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Need help with 1st step in Malware Removal Procedure

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By geoffd86
Mar 11, 2010
  1. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    I can't copy and paste because I'm posting on a separate comp.

    This is what it said:
    Ping request could not find host google.com. Please check the name and try again.

    I'm gonna try it again

    Quick question, should I be wired in at this point or is wireless okay?
    If you need me wired in I'll just plug into the wireless router if that's alright.
     
  2. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    Yeah, try wired connection and if it still doesn't work, try to bypass router and wire the computer straight to the modem.
     
  3. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    I tried both ways and got the same could not find host google.com error.

    I double checked it and made sure I used the correct type of slashes
     
  4. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    Try little bit different command:
    cmd /c ping 74.125.19.99>%temp%\$.$&notepad %temp%\$.$
     
  5. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    Pinging 74.125.19.99 with 32 bytes of data:

    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.

    Ping statistics for 74.125.19.99:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    I typed this in because I'm on a different comp
     
  6. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    Hmmm....
    Do you have any errors in Device Manager, especially regarding ethernet controller?
     
  7. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    How exactly do i access the device manager
     
  8. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    Start>Run, type in:
    devmgmt.msc
    Click OK.
     
  9. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    i went to broadcom netlink Gigabit ethernet and 1394 network adapter. It said both were were properly
     
  10. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    Try to uninstall/reinstall both anyway.
     
  11. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    How exactly do I do that? I don't think I have any discs that go with the comp
     
     
  12. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    You have to go to your computer manufacturer site and download drivers from there.
    Use USB stick to move files between two computers.
    Let me know, if you have any problems finding correct drivers.
     
  13. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    So I looked for the drivers on the manufacturers website (Ibuypower) and I need to know the model of my computer, which I'm not sure of. (I checked the bottom and found the serial number, XP key, and the model number, which happens to not exactly be on the website anymore)

    The model number is 600 - on the website I found G600, which happens to have the same broadcom driver

    So now I just need the 1394 adapter driver

    I have the numbers

    1394 Net Adapter: Microsoft 5.1.2535.0 7/1/2001
     
  14. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    I suggested computer manufacturer site.
    What's your laptop brand and model?
     
  15. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    I tried uninstalling the broadcom ethernet driver and then reinstall, but it said:

    1644: You do not have sufficient priviliges to complete this installation. Log on as administrator and then retry this installation

    I'm already logged on as administrator

    Safe mode?
     
  16. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    Its an ibuypower
    the only model number i could find on the bottom is 600
     
  17. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    and i found the driver for broadcom on the site

    but like i said the installer won't let me install it because its saying i don't have privileges, even though i'm on admin
     
  18. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    Install it over the top.
     
  19. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    I don't know what that means
     
  20. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    Just download the driver and install it without uninstalling current one.
     
  21. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    That's what I thought....Too late I already uninstalled it
     
  22. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    That's fine...
     
  23. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    btw are the viruses gone? Is the internet the only problem right now?
     
  24. Broni

    Broni Malware Annihilator Posts: 47,691   +268

    We don't know yet about viruses. We'll keep checking, if reinstalling drivers won't help.
     
  25. geoffd86

    geoffd86 TS Rookie Topic Starter Posts: 50

    but the installer for the driver i dl'd from the manufacturers site says i don't have privileges because i'm not an administrator, but i'm signed in as administrator.
     
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