[PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0 -> NOT SELECTED
[PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0 -> NOT SELECTED
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT SELECTED
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT SELECTED
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT SELECTED
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT SELECTED

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 0 [Too big!] ¤¤¤

¤¤¤ Antirootkit : 0 ¤¤¤

¤¤¤ Web browsers : 1 ¤¤¤
[PUP][FIREFX:Addon] 6w8pz2jy.default : Quick Start [quick_start@gmail.com] -> NOT SELECTED

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Hitachi HTS725025A9A364 SATA Disk Device +++++
--- User ---
[MBR] 30888172cb0ffc2e6dd7ada25dd29a37
[BSP] ca5db331e2f6ab75326bfa39bdb46f5b : Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 199 MB
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 409600 | Size: 224210 MB
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 459591680 | Size: 13961 MB
3 - [XXXXXX] FAT32-LBA (0xc) [VISIBLE] Offset (sectors): 488183808 | Size: 103 MB
User = LL1 ... OK
User != LL2 ... KO!
--- LL2 ---
[MBR] 324570569526358472167d2767fc83f1
[BSP] ad73b87d0a1e8ef18c5d9af7c1ac7f44 : Windows XP MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 409600 | Size: 69632 MB
1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 143015936 | Size: 200 MB
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 143425536 | Size: 40000 MB
3 - [XXXXXX] FAT32-LBA (0xc) [VISIBLE] Offset (sectors): 225345536 | Size: 600 MB


============================================
RKreport_DEL_06242014_201415.log - RKreport_SCN_06242014_201354.log - RKreport_SCN_06242014_204809.log

 

[Ernesto Montes]

I was able to run rogue killer but im unable to create a restore point for the next step. I can only run the computer on safe mode.

 

[Broni]

Skip restore point and run MBAR anyway.

 

[Ernesto Montes]

I've tried to run MBAR 4 times and it continues to freeze about mid way through.

 

[Broni]

Please download ComboFix from Here, Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

• Never rename Combofix unless instructed.
• Close any open browsers.
• Very Important! Temporarily disable your anti-virus and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
• Close any open browsers.
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  If the connection is not there use restore point you created prior to running Combofix.
• Double click on combofix.exe & follow the prompts.

• 
  NOTE1. If Combofix asks you to install Recovery Console, please allow it.
  NOTE 2. If Combofix asks you to update the program, always do so.

• When finished, it will produce a report for you.
• Please post the "C:\ComboFix.txt"

**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
Use AppRemover to uninstall it: https://www.techspot.com/downloads/5514-appremover.html
We can reinstall it when we're done with CF.
**Note 3: If you receive an error Illegal operation attempted on a registery key that has been marked for deletion, restart computer to fix the issue.
**Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


Make sure, you re-enable your security programs, when you're done with Combofix.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NOTE.
If, for some reason, Combofix refuses to run, try the following...

Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
Do NOT run it yet.
Download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

Restart computer in safe mode

• Double-click on the Rkill desktop icon to run the tool.
• If using Vista or Windows 7 right-click on it and choose Run As Administrator.
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• If not, delete the file, then download and use the one provided in Link 2.
• Do not reboot until instructed.
• If the tool does not run from any of the links provided, please let me know.

When the scan is done Notepad will open with rKill.txt log.
NOTE. rKill.txt log will also be present on your desktop.

Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.