TechSpot

need help removing winantivirus

By liam_hopkinson
Nov 29, 2006
  1. i need help removing the rogue winantivirus programme, i need to start from scratch on this as i dont know much about this sort of thing.

    any help would be appreciated.

    Thanks, Liam
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT and AVG Antispyware logs as attachments into this thread, only after doing the above.


    Regards Howard :wave: :wave:


    This thread is for the use of liam_hopkinson only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. liam_hopkinson

    liam_hopkinson TS Rookie Topic Starter

    hey mate ive done everything you asked but there were errors
    deleting things in ad-aware personal se and avg anti-spyware.
     

    Attached Files:

  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    That system is absolutley riddled with nasties and it`s going to take time to clean it up.

    Download the Pocket Killbox programme from HERE. Extract it but don`t run it yet.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Click start/run and type services.msc into the run box and press the enter key.

    When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    Network Monitor
    DvpApi

    Close the services window.


    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    ntl Netguard<This is because you`re already running AVG and shouldn`t have more than one antivirus programme active at once. Also, NTL Netguard is absolute crap.

    DeluxeCommunications
    Starware347
    VSAdd-in
    Network Monitor

    Close control panel.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    issearch.exe
    cproc.exe
    r?gsvr32.exe<The question mark can be any random letter/number etc.
    Dxc.exe
    f023bedb6bb654875f4e27ea3fe1a514_35.exe
    netmon.exe
    dvpapi.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=wKX1ILEOi+Vh7AfA98Gm4Me69ZMbubcD/YOx16Q+SeWxr BRiqVkL73GYOwExqK27FBxDFf6x7NOvos+byinV0MuaMhSrtL9QyBhtcsqcBZHrHxRZrNUz/bzBqvBCd qTuQuFIGvdgq1rACL/0/UQIMHXDebbBzcy6/ktQoEkDLsuqrd8BsCF1Fw==

    R3 - URLSearchHook: (no name) - - (no file)

    R3 - URLSearchHook: (no name) - {A8BD6820-6ED7-423E-9558-2D1486B0FEEA} - C:\Program Files\DeluxeCommunications\DxcBho.dll

    O2 - BHO: (no name) - {1D8696BA-874C-3207-FABA-030F5CF07C76} - C:\WINDOWS\system32\jpntvwm.dll (file missing)

    O2 - BHO: (no name) - {35F7813A-AF74-4474-B1DC-7EE6FB6C43C6} - C:\WINDOWS\system32\wjxmkuxu.dll

    O2 - BHO: (no name) - {3F8D81F6-03C7-4680-9E93-F411B6D5E988} - C:\WINDOWS\system32\qsuhtwgd.dll

    O2 - BHO: (no name) - {45A4902E-4479-4EAE-A186-8D0F7E4C78DE} - C:\Program Files\Starware347\bin\Starware347.dll

    O2 - BHO: (no name) - {46A4E9D9-B30E-452A-8157-DBBEC8573B03} - C:\Program Files\VSAdd-in\VSAdd-in.dll

    O2 - BHO: (no name) - {a43385f0-7113-496d-96d7-b9b550e3fcca} - C:\WINDOWS\system32\ixt0.dll

    O2 - BHO: (no name) - {B5154021-8592-8C6D-B51D-8C7AE3E25B9C} - C:\WINDOWS\system32\hexsdwxx.dll

    O2 - BHO: ToolBar888 - {C004DEC2-2623-438e-9CA2-C9043AB28508} - C:\Program Files\Common Files\{3CE3EFC0-05C1-1033-0722-02032703002c}\MyToolBar.dll

    O3 - Toolbar: Starware347 - {9FB3908C-6565-4CB0-95F8-E9F85258723C} - C:\Program Files\Starware347\bin\Starware347.dll

    O3 - Toolbar: ToolBar888 - {C004DEC2-2623-438e-9CA2-C9043AB28508} - C:\Program Files\Common Files\{3CE3EFC0-05C1-1033-0722-02032703002c}\MyToolBar.dll

    O3 - Toolbar: &VSAdd-in - {74DD705D-6834-439C-A735-A6DBE2677452} - C:\Program Files\VSAdd-in\VSAdd-in.dll

    O4 - HKLM\..\Run: [keyazlb.dll] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\keyazlb.dll,wowhfpc

    O4 - HKLM\..\Run: [DeluxeCommunications] C:\Program Files\DeluxeCommunications\Dxc.exe

    O4 - HKCU\..\Run: [cprocsvc] C:\WINDOWS\system32\crunner\cproc.exe

    O4 - HKCU\..\Run: [DeluxeCommunications] C:\Program Files\DeluxeCommunications\Dxc.exe

    O4 - Startup: .protected

    O4 - Global Startup: .protected

    O16 - DPF: {00000000-0000-0000-0000-100005000004} - http://code.trasferimento.biz/l/f023bedb6bb654875f4e27ea3fe1a514_35.exe

    O16 - DPF: {09F1ADAC-76D8-4D0F-99A5-5C907DADB988} - http://cdn.downloadcontrol.com/files/installers/cab/SystemDoctor2006FreeInstall. cab

    O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/bestfriends/miniclipGameLoader.dll

    O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - http://www.drivecleaner.com/.freeware/installdrivecleanerstart.cab

    O16 - DPF: {B64F4A7C-97C9-11DA-8BDE-F66BAD1E3F3A} - http://download.cdn.winsoftware.com/files/installers/cab/WinAntiVirusPro2006Free Install.cab

    O16 - DPF: {E055C02E-6258-40FF-80A7-3BDA52FACAD7} (Installer Class) - http://activex.matcash.com/speedtest2.dll

    O20 - AppInit_DLLs: dxclib303562752.dll

    O20 - Winlogon Notify: winhnr32 - winhnr32.dll (file missing)

    O21 - SSODL: incestuously - {03413bf7-e34c-445b-bfc0-a2b127255871} - (no file)

    O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe

    O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe (file missing)

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Program Files\Network Monitor<Delete the entire folder.
    C:\Program Files\DeluxeCommunications<Delete the entire folder.
    C:\Program Files\VSAdd-in<Delete the entire folder.
    C:\Program Files\Starware347<Delete the entire folder.
    C:\WINDOWS\system32\crunner<Delete the entire folder.
    C:\WINDOWS\system32\issearch.exe
    C:\Documents and Settings\tylermartin\Application Data\F?nts<Delete the entire folder.

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted. If your computer doesn`t automatically restart, restart it manually.

    These are the filepaths you need to enter into killbox.

    C:\windows\system32\dxclib303562752.dll
    C:\WINDOWS\system32\keyazlb.dll
    C:\Program Files\Common Files\{3CE3EFC0-05C1-1033-0722-02032703002c}\MyToolBar.dll

    C:\WINDOWS\system32\hexsdwxx.dll
    C:\WINDOWS\system32\ixt0.dll
    C:\WINDOWS\system32\qsuhtwgd.dll

    C:\WINDOWS\system32\wjxmkuxu.dll
    C:\WINDOWS\system32\jpntvwm.dll

    Once your system has rebooted, turn system restore back on and rehide your protected OS files.

    Post a fresh HJT log and let me know how your system is running.


    Regards Howard :)

    Edited at 16:55 5/12/06. I have added some more items to be deleted.

    This thread is for the use of liam_hopkinson only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. liam_hopkinson

    liam_hopkinson TS Rookie Topic Starter

    sorry i didnt get back to you sooner there were a few things that didnt show up in hijackthis cproc.exe was one of them and i couldnt delete crunner fom windows explorer

    anyways heres a fresh hijackthis log
    cheers mate

    sorry mate didnt see the post edit about other things to delete and on another note the system is running a little bit better and getting less warnings from zonealarm.

    cheers mate

    Liam
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    It`s definitely looking better, but we still have some way to go yet.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how HERE.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.


    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    issearch.exe
    cproc.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com

    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

    R3 - URLSearchHook: (no name) - - (no file)

    R3 - URLSearchHook: (no name) - {A8B28872-3324-4CD2-8AA3-7D555C872D96} - (no file)

    R3 - URLSearchHook: (no name) - {B5154021-8592-8C6D-B51D-8C7AE3E25B9C} - (no file)

    R3 - URLSearchHook: (no name) - {A8BD6820-6ED7-423E-9558-2D1486B0FEEA} - (no file)

    O2 - BHO: (no name) - {a43385f0-7113-496d-96d7-b9b550e3fcca} - C:\WINDOWS\system32\ixt0.dll

    O2 - BHO: ToolBar888 - {C004DEC2-2623-438e-9CA2-C9043AB28508} - C:\Program Files\Common Files\{3CE3EFC0-05C1-1033-0722-02032703002c}\MyToolBar.dll

    O3 - Toolbar: ToolBar888 - {C004DEC2-2623-438e-9CA2-C9043AB28508} - C:\Program Files\Common Files\{3CE3EFC0-05C1-1033-0722-02032703002c}\MyToolBar.dll

    O4 - HKLM\..\Run: [keyazlb.dll] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\keyazlb.dll,wowhfpc

    O4 - HKCU\..\Run: [cprocsvc] C:\WINDOWS\system32\crunner\cproc.exe

    O4 - Startup: .protected

    O4 - Global Startup: .protected

    O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/bestfriends/miniclipGameLoader.dll

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\WINDOWS\system32\issearch.exe

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted. If your computer doesn`t automatically restart, restart it manually.

    These are the filepaths you need to enter into killbox.

    C:\WINDOWS\system32\crunner\cproc.exe
    C:\WINDOWS\system32\keyazlb.dll
    C:\Program Files\Common Files\{3CE3EFC0-05C1-1033-0722-02032703002c}\MyToolBar.dll
    C:\WINDOWS\system32\ixt0.dll

    Once your system has rebooted, turn system restore back on and rehide your protected OS files.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    Delete the folloing bold files/folders.

    C:\Program Files\Common Files\{3CE3EFC0-05C1-1033-0722-02032703002c}<Delete the entire folder.

    C:\WINDOWS\system32\crunner<Delete the entire folder.

    Reboot into normal mode and post a fresh HJT log.

    Regards Howard :)

    This thread is for the use of liam_hopkinson only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. liam_hopkinson

    liam_hopkinson TS Rookie Topic Starter

    it still cant find the 3 of the 4 r3 files in hijack this and cproc.exe
    ,global startup protected, startup protected.I couldnt deleteC:\Program Files\Common Files\{3CE3EFC0-05C1-1033-0722-02032703002c and crunner in windows explorer it tells me to make sure the file is not write protected etc and sorry
    mate i forgot to search for issearch and delete.

    also kill box comes up with a message when i try to delete on reboot
    saying something like pendingfileoperationsrename registry entries have been
    deleted by an external process and it then wont reboot

    anyways heres my hijackthis log

    liam
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Somethings not right here.

    Go and run the four tools as per the instructions in this thread HERE.

    Once you`ve done that, post a fresh HJT log. It`s important that you get back to me as soon as possible, before the infections have time to reactivate themselves.

    Regards Howard :)

    This thread is for the use of liam_hopkinson only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  9. liam_hopkinson

    liam_hopkinson TS Rookie Topic Starter

    smitfraudfix is keeps saying access is denied it may be too late
    the viruses may have had enough time to reactivate themselves
    so i dont know if a reformat is an option because i dont have any more time left ive got things to do tonight.
    sorry i couldnt get it sorted dad thanks for all your help mate

    liam
     
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Do the following.

    1. Please download The Avenger by Swandog46 from HERE. Save it to your Desktop and extract it.

    2. Download the attached avengerscript.txt and save it to your desktop

    Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

    3. Now, start The Avenger program by double clicking on its icon on your desktop.

    Under "Script file to execute" choose "Load script from file".
    Now click on the folder icon which will open a new window titled "open Script File"
    navigate to the file you have just downloaded, click on it and press open
    Now click on the Green Light to begin execution of the script
    Answer "Yes" twice when prompted.

    4. The Avenger will automatically do the following:

    It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
    On reboot, it will briefly open a black command window on your desktop, this is normal.
    After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
    The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

    5. Please attach the content of c:\avenger.txt into your reply.

    when it reboots and post a fresh HJT log.

    Regards Howard :)

    This thread is for the use of liam_hopkinson only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  11. liam_hopkinson

    liam_hopkinson TS Rookie Topic Starter

    before i forgot to mention i tried to get the error message from killbox exe to
    comeback up again because i couldnt remember what it said by trying to delete one
    of the bad files but i didnt do it in safemode and it worked but on startup it
    keeps saying error could not find keyzab.dll anyways heres that log file you asked for.
     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Now post a fresh HJT log as requested.

    Regards Howard :)

    This thread is for the use of liam_hopkinson only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  13. liam_hopkinson

    liam_hopkinson TS Rookie Topic Starter

    sorry forgot

    here you go
     
  14. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    It`s definitely looking better.

    1. Please download Brute Force Uninstaller to your desktop.

    * Right click the BFU folder on your desktop, and choose Extract All
    * Click "Next"
    * In the box to choose where to extract the files to,
    * Click "Browse"
    * Click on the + sign next to "My Computer"
    * Click on "Local Disk C: or whatever your primary drive is
    * Click "Make New Folder"
    * Type in BFU
    * Click "Next", and Uncheck the "Show Extracted Files" box and then click "Finish".

    2. RIGHT-CLICK HERE and choose "Save As" (in IE it's "Save Target As") in order to download Alcra PLUS Remover.
    Save it in the same folder you made earlier (c:\BFU).

    3. Open My Computer and navigate to the c:\BFU folder.

    * Start the Brute Force Uninstaller by doubleclicking BFU.exe
    * Behind the scriptline to execute field click the folder icon and select alcanshorty.bfu
    * Press Execute and let the program do it’s job. (You ought to see a progress bar if you did this correctly.)
    * Wait for the complete script execution box to pop up and press OK.
    * Press exit to terminate the BFU program.

    Post a fresh HJT after doing the above.

    Regards Howard :)

    This thread is for the use of liam_hopkinson only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  15. liam_hopkinson

    liam_hopkinson TS Rookie Topic Starter

    heres my hijack this logfile
     
  16. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Excellent, that`s looking so much better.

    Run HJT with no other programmes open. Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com

    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

    R3 - URLSearchHook: (no name) - - (no file)

    R3 - URLSearchHook: (no name) - {B5154021-8592-8C6D-B51D-8C7AE3E25B9C} - (no file)

    R3 - URLSearchHook: (no name) - {A8BD6820-6ED7-423E-9558-2D1486B0FEEA} - (no file)

    O2 - BHO: (no name) - {a43385f0-7113-496d-96d7-b9b550e3fcca} - C:\WINDOWS\system32\ixt0.dll (file missing)

    O4 - HKLM\..\Run: [keyazlb.dll] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\keyazlb.dll,wowhfpc

    O4 - Startup: .protected

    O4 - Global Startup: .protected

    O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F99} (CR64Loader Object) - http://www.miniclip.com/bestfriends/miniclipGameLoader.dll

    Click on the fix checked button.

    Close HJT and reboot the computer.

    Post a fresh HJT log.

    Regards Howard :)

    This thread is for the use of liam_hopkinson only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  17. liam_hopkinson

    liam_hopkinson TS Rookie Topic Starter

    still wouldnt let me delete startup and global startup

    anyways heres my hijackthis log
     
  18. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Ok, just them buggers to get rid of now.

    Go and run all four tools in order now in this thread HERE. There`s a good chance Smitfraudfix will run properly now. Make sure you follow the instructions exactly for useing each tool.

    Post a fresh HJT log when done.

    Regards Howard :)

    This thread is for the use of liam_hopkinson only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
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