need help with inforstealer.gampass

[bangwoa]

hi, i recently turned on my computer and there is this high risk alert from norton that said my computer has the virus infostealer.gampass affecting the file C:\WINDOWS\system32\mppds.dll
i read the other instruction regarding how to remove the infostealer.gampass but i couldn't get pass step one because i don't know how to disable the real time monitoring programs, i read the instructions on how to do so but i don't know where to do it, can anyone please help me? the message is kinda annoying

 

[kitty500cat]

Hello bangwoa and welcome to TechSpot.

Very important: Before deciding whether to clean or reformat your system, read this thread and decide what you want to do.

If you decide to clean your system after reading the above thread, do the following.

Go and read the Viruses/spyware/malware, preliminary removal instructions. Follow all the instructions exactly.

Post fresh HJT, ComboFix, and AVG Antispyware logs as attachments into this thread, only after doing the above. Also post here the results of the AVG Antirootkit scan.

Regards

This thread is for the use of bangwoa only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our Security and the Web forum.

 

[bangwoa]

how do i disable the real time monitoring programs, whatever that is?

i followed the instructions, the AVG rootkit scan shows no rootkit was installed, should i proceed?

 

[howard_hopkinso]

Hello and welcome to Techspot.

Please follow the instructions as given by kitty500cat and post the requested logfiles.

Regards Howard :wave: :wave:

This thread is for the use of bangwoa only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[bangwoa]

these are the log files, hope i got all of them

 

[kitty500cat]

1. Please download The Avenger by Swandog46 from HERE. Save it to your Desktop and extract it.

2. Download the attached avengerscript.txt and save it to your desktop

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by double clicking on its icon on your desktop.

Under "Script file to execute" choose "Load script from file".
Now click on the folder icon which will open a new window titled "open Script File"
navigate to the file you have just downloaded, click on it and press open
Now click on the Green Light to begin execution of the script
Answer "Yes" twice when prompted.

4. The Avenger will automatically do the following:

It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system

twice.)
On reboot, it will briefly open a black command window on your desktop, this is normal.
After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to

C:\avenger\backup.zip.

5. Please attach the content of C:\avenger.txt into your reply.

Run HijackThis. Place a tick in the box next to the following entries:

O18 - Protocol: ipp - (no CLSID) - (no file)

O18 - Protocol: msdaipp - (no CLSID) - (no file)

Click the Fix Checked button.

Now post fresh HijackThis, AVG Antispyware, and ComboFix logs as attachments into this thread. Also post here C:\Avenger.txt.

Regards

This thread is for the use of bangwoa only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our Security and the Web forum.

 

[bangwoa]

here are the new files thanks
but these are the only two file they would allow me to load

 

[kitty500cat]

Have HijackThis fix the following entries:

O2 - BHO: QQCycloneHelper - {00000000-12C9-4305-82F9-43058F20E8D2} - C:\Program Files\Tencent\QQDownload\QQIEHelper02.dll (file missing)

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [stup.exe] C:\PROGRA~1\TENCENT\Adplus\stup.exe

O4 - HKLM\..\Run: [KVP] C:\WINDOWS\system32\drivers\svchost.exe

O4 - HKCU\..\Run: [QQDownload] "C:\Program Files\Tencent\QQDownload\QQDownload.exe" autostart

O4 - Startup: ¨¬¨²??QQ.lnk

O4 - Startup: ÌÚѶQQ.lnk = C:\Documents and Settings\User\Local Settings\Temp\temp.fr4C66\QQ\QQ.exe

O8 - Extra context menu item: &ʹÓ󬼶Ðý·çÏÂÔØ - C:\Program Files\Tencent\QQDownload\geturl.htm

O8 - Extra context menu item: &ʹÓ󬼶Ðý·çÏÂÔØÈ«²¿Á´½Ó - C:\Program Files\Tencent\QQDownload\getAllurl.htm

O8 - Extra context menu item: ???QQ?? - C:\Program Files\Tencent\QQ\AddEmotion.htm

O8 - Extra context menu item: ???QQ???? - C:\Program Files\Tencent\QQ\AddToNetDisk.htm

O8 - Extra context menu item: ???QQ????? - C:\Program Files\Tencent\QQ\AddPanel.htm

O8 - Extra context menu item: ?QQ??????? - C:\Program Files\Tencent\QQ\SendMMS.htm

O8 - Extra context menu item: ÉÏ´«µ½QQÍøÂçÓ²ÅÌ - C:\Documents and Settings\User\Local Settings\Temp\temp.fr4C66\QQ\AddToNetDisk.htm

O8 - Extra context menu item: Ìí¼Óµ½QQ×Ô¶¨ÒåÃæ°å - C:\Documents and Settings\User\Local Settings\Temp\temp.fr4C66\QQ\AddPanel.htm

O8 - Extra context menu item: Ìí¼Óµ½QQ±íÇé - C:\Documents and Settings\User\Local Settings\Temp\temp.fr4C66\QQ\AddEmotion.htm

O8 - Extra context menu item: ÓÃQQ²ÊÐÅ·¢Ë͸ÃͼƬ - C:\Documents and Settings\User\Local Settings\Temp\temp.fr4C66\QQ\SendMMS.htm

Please visit this link http://virusscan.jotti.org/
* Click the Browse... button
* Navigate to the following file:
C:\WINDOWS\system32\conime.exe
* Click Open

Please post the results here, along with fresh HijackThis and ComboFix logs.

Regards

This thread is for the use of bangwoa only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our Security and the Web forum.

 

[bangwoa]

here is the new hijackthis file
the result from the scan was they found nothing

 

[kitty500cat]

Please have HijackThis fix the following:

R3 - URLSearchHook: Tencent SearchHook - {DB8B2393-7A6C-4C76-88CE-6B1F6FF6FFE9} - C:\Program Files\TENCENT\Adplus\SSAddr.dll (file missing)

O2 - BHO: Tencent Browser Helper - {0C7C23EF-A848-485B-873C-0ED954731014} - C:\Program Files\TENCENT\Adplus\SSAddr.dll (file missing)

O4 - Startup: ¨¬¨²??QQ.lnk

O4 - Startup: ÌÚѶQQ.lnk = C:\Documents and Settings\User\Local Settings\Temp\temp.fr4C66\QQ\QQ.exe

O9 - Extra button: QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - C:\Documents and Settings\User\Local Settings\Temp\temp.fr4C66\QQ\QQ.EXE

O9 - Extra 'Tools' menuitem: ¨¬¨²??QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - C:\Documents and Settings\User\Local Settings\Temp\temp.fr4C66\QQ\QQ.EXE

You should go into Add/Remove Programs and remove BFGhost remote control software if it's installed unless you use it regularly.

I see you have Norton AntiVirus installed. I recommend uninstalling it (if you have any problems uninstalling, see this thread) and installing either AVG free or avast! antivirus (but not both at the same time, as this can cause conflicts).

If your version of Norton doesn't include a firewall, or if you get rid of Norton, you should use either the ZoneAlarm or Sunbelt firewall (again, only one at a time). If your version of Norton includes a firewall, however, you can just use that; or disable it and use one of the above firewalls.

Turn off system restore (XP/ME only). See how HERE
This will remove all the remaining nasties from your old restore points.

After that turn system restore back on.
This will create a new safe and clean restore point for your system.

Often times, an infection can occur again not due to the incompetence of programs, but because of user habits.
May I recommend you to read this article. This can help to prevent future infections.

Should you have any further problems, please post in this thread.

Regards

This thread is for the use of bangwoa only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our Security and the Web forum.

 

[bangwoa]

but those files that you are asking me to delete are file from this messenger that i am using, what should i do?

 

[kitty500cat]

Tencent QQ is considered adware. You don't need to delete it, but you can if you're sick of the ads.