Hello and welcome to Techspot.
Disconnect the printer from your computer. I assume your printer is connected via usb?
If it is, uninstall your printer drivers etc from add remove programmes in your control panel. Reboot your computer.
Switch on your printer, but do not connect it to your computer yet.
Reinstall the printer drivers etc, from the cd that came with your printer and follow the instructions carefully. Only connect the printer to your computer when prompted to do so, or after the driver installation is completed.
See if that helps.
Regards Howard :wave: :wave: