Need Help w/ Malware Removal

By MarkWayne
Jul 23, 2013
  1. I'm having issues. I'm running Windows 7. I've been hit w/ several viruses, and run several scans & removals. They come back after reboot. I've yet to get rid of the Ads playing in the background virus. Now my I'm getting a Windows failed to connect to a service error after reboots. The following is my system log. Can anyone help? Thanks

    Log Name: System
    Source: Service Control Manager
    Date: 7/23/2013 9:50:36 PM
    Event ID: 7001
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Marques-HP
    The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
    The dependency service or group failed to start.
    Event Xml:
    <Event xmlns="">
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7001</EventID>
    <TimeCreated SystemTime="2013-07-24T02:50:36.403678600Z" />
    <Correlation />
    <Execution ProcessID="628" ThreadID="960" />
    <Security />
    <Data Name="param1">Network List Service</Data>
    <Data Name="param2">Network Location Awareness</Data>
    <Data Name="param3">%%1068</Data>
  2. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  3. MarkWayne

    MarkWayne TS Rookie Topic Starter

    Thanks for the reply. Unfortunately, I get "contained a virus and was deleted" error on every d/l attempt. What can I do?
  4. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Use another working computer to download following tool...

    For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    On the System Recovery Options menu you will get the following options:

    • Startup Repair
    • System Restore
    • Windows Complete PC Restore
    • Windows Memory Diagnostic Tool
    • Command Prompt
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...