Hello All!
This may be in the wrong place but I would appreciate any help you can offer. Let me start by saying that we are US citizens living in the Czech Republic and so right from the start we have a huge language barrier. I am at work sending this message.
Ok, here is our situation. We are renting a house and the landlord provides internet access for us. His office is just behind our house and they have cable modem installed. This is going into a router and a cable coming into our house for us to connect with. We have lived here almost a year and it has worked fine until March 6th. Yes, we have been without now for over 2 months trying to resolve this.
We have a laptop and a desktop in the house. I have tried direct connecting both of them to the cable coming from the office and neither works. I've brought my laptop to work and it connects fine without any issues. So I'm thinking it is not a problem with our computers.
The internet connection in the landlord's office is working fine. Back in February, the provider installed fiber optic lines to supposedly speed up our service. It went down March 6th and they didn't get it running again in our house or the office until May 2nd. We had internet for about 3 days, down again. As of yesterday it was working in the office but it is not in our house.
Ok, here is the really strange thing. We use Skype in order to talk to our family and friends in the US. Skype is working on my computer. I can make phone calls to the US using VOIP without any problems. But I can't access the internet or get email via OE. Another strange thing. I am enrolled in an online university working on my masters degree. We use OE newsgroups for our classes. I can access my classes through the newsgroups but I cant send any emails. I can download and read the messages though.
So it is sort of working but not completely. My first thought is it is a signal strength issue. I am totally baffled by this and when I try to ask for help I get nowhere and they keep telling me it is my computer. I really don't think it is. If something doesn't change soon, my red hair will be white!
Thanks for any help
Sheri
This may be in the wrong place but I would appreciate any help you can offer. Let me start by saying that we are US citizens living in the Czech Republic and so right from the start we have a huge language barrier. I am at work sending this message.
Ok, here is our situation. We are renting a house and the landlord provides internet access for us. His office is just behind our house and they have cable modem installed. This is going into a router and a cable coming into our house for us to connect with. We have lived here almost a year and it has worked fine until March 6th. Yes, we have been without now for over 2 months trying to resolve this.
We have a laptop and a desktop in the house. I have tried direct connecting both of them to the cable coming from the office and neither works. I've brought my laptop to work and it connects fine without any issues. So I'm thinking it is not a problem with our computers.
The internet connection in the landlord's office is working fine. Back in February, the provider installed fiber optic lines to supposedly speed up our service. It went down March 6th and they didn't get it running again in our house or the office until May 2nd. We had internet for about 3 days, down again. As of yesterday it was working in the office but it is not in our house.
Ok, here is the really strange thing. We use Skype in order to talk to our family and friends in the US. Skype is working on my computer. I can make phone calls to the US using VOIP without any problems. But I can't access the internet or get email via OE. Another strange thing. I am enrolled in an online university working on my masters degree. We use OE newsgroups for our classes. I can access my classes through the newsgroups but I cant send any emails. I can download and read the messages though.
So it is sort of working but not completely. My first thought is it is a signal strength issue. I am totally baffled by this and when I try to ask for help I get nowhere and they keep telling me it is my computer. I really don't think it is. If something doesn't change soon, my red hair will be white!
Thanks for any help
Sheri