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Nero "Communication failure" and BSoD caused by ntoskrnl.exe on Win2k

By Excleptor
Jul 27, 2005
  1. Hello-

    I have two problems that I think are related. The first one is a "Communication failure" error message when I try to burn a disc (CD or DVD) with Nero. The second problem is I get a BSoD when I try to open Nero InfoTool. Bugcheck indicates it was Probably caused by : ntoskrnl.exe ( nt!KiTrap0E+20b ).

    My system is as follows:
    Abit AX8 v1.0
    Athlon 64 3200+ Venice
    Corsair PC3200 Dual-Channel 1024MB (2x512)
    Sapphire Radeon X300SE 128MB PCI-X
    Promise Ultra 100 ATA
    NEC ND-2500A DVD/CD burner

    The burner is connected to the third IDE channel (VIA Bus Master IDE Controller). All the drivers are up to date to the best of my knowledge. I can provide more details if needed.

    Any help will be much appreciated.
    Below is the result of a Bugcheck Analysis of a kernel dump:

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck D1, {0, 10, 0, 0}

    Probably caused by : ntoskrnl.exe ( nt!KiTrap0E+20b )

    Followup: MachineOwner
    ---------

    kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 00000000, memory referenced
    Arg2: 00000010, IRQL
    Arg3: 00000000, value 0 = read operation, 1 = write operation
    Arg4: 00000000, address which referenced memory

    Debugging Details:
    ------------------


    READ_ADDRESS: 00000000

    CURRENT_IRQL: 10

    FAULTING_IP:
    +0
    00000000 ?? ???

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0xD1

    LAST_CONTROL_TRANSFER: from 00000000 to 00000000

    STACK_TEXT:
    b5209700 00000000 b5209954 b5209760 b5209954 0x0


    FAILED_INSTRUCTION_ADDRESS:
    +0
    00000000 ?? ???

    FOLLOWUP_IP:
    nt!KiTrap0E+20b
    80467d67 f7457000000200 test dword ptr [ebp+0x70],0x20000

    SYMBOL_STACK_INDEX: 0

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: nt!KiTrap0E+20b

    MODULE_NAME: nt

    IMAGE_NAME: ntoskrnl.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 427b58bb

    STACK_COMMAND: .trap ffffffffb5209690 ; kb

    FAILURE_BUCKET_ID: 0xD1_CODE_AV_NULL_IP_nt!KiTrap0E+20b

    BUCKET_ID: 0xD1_CODE_AV_NULL_IP_nt!KiTrap0E+20b

    Followup: MachineOwner
    ---------
     
  2. Jamal

    Jamal TS Rookie

    Help

    Hi there i am having trouble burning on Nero... everytime i attempt to burn it stops at 4% i cant figure out why!?!
    does anyone know what the problem could be?
    please e-mail me at jlbelyan@hotmail.com
    Jamie
     
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