TechSpot

Need help with a Dialer.Trojan

By Proton151
Aug 18, 2006
  1. Recently, I've been annoyed with various pop-ups from my antivirus, and antispyware programs. On the antivirus, it clearly states that I have a Dialer.Trojan running, and it cannot be cleaned, or deleted. On the antivirus, it simply states the name of the infected, and gives me options as to clean, quaranteen, or delete it. Though it --neither-- can perform any of the 3 actions.

    *Symantec antivirus.
    ___________________________________________________________
    Scan type: Auto-Protect Scan
    Event: Threat Found!
    Threat: Trojan Horse
    File: C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN\srvkoc[1].exe
    Location: C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN
    Computer: PROTON
    User: Carlos Raul
    Action taken: Clean failed : Delete failed : Access denied
    Date found: Friday, August 18, 2006 7:05:34 AM

    ___________________________________________________________

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN\srvnlh[1].exe

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN\srvkoc[1].exe

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN\bgates[1].exe

    C:\WINDOWS\TEMP\win2.tmp

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\C16ZK1AV\srvqup[1].exe

    C:\WINDOWS\TEMP\winC2.tmp

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN\srvaqv[1].exe

    C:\WINDOWS\TEMP\win74.tmp


    Now, the winX#.tmp's are automatically deleted, but the .exe's can't be dealt with.

    ---------------------------------

    *Ewido anti-spyware.

    ___________________________________________________
    ! Malware found
    ewido anti-spyware detected a suspicious file on your computer.

    Name: Trojan.Dialer.qy
    Location: C:\WINDOWS\TEMP\idd2B.tmp.exe
    Risk: High
    Description:[/B] This malicious software masquerades as a useful program on file
    to gain the user's trust. Once opened, it executes malicious
    computer code.

    How would you like to proceed?
    O Clean and move to quarantine (recommended)
    X Clean
    O Ignore
    O Ignore and add to exceptions
    X Use for all objects of this infection ( OK )
    _______________________________________________________________


    What can I do to fix this annoying set of problems? Thanks for your help.
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Download the Pocket Killbox programme from HERE. Extract it but don`t run it yet.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    srvkoc[1].exe
    srvnlh[1].exe
    bgates[1].exe
    srvqup[1].exe
    srvaqv[1].exe

    Close task manager.

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

    These are the filepathes you need to enter into killbox.

    File: C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN\srvkoc[1].exe

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN\srvnlh[1].exe

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN\srvkoc[1].exe

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN\bgates[1].exe

    C:\WINDOWS\TEMP\win2.tmp

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\C16ZK1AV\srvqup[1].exe

    C:\WINDOWS\TEMP\winC2.tmp

    C:\Documents and Settings\Carlos Raul\Local Settings\Temporary Internet Files\Content.IE5\K52B8DYN\srvaqv[1].exe

    C:\WINDOWS\TEMP\win74.tmp

    Once your system has rebooted, turn system restore back on.

    Then, go HERE and follow the instructions exactly.

    Post a fresh HJT log as an attachment into this thread, only after doing the above.

    Regards Howard :wave: :wave:

    This thread is for the use of Proton151 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. Proton151

    Proton151 TS Rookie Topic Starter

    Ok, i did all of the above... and for the past 2 hours i have not received any pop-ups indicating any form of infection. Thanks so far, I'm sure there's one or two steps left to take before calling it a clean system, right?
     

    Attached Files:

  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    Microangelo
    Viewpoint\Viewpoint Manager

    Close control panel.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    muamgr.exe
    eujsmidw.exe
    ViewMgr.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = iexplore

    O4 - HKLM\..\Run: [MOD] C:\Program Files\Microangelo\muamgr.exe

    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    Fix all 015 trusted zone entries no matter what they are.

    O16 - DPF: {27EB254C-C724-43B1-8DD8-F3AC9ED761B2} (Wavexpress Cab Helper) - http://client2.tvtonic.com/Webservice/Public/WXStageInstall/2.7/TVTStage1.cab

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Program Files\Microangelo
    C:\Program Files\Viewpoint
    C:\WINDOWS\SYSTEM32\eujsmidw.exe
    C:\Documents and Settings\Carlos Raul\Cookies\carlos raul@msnportal.112.2o7[1].txt
    C:\Documents and Settings\Carlos Raul\Cookies\carlos raul@www.myaffiliateprogram[1].txt
    C:\Documents and Settings\Carlos Raul\Cookies\carlos raul@stats1.reliablestats[2].txt
    C:\Documents and Settings\Carlos Raul\Cookies\carlos raul@tradedoubler[1].txt

    Reboot into normal mode and turn system restore back on.

    Post a fresh HJT and Ewido log.


    Regards Howard :)

    This thread is for the use of Proton151 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. Proton151

    Proton151 TS Rookie Topic Starter

    Alright, I've just followed the previous instructions, and here's the HJT log.
    Thanks again for the help provided... It's helping me quite a lot, though the start-up of my computer seems to be quite slower than before, any idea why this might be?

    Carlos Raúl
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your HJT log is clean.

    In order to speed up your pc, take a look HERE.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of Proton151 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. Proton151

    Proton151 TS Rookie Topic Starter

    Thank you for your time and help Howard, I truly appreciate it. Best regards and wishes,

    Carlos Raúl
     
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