Need help with 1st step in Malware Removal Procedure

Install it over the top.

Just download the driver and install it without uninstalling current one.

That's fine...

We don't know yet about viruses. We'll keep checking, if reinstalling drivers won't help.

Please download Sophos Anti-rootkit & save it to your desktop.

IMPORTANT!

• Disconnect from the Internet or physically unplug you Internet cable connection.
• Clean out your temporary files.
• Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
• Temporarily disable your anti-virus and real-time anti-spyware protection.
• After starting the scan, do not use the computer until the scan has completed.
• When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

• Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
• Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
• A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
• Make sure the following are checked:
  
  • Running processes
  • Windows Registry
  • Local Hard Drives
  
  
• Click Start scan.
• Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
• When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
• Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
  
  • Files tagged as Removable: No are not marked for removal and cannot be removed.
  • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
  • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  
  
• Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
• A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
• After reboot, a dialog box displays the files you selected for removal and the action taken.
• Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
• When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
• This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

Are you talking about Sophos?

I'd like you to uninstall Comodo and see, if that will get your connection back.

In addition...

Download GMER: http://www.gmer.net/files.php, by clicking on Download EXE button.
Alternative downloads:
- http://majorgeeks.com/GMER_d5198.html
- http://www.softpedia.com/get/Interne...ers/GMER.shtml
Double click on downloaded .exe file, select Rootkit tab and click the Scan button.
When scan is completed, click Save button, and save the results as gmer.log
Warning ! Please, do not select the "Show all" checkbox during the scan.
Post the log.

=========================================================================

Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:


netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
/md5stop
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemroot%\System32\config\*.sav
CREATERESTOREPOINT


* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

• When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

That's fine. Sorry for the delay. I went to the movies

Did you uninstall Comodo? Still no connection?

I'm reviewing the logs right now.

Logs look perfectly fine.