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Need help with laptop/ printer connections

By Annie M
Jul 12, 2016
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  1. I have a new HP notebook, windows 10-64 bit. trying to print on a 6 year old? HP Laser jet 3330. I tried to download drivers but there are like 3 choices and that only gave me this PRINTED message; HP Laserjet 3d PCL XL error system: KERNEL Error: Unsupported protocol.
    I'm no computer wiz but it seems like this is way too hard! I'm wondering if there are drivers that will even work. My canon scanner is too old to work with this laptop. I'm wondering if I should go for a different operating system so I don't have to buy all new equipment to go with this laptop!
     
  2. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 1,657   +309

    You may have to remove driver installed by Windows update.

    Driver for Windows 10 - 64 is available at http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=66366. Try that one.

    Some older equipment will work with Windows8 and even Windows 7 drivers, but it is better if you can find a manufacturer's driver for Windows 10.

    Take notes. Let us know how it goes.
     
  3. Annie M

    Annie M TS Rookie Topic Starter

    Thank you.
     
  4. Annie M

    Annie M TS Rookie Topic Starter

    Those drivers do nothing but give me the same error message.
     
  5. Annie M

    Annie M TS Rookie Topic Starter

    OK, so this is what worked, I deleted the printer and drivers, unplugged the printer from my laptop, did a hard re-boot, plugged the printer into a different USB hub on the laptop, it recognized the printer and it printed!!
    No thanks to HP support! it was a continuous circle of phone calls giving me other numbers to call, telling me I needed to go to the web-site that didn't recognize my serial numbers etc. telling me to call......
     
  6. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 1,657   +309

    Wow. I guess I was lucky with my old HP laptop and HP Laser Jet....glad it worked out.
     

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