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Need help, tried to get logs, Google redirect problem

By ruthvik
Apr 21, 2009
  1. Hello guys
    I tried to follow the 8 step program but when i try to install MBAM and SAS
    they dont install
    i tried to follow the guide by rf6647
    i tried to follow that guide but i could not find tdssserv.sys in the location specified
    So far, i was only able to do CCleaner and i cant get trhoguh others steps because i cant dl this software

    Thanks
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  3. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    Sorry, thats not what i meant.
    I got the dl's, i just cant run the set up files on pc

    SAS says it encountered a problem and wont even install
    MB i got installed but wont open when i clicked the program
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  5. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    kimsland, it says they both much be installed. I cant get SAS installed, only MAM
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    If you can do so, please scan with Malwarebytes only then (updated first) for the moment

    You may want to submit the HijackThis log and MBAM log first, and then we may be able to solve the SuperantiSpyware part ;)
     
  7. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    This is way too complicated. Nothing runs and i have a crap load of files i got from this site which wont do anything they are supposed to do
    Mbam or SAS wont run even though i do what that link told me to do
    MBAM installed but wont run
    SAS wont even install
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Microsoft's Windows XP Professional Repair Install step by step (* Including Delete Partition)
    http://www.windowsxpprofessional.windowsreinstall.com/sp2sp3installxpcdoldhdd/indexfullpage.htm

    Microsoft's Windows XP Home Repair Install step by step (* Including Delete Partition)
    http://www.windowsxphome.windowsreinstall.com/sp2sp3installxpcdoldhdd/indexfullpage.htm

    Vista Repair:
    http://www.windowsreinstall.com/winvista/index.htm (index page)
    http://vistahomepremium.windowsreinstall.com/repairstartup/repairstartup.htm (guide)

    * Warning deleting the Partition will remove all User data and Windows system files (Backup first ;))

    You could just submit the HJT log :)
     
  9. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    screw that lol, ill try to find another way

    Thanks for your efforts though
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    No problems, let us know what did it

    I still had a few more options, but it all depends on your patience ;)

    Also if you can submit the HJT log (as stated on my last post) it may help
     
  11. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    well, in the main post it says dont do HJT until i do other ones. What are the other options? ill go ahead and do HJT now

    here is the lof gile for hijackthis
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Sorry for such a large log ! (But obviously this is due to the other tools still needing to be run)

    Anyway do this :)

    Run HJT Scan Only
    Place a check (tick) in the following entry boxes ONLY
    Make sure all other programs are closed first, including Spyware Sweeper and Ad-Aware, but mainly your Internet Browser)
    Before restarting, go to Add\Remove Programs and remove:
    Spyware Sweeper
    AdAware

    Restart

    Then run the McAfee Removal Tool (which you have tried to uninstall already)

    Restart

    Install Avira free AntiVirus

    Continue with the guide :grinthumb (ie scan for Viruses first ;))
     
  13. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    so i should start from step 1 again to step 8? i did what you wanted me to
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Yes, please do that.

    But obviously don't worry about Antivirus, because you have free Avira now :grinthumb (which I use too :approve: )
    And possibly forget the firewall part (that's not really to do with removing Virus and Malware anyway)

    But, yes please continue on.

    Oh and attach the logs, read here on that ;) http://www.techspot.com/vb/post733954-4.html
     
  15. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    Ok, now MAM installed but does not run
    SAS wont even install
     
  16. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    Here is the MAM results. I still cant get SAS installed even after fixit
     
  17. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    -> No action taken on MBAM scan, for found issues
    Please re-run Malwarebytes
    Confirm updated (third tab)
    Then do the above quoted message, but this time "Remove all found issues"
     
  18. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    Done but the probem remains, google still redirects me
     
  19. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    • Download [​IMG]Combofix to your desktop.
    • Rename ComboFix to ComboF
    • Double click ComboF & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here, and confirm if SAS now installs or not
     
  20. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    ok combofix helped, now i got the 8 steps done again
    Here are the logs for the 3 from 8 steps

    EDIT: it seems the malware is gone after the scans. Anything in the logs you found i need to remove kimsland?
    Thanks for all the help
     
  21. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    You can uninstall the Google and Yahoo updater stuff (it's all in Control Panel > Add\Remove programs)
    These programs just help slow your system down and are generally irritating :D

    Running Combofix Instructions

    • Startup [​IMG]Combofix again.
    • When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log.
     
  22. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Un-install Combofix
    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK
    • [​IMG]
    • Any popup errors about Antivirus just ok or close
    Note: 1 space after ComboFix in that uninstall command


    Clear system restore points
    Go to Start >> Run - type or copy/paste control sysdm.cpl,,4 and then press Enter
    * Tick on the checkbox - Turn off System Restore on all drives
    * Click Apply
    Turn it back 'On' by unticking the same checkbox & click Apply > OK


    Update Java
    Run JavaRa
    This will remove all your old Java stuff (that is not required)
    It will also help you check for new Java updates


    Run IE Reset
    Through MS "Fixit" from here: http://support.microsoft.com/kb/923737
    Or manually from here http://www.techspot.com/vb/post682762-2.html


    Un-install SuperAntiSpyware (user choice)
    To uninstall SUPERAntiSpyware please visit the Control Panel and select the Add/Remove Programs option. Locate SUPERAntiSpyware in the list of software and click the Remove button.
    If SuperAntiSpyware does not uninstall properly please run "SUPERAntiSpyware Uninstaller Assistant"
    Read here for further info: http://www.superantispyware.com/supportfaqdisplay.html?faq=47


    Cleanup
    Download and run KCleaner http://www.techspot.com/downloads/4755-kcleaner.html
    (uncheck RelevantKnowledge during install, pic here: http://i42.tinypic.com/aloy8z.gif)
    Fully run (it says start actually ;))
    Uninstall KCleaner once complete


    Restart
    All done :)
     
  23. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    here are the new logs
     
  24. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    File Sharing Programs found in logs: Limewire

    Info on using P2P Programs => http://www.techspot.com/vb/topic124748.html

    Quote from 8-Step Removal Guide:
     
  25. ruthvik

    ruthvik TS Rookie Topic Starter Posts: 17

    I uninstalled limewire a while ago.
    why does that come up? i think my sister dled a virus through limewire so i removed it
     
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