TechSpot

My Start Menu will not open, display larger than monitor,windows close on their own,

By ryaned
Aug 21, 2005
  1. Hope someone can be of help.
    Problems began when winfixer installed itself, I think.
    Here's what I have done thus far:
    updated Winddws security sevrvice pack
    installed and ran CleanUp 4.0,Ad-Aware se, C W Shredder, Spybot S+D 1.4
    and 1.31 tx, Envido 5.0 and Housecalll
    I have enclosed my system information I got from Everest and my last HJT log
    in advance


    Computer:
    Operating System Microsoft Windows XP Home Edition
    OS Service Pack Service Pack 2
    DirectX 4.09.00.0904 (DirectX 9.0c)
    Computer Name RYANED2 (ryaned2)
    User Name Owner

    Motherboard:
    CPU Type Intel Pentium 4, 2000 MHz (20 x 100)
    Motherboard Name Unknown
    Motherboard Chipset Intel Brookdale-G i845GL
    System Memory 512 MB (PC2100 DDR SDRAM)
    BIOS Type Phoenix (05/28/02)
    Communication Port Communications Port (COM1)
    Communication Port ECP Printer Port (LPT1)

    Display:
    Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB)
    3D Accelerator Intel Extreme Graphics
    Monitor HP Pavilion MX75 (THLEM04280)

    Multimedia:
    Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

    Storage:
    IDE Controller Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
    Floppy Drive Floppy disk drive
    Disk Drive Maxtor 4D060H3 (60 GB, 5400 RPM, Ultra-ATA/100)
    Optical Drive CyberDrv CW058D CD-R/RW (32x/12x/48x CD-RW)
    Optical Drive LITEON DVD-ROM LTD163 (16x/48x DVD-ROM)
    SMART Hard Disks Status OK

    Partitions:
    C: (NTFS) 53621 MB (35287 MB free)
    D: (FAT32) 4988 MB (760 MB free)
    Total Size 57.2 GB (35.2 GB free)

    Input:
    Keyboard HP PS2 Keyboard (2K - 3)
    Mouse Microsoft USB Wheel Mouse Optical
    Mouse PS/2 Compatible Mouse

    Network:
    Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (192.168.1.100)
    Modem Lucent Win Modem

    Peripherals:
    Printer Fax
    Printer hp deskjet 3820 series
    Printer Microsoft Office Document Image Writer
    USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
    USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
    USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
    USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
    USB Device Microsoft USB Wheel Mouse Optical
     
  2. Spike

    Spike TS Rookie Posts: 2,371

    If I'm honest, I personally can't see anything that should be causing the resolution problems you describe.

    There is a lot of stuff on your computer you probably don't need any more (aol for example - I'm guessing you've swithced ISP's), but I can find noting more sinister than WildTangent on your machine and a possible trojan horse.

    Ad-Aware SE should be able to get rid of WildTangent (last time I checked anyway). If not, you should be able to remove it simply from add/remove programs.


    I know the following entries are bad, but given the problems you describe, I'll stop short of telling you to remove them just incase there's something I'm missing.

    O4 - HKLM\..\Run: [xwxsx] C:\WINDOWS\xwxsx.exe
    O4 - HKLM\..\Run: [2omdpqdg] C:\Program Files\2omdpqdg\2omdpqdg.exe
    O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe

    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe
     
  3. ryaned

    ryaned TS Rookie Topic Starter Posts: 89

    Reply to Spike

    Sorry for the delay in responding. I ran Ad-Aware SE, removed AOL and Wild Tangent and somehow a necessary part of my Norton Antivirus software was lost(ATL71.DLL) and I'm having all kinds of problems because I don't have IE and
    Symantec claims I need it to download their "Automated Support Assistant".
    My start menu now opens, but the display is to large for my screen and I have scroll all windows horizontally as well as vertically. Any ideas? Thanks for your help. Ned
    I did not remove the bad entries as you seemed to stop short of recommending I do so.
     
  4. Spike

    Spike TS Rookie Posts: 2,371

    this is probably a silly question, but are you able to increase your screen resolution?

    Just so you know, the reason I've stopped short of telling you to fix\remove those entries is because I havn't come across them before and can't find any info on them.

    O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe is the possible trojan (Win32/TrojanDownloader.Intexp), but the other 04 entries could be anything as far as I'm aware (the meaningless and random names are fairly suspect). There are people here far better than me that might have a better idea of what they are and/or what they may be a symptom on. Could be something or nothing really.

    HJT should be able to fix those 09's, but only after the program has been uninstalled (otherwise you'd still have a problem with it.)

    When you say you don't hae IE, do you literlally mean that it's not there, or that you uninstalled it from add/remove programs? If you mean the latter, go to start -> run -> type "iexplore" and hit enter.
     
  5. ryaned

    ryaned TS Rookie Topic Starter Posts: 89

    Response to Spike

    If I increase the resolution(currently 800x600 pixels) the print and images are to small, and if I try to compensate by changing the DPI from 96 to 120 the images are to large and short cuts "fall" of my desktop. Maybe there's a happy medium, I'll continue trying different combinations. Your suggestion to get to IE through run->iexplore worked. Thanks, Ned
     
  6. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    put HijackThis in e.g C:\Program Files\HJT and NOT in Temp or on the Desktop!.
    C:\Documents and Settings\Owner\Desktop\HijackThis-1.exe

    Boot in Safe Mode.
    Switch System restore OFF, see how here.
    In Windows Explorer, turn on "show all files and folders, including hidden and system". See how here.
    Next, open Windows Task Manager.

    On Windows 95/98/ME, press CTRL+ALT+DELETE.
    On Windows NT/2000/XP, press CTRL+SHIFT+ESC.
    Click the Processes tab, select the process (if there), click End Process for:
    DDCMan.exe
    DDCActiveMenu.exe
    ViewMgr.ex
    xwxsx.exe
    2omdpqdg.exe
    dinst.exe
    wfx5.exe

    Next, try to UNinstall anything to do with (not delete yet!):
    C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
    C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\2omdpqdg\2omdpqdg.exe
    C:\Program Files\WinFixer 2005\wfx5.exe
    C:\Program Files\PartyPoker\PartyPoker.exe

    Next, run a HJT scan and (if still there) place a tick-mark in the little square before:
    ...................................................................................................
    O2 - BHO: (no name) - SOFTWARE - (no file)
    O2 - BHO: (no name) - {00000000-0000-48CF-8E78-66B2BA3753FB} - C:\Program Files\2omdpqdg\2omdpqdg.dll (file missing)
    O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll (file missing)
    O3 - Toolbar: (no name) - {EA5A82FB-D6BE-44F9-9363-B1ABABC153C1} - (no file)
    O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
    O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [xwxsx] C:\WINDOWS\xwxsx.exe
    O4 - HKLM\..\Run: [2omdpqdg] C:\Program Files\2omdpqdg\2omdpqdg.exe
    O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
    O4 - HKLM\..\Run: [WinFixer 2005] C:\Program Files\WinFixer 2005\wfx5.exe
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe
    O16 - DPF: Yahoo! MLB StatTracker - http://aud3.sports.yahoo.com/java/y/mlbst8296_x.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4285/mcfscan.cab
    ...................................................................................................
    Now click on the Fix Checked button in HJT.

    When done, from between the above dotted lines, delete the highlighted bold files.
    When a \directory-name\ is bold, delete everything in it, including that directory itself.
    Delete all files and directories from: C:\Documents and Settings\[username]\Local Settings\Temp
    Repeat this for ALL [usernames].
    Delete all files and directories from: C:\WINDOWS\Temp (except files dated from TODAY).
    Boot normal. When all OK, switch System Restore back on.
     
  7. ryaned

    ryaned TS Rookie Topic Starter Posts: 89

    Advice from RealBlackStuff

    Thanks for the advice, I moved HJT log as advised. I will have to do the remainder when I return from work. Also need to find out how to boot in safe mode...will check in search.Thanks, Ned
     
  8. Spike

    Spike TS Rookie Posts: 2,371

    boot into safe mode by repeatedly hitting the "f8" key towards the end of the POST and before windows starts loading.

    Or, you can turn off the p[ower to your pc without shutting it down properly, but that REALLY doesn't come all that well recommended.

    Hit f8, and pick safe mode from the list :)
     
  9. ryaned

    ryaned TS Rookie Topic Starter Posts: 89

    reply to RealBlackStuff

    Followed your instruction as best I could. I had problems finding these files:
    Next, try to UNinstall anything to do with (not delete yet!):
    C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
    C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\2omdpqdg\2omdpqdg.exe
    C:\Program Files\WinFixer 2005\wfx5.exe
    C:\Program Files\PartyPoker\PartyPoker.exe
    and
    When done, from between the above dotted lines, delete the highlighted bold files.
    When a \directory-name\ is bold, delete everything in it, including that directory itself.
    Delete all files and directories from: C:\Documents and Settings\[username]\Local Settings\Temp
    Repeat this for ALL [usernames].
    Delete all files and directories from: C:\WINDOWS\Temp (except files dated from TODAY).


    thanks for your help, Ned
     
  10. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    Which part of UNinstall do you not understand?

    Which part of delete do you not understand?
     
  11. ryaned

    ryaned TS Rookie Topic Starter Posts: 89

    reply to RealBlackStuff

    I have only uninstalled using add/remove in control panel. The problem is more basic, in that I could not find the files you asked me to uninstall or delete. I will try again this evening. Thanks, Ned
     
     
  12. ryaned

    ryaned TS Rookie Topic Starter Posts: 89

    uninstall(not delete) files

    How do you uninstall(not delete) files while running in safe mode?
     
  13. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    In Windows Explorer, turn on "show all files and folders, including hidden and system". See how here.

    My instructions say: TRY to Uninstall....
    If there is no uninstall routine in Add/Remove Programs, there may be an entry in the Start/Programs/program-you-look-for entry. If not, you have tried, so continue...
     
  14. ryaned

    ryaned TS Rookie Topic Starter Posts: 89

    Reply to RealDarkStuff

    I completed all recommendations except uninstalling these files,
    C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe
    C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\2omdpqdg\2omdpqdg.exe
    C:\Program Files\WinFixer 2005\wfx5.exe
    C:\Program Files\PartyPoker\PartyPoker.exe
    as I was unable to find a way to do so. Start Menu now opens and functions,
    computer running very slowly with at least a 10 second delay when opening an application etc. and unable to use printer since uninstalling and reinstalling Norton Antivirus 2005. Thanks for your help, Ned
     
  15. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    I told you to put HijackThis in e.g C:\Program Files\HJT and NOT in Temp or on the Desktop!
    What do I still see: C:\Documents and Settings\Owner\Desktop\HijackThis.exe

    As long as you have Norton/Symantec bloatware on your PC, it will ALWAYS be slow.

    The baddies are gone.
    STOP using Internet Explorer, get Firefox instead!
     
  16. ryaned

    ryaned TS Rookie Topic Starter Posts: 89

    reply to RealDarkStuff

    Thanks for all your help...you taught me alot and I'm appreciative. I will get out of your way- for a while. Ned
     
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