Network connections and sound not working after malwarebytes

Ok the fixlogon found nothing needing repair I then proceeded with combofix log attatched and I'm currently installing sdfix then i'll install avira



EDIT: I installed sdfix rebooted to safe mode and upon starting it my computer crashes same as with the sas before, I've tried it twice now and both times crashed.

Yes I see that

Please uninstall Trend Micro PC-cillin Internet Security
If Trend does not un-install properly, you can do the following:

*Start->Run-> C:\Program Files\Trend Micro\Internet Security 12\TISSuprt.exe
The Trend Micro Diagnostic Toolkit window will appear. Click on the Uninstall tab
Click on the Un-install button
Click on the Un-install button again when asked if you want to continue with the un-installation
Restart your computer

* Note: If the Trend Micro Diagnostic Toolkit window does not appear
Run: C:\Program Files\Trend Micro\Internet Security 12\PCCTool.exe

Or read here for more info: http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036064&id=EN-1036064

---------------

Finally, once it is gone, then install Avira free AntiVirus

Re-open Malwarebytes; update it again; and then run another full scan (I'm thinking there may still be more uncovered malwares to remove)

--------------

Doing the above will stop the restarts and clean your system a lot more effectively than Trend

When finished run ComboFix again the last had found/removed items. We need to confirm they are gone and find no more.

We are after a clean log!

Mike

should I also remove avg or only remove it after I've installed avira?

also I started this morning and back to some old behavior sound gone no network connection and black screen with old windows startup window asking me to put in my password along with the classic view taskbar after I do run explorer.exe so I'm going to have to run that first code to get everything back and im guessing rerun mbam and sas.

Get me the Combofix log.

Then

Install Avira first then uninstall AVG then full scan in Avira.

Ignore the other sound etc for now 1 thing at a time we need to be clean of Malware first!

Mike

combofix log

Run Combofix again I need to see that it is really gone.

Then do the full Avira and get me that log.

Mike

ok running cmbofix right now should I retry the code to get internet working after to make sure avira updates or just run avira right after install

EDIT: I ran combofix log uploaded however when I tried installing avira i cant it starts extracting to sum temp folder then it says that it was changed maybe due to a virus and says setup is shutting down ive tried both in normal and safe mode.


EDIT2: I asked for help in the avira forums post here: http://forum.avira.com/wbb/index.php?page=Thread&threadID=83401 and one person has suggested using blacklight but i'm not sure if I should or if it would interfere with anything we're trying to do here.

OK do the below!

COMBOFIX-Script
Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

Code:

File::
C:\WINDOWS\system32\drivers\ntndis.exe
C:\WINDOWS\system32\drivers\ntndis.sys:

Drivers::
ntndis

Then drag this script and drop on top of ComboFix.

ComboFix will now run a scan on your system.

It may reboot your system when it finishes. This is normal.

When finished, it will create a log. Attach the log back to us.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Mike

EDIT: No BlackLight the above shoud do it, leave the Avira for now.

Ok heres the combofix log should I go retry to install avira?

Yes but also remove AVG first


Uninstall your AVG Antivirus
Then run the removal tool
Here is the 32Bit version (most users): http://www.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe
Here is the 64Bit version: http://www.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe


Then install Avira free AntiVirus

OK that got it but I want to see one more ComboFix log to confirm.

Avira should install now.

Mike

Well avg uninstalled fine however avira is still not installing. Heres the error I get:


I haven't reran combofix just yet because I was waiting to install avira first and plug my network cable back in to install recovery console while i was at it.

One of the mods at the avira forums wants me to do this and I figured since I'm so close to getting my computer back I'd run it by you guys first.

Obviously I already have mbam but they still want me to run blacklight as well as the cd boot uninstall and reinstall

As long as you definitely ran the AVG Removal tool

Actually here's another one:
Download the archive avg8.zip http://support.kaspersky.com/downloads/products2009/avg8.zip
unpack all files from the archive avg8.zip into one folder
run the file KLeaner.exe
wait until the utility finishes its work
restart your PC
rerun installation of Avira Antivirus

Still issues: Run CCleaner
Then install Avira Antivirus

I agree with Kim.

But you should run ComboFix and post the log. It will fix issues, you can then do the Avira and run ComboFix later to get the Recovery console.

Mike

Ok first attatchment is the log created from when I first removed avg, then I ran combofix and that log is next, I then reran the remover tool and it brought up the dos window and then ran about a second worth of commands and closed and nothing happened, I then ran the kleaner and the hourglass would show after I double clicked it then nothing would come up so im assuming avg is completely gone. I tried to install and nothing, I then ran ccleaner and restarted which undid what the CFScript.txt had fixed which was the sound network connection icon and the XP look of the taskbar and windows. I tried again and again to install avira and the same thing happened it would not allow me to install. I then reran combofix and thats the next log1 then I tried avira again and nothing then I ran combofix with the CFScript.txt again and thats the next log2 but this time it did not fix the sound, network icon, or the lack of XP style in taskbar and windows.l I wouldve posted the first log sooner but this computer ran out of juice and had to wait for my wife to get home with the power cable so I just kept trying installing and combofix

OK I edited Post #6 to correct this.

Boot to Safe mode Networking and do post #6 again then immediately follow that with post #29 CFSscipt!

Mike

Good night will check in in morning!

I have not seen it before where Avira refuses to install
I understand you have done all of the above

There is also an option in CCleaner to do a Registry scan, I'd suggest for you to do this, and then repair all found issues (backup not required)

Then run CCleaner normally again
Then install Avira

You may need to tell us specifically what happens again
By the way, please check Control Panel -> Users. And confirm your present account is an Administrator account. If not, that will be a big concern.

Yes I am awaiting the results of post #37.

Mike

Ok heres the new log. after running i tried installing avira again and same result

kimsland I did do all of that including the registry cleaner I didnt rerun ccleaner normally after that though so I will try that now.

EDIT: ran cleaner then registry then ran cleaner again which clean nothing then still couldnt install avira. Tried it once more and still nothing reg and cleaner both found nothing the second time, and still nothing.