Solved Need help with 1st step in Malware Removal Procedure

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I can't copy and paste because I'm posting on a separate comp.

This is what it said:
Ping request could not find host google.com. Please check the name and try again.

I'm gonna try it again

Quick question, should I be wired in at this point or is wireless okay?
If you need me wired in I'll just plug into the wireless router if that's alright.
 
Yeah, try wired connection and if it still doesn't work, try to bypass router and wire the computer straight to the modem.
 
I tried both ways and got the same could not find host google.com error.

I double checked it and made sure I used the correct type of slashes
 
Try little bit different command:
cmd /c ping 74.125.19.99>%temp%\$.$&notepad %temp%\$.$
 
Pinging 74.125.19.99 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 74.125.19.99:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

I typed this in because I'm on a different comp
 
Hmmm....
Do you have any errors in Device Manager, especially regarding ethernet controller?
 
You have to go to your computer manufacturer site and download drivers from there.
Use USB stick to move files between two computers.
Let me know, if you have any problems finding correct drivers.
 
So I looked for the drivers on the manufacturers website (Ibuypower) and I need to know the model of my computer, which I'm not sure of. (I checked the bottom and found the serial number, XP key, and the model number, which happens to not exactly be on the website anymore)

The model number is 600 - on the website I found G600, which happens to have the same broadcom driver

So now I just need the 1394 adapter driver

I have the numbers

1394 Net Adapter: Microsoft 5.1.2535.0 7/1/2001
 
I tried uninstalling the broadcom ethernet driver and then reinstall, but it said:

1644: You do not have sufficient priviliges to complete this installation. Log on as administrator and then retry this installation

I'm already logged on as administrator

Safe mode?
 
and i found the driver for broadcom on the site

but like i said the installer won't let me install it because its saying i don't have privileges, even though i'm on admin
 
We don't know yet about viruses. We'll keep checking, if reinstalling drivers won't help.
 
but the installer for the driver i dl'd from the manufacturers site says i don't have privileges because i'm not an administrator, but i'm signed in as administrator.
 
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