Go to add/remove programs and uninstall (if there)
WhenUsave
Open HijackThis and select
do a system scan only then place a check mark next to:
O2 - BHO: WhenUSearch Helper - {BA2325ED-F9EB-4830-8FCE-0BC35B16969B} - C:\Program Files\WhenUSearch\search.dll
Close all windows and click
Fix checked
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Download
ViewpointKiller
* Unzip the program and all of the contents of
ViewpointKiller.zip to a location such as your desktop.
* Double click the ViewpointKiller icon to run
ViewpointKiller.exe. Select the "
File" menu, and select "
Check to see if you have Viewpoint installed".
* If ViewpointKiller indicates that any of the Viewpoint variants are installed, select the proper "
Kill" option in the
File menu.
Follow the prompts and instructions very carefully, answering "
Yes" or "
No" depending on which option you are most comfortable with. The MsConfig instructions are very important, so be sure to read them carefully.
Note: When done with ViewpointKiller, simply right click and delete all files that were unzipped.
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For the
C:\WINDOWS\system32\shdoclc.dll/navcancl.htm error follow this link
http://support.microsoft.com/kb/221085
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If you should wish to proceed with cleaning your system you need to go and read the
Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.
Post fresh
HijackThis (HJT),
Combofix, and
AVG Antispyware logs as
ATTACHMENTS into this thread, only after doing the above.
We also need to know the result of
Panda Antirootkit.
