My programs don't work

By moonis
Nov 12, 2009
  1. hello,
    i have window xp sp 2....and recently i had some virus in my computer....but it was healed with the help of norton 360 premier version and kaspersky 2010.....
    the virus came from the most common source pen drive.....and i still have that pen drive which is infected with 32.refroso.bpk and win 32 virut.ce....
    but i dont use that pen drive now and my computer is clean....... i also scanned hijack this..........i have attached the file.....
    when i start my computer it loads normally... but whn i click any program it takes a lot lot f time to open...and no programs not even taskmanager open....and after some time all those progmas open at the same time...........
    my system can t boot in safe mode as welll........plz help....
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well you have a couple of Trojans here:
    Of which you can start HJT Scan Only
    Then tick the boxes next to them, then select Fix
    Then close HJT, and Restart

    But there's a couple of other strange issues:

    1. You seem to have 2 Antivirus softwares installed:
    You can only have 1 Antivirus installed at a time (Otherwise you may get Virus and Trojans coming in ;))

    It is possible to have 2 Antiviruses installed, if you are very, highly, technically minded; and you know what you are doing. BUT, I wouldn't do it, and I wouldn't even choose either of those 2 (my preference free Avira Antivirus - of which I use)
    BUT (again) you can only have 1 installed at a time, so you need to uninstall the other one completely

    2. It seems Windows and Programs are all installed on F drive :confused:
    Usually Windows (and programs) are installed on C drive
    You may want to backup; then format; then re-install Windows clean (so everything goes back to C drive)

    Regarding your "Pen Drive"
    There is a good guide HERE on removing a Virus on a Pen Drive
    Do note: That without the Pendrive's autorun enabled, a Virus cannot get into Windows, as Viruses work from within Windows system drive only

    I feel you should do a backup, then clean install, and install 1 Antivirus only
  3. moonis

    moonis TS Rookie Topic Starter


    yea actually u r right about the antivirus and the os installation on f as well......i basically had very imp data on c and that hung didnt give me time to backup so i formatted f and installed os on it....for temporary purposes.......i hope tht the solution wrks out.....thanks very very much
  4. moonis

    moonis TS Rookie Topic Starter

    recheack plz

    i scanned with hijack removed one of the antivruses, attaching the new file of hj this..........plz check it out.......i would be thankful
  5. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Start HJT Scan Only
    Then tick the boxes next to them, then select Fix
    Then close HJT
    Before restarting, run IE Reset:
    Or manually from here

    You are also running DAP (it will be listed in Add/Remove Programs)
    Please uninstall DAP then go to Start > Run > %programfiles% locate DAP (folder) and delete it (Note if it does not remove you may need to do this in Safe Mode)


    Open Internet Explorer (you may need to go through the standard IE configurations, as we reset them)
    Then go to this link:
    And update your Java

    Once Java is up to date: download JavaRa from here:
    Unzip it, then select English, and then select "Remove older versions"

    Then download and "Start" TFC by OldTimer:
    Cleaning out all temporary files (You may need to restart)

    Lastly, clear out all old System Restore points, by:
    Start > Run > control sysdm.cpl,,4 and then press Enter
    * Tick on the checkbox - Turn off System Restore on all drives
    * Click Apply
    Turn it back 'On' by unticking the same checkbox & click Apply, and then OK

    At this stage you will be likely pretty much all ok
    The only slowness you may experience will be from using Norton :/


    Please note a more comprehensive guide on removing Malware can be found here:
    As we still do not fully know if all is well. BUT as you may (?) be re-installing clean, then you may not end up doing all this
  6. moonis

    moonis TS Rookie Topic Starter

    that solves it... but plz i have a similar problem with....

    i thank u for that.... yea it looks better now. but i have a similar problem with my laptop..... if u could plz help me out i would be rely thankful.... i m sorry for again and again disturbing u.... but u know i ve no option....i ve attached the hj log file plz take a look to it........i thnk there is some kind of a virus in ti which probabily came from some torrent download.......i hope u reply..... i would be thankful...
    thanks again
  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please start a new topic for your laptop
    Before creating the new topic you will need to go through this guide:
    One of the recommendations of the guide is to remove all P2P software (including your presently installed BitTorrent program
    Once you have gone through the Preliminary Malware removal guide, then create your new topic attaching all 3 logs

    Note: If you are continuously receiving Malware through P2P then it may be best for you not to use such programs with non updated Windows Service Packs
    Members in the know, tend to use Linux Boot CDs such as >> Ubuntu if they want to continue using P2P software. Obviously you are best to do this as well.
  8. moonis

    moonis TS Rookie Topic Starter

    some undetectible virus causing mysterious problems

    i recently frormatted this system with os windows xp sp 2... the data i backed up after restoring it it causes some problems and also i m using transcend hdd to back up but when i use the usb hdd for longer time it cant remove safely...... im am attaching hjt log file. plz help me to get out of this... that would be most kind of u........
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    If you would like help with the malware, please follow the steps HERE.

    When you have finished, attach the logs from Malwarebytes and Superantispyware.

    Paste the logs for HijackThis. Be sure to include all of the log. I checked the one above and it seems to be missing some entry categories.

    A Hijackthis log alone is not sufficient to begin cleaning.
  10. moonis

    moonis TS Rookie Topic Starter


    i m attaching the three logs htj, and the other two as well......wht abt my hard disk which i am not able to remove safely if i use it for a bit longer time......say i watch a movie on it...after i watch the movie if i want to remove the external hard disk safely i m not able to..................dont know wht is wrong with it.... i scanned it nothing found.........
  11. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You are posting in the Virus and Malware Removal forum. We don't do "hard Disc" here. For those problems, please post In the Windows OS forum.

    I am a bit confused about/which/how many computer systems you want us to work with. Each should have it's own thread and if posting at the same time, note should be made about multiple computers and which system is on which thread.

    The only entry I would ask about in the logs is:
    Is this your ISP?
    netname: TATACOMM-IN
    descr: Internet Service Provider
    descr: TATA Communications formerly VSNL is Leading ISP,
    descr: Data and Voice Carrier in India
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